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Assurance Wireless Customer Service Phone, Email, Contacts

Assurance Wireless
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1.2 10 Reviews 649 Complaints
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Assurance Wireless Complaints 649

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11:03 pm EDT
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Assurance Wireless A lifeline assistance program

Sent all information they requested and never received my phone, I tried calling them to try to get information on what I needed to do next since I never got my device or heard anything and they keep giving me the run-around around! There's NO REASON WHY I SHOULDN'T HAVE MY PHONE! The last man me and my grandma spoke to was very hateful and really hurt mine and my grandma feelings. There's just NO EXCUSE FOR THIS! I NEED HELP!

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2:29 pm EDT

Assurance Wireless Customer service

I received a new phone during to my first phone no longer wanting to keep a charge. Called assurance wireless to activate n the customer service representative, Jess n her supervisor Alliceson were the rules people I have ever spoken with. They had me do upset. Wouldn't let me finish talking. And Everytime I stop talking, they repeatedly said the same thing. Like everything I said went in one ear n out the other. I pissed off that I have to even file a report that will probably be lost n nothing will be fixed in return
The replacement model I received will not work in my home. They kept wanting to send out another phone but the same model. THIS MODEL WILL NOT WORK IN MY HOME. They then proceeded to tell I can purchase a different model on the third of August. No I am not going to purchase a phone. I have this life line because I don't have the money. Please call this number to get in contact with me. [protected].
After all that I called back and a gentleman answered. He had do this and that, including shutting off the wifi. I did n he then asked me two more times to check if the wifi was off. I told him it was. I told him I'm not an idiot. It's off. And he hung up on me.
First phone call 11:15 for 37min. 34sec
Second phone call 11:56 for 11 min. 29sec.

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Update by Alexis Peralta
Jul 27, 2018 2:31 pm EDT

My first sentence should read due to not during

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8:04 pm EDT

Assurance Wireless Customer service

Their Automated System is hell to go through as it doesn't provide an option to talk to any human being therefore you have to be inventive on going around the system until it lets you speak to anyone, which would make you wait several minutes with awful music and pre-recorded voices of people passing for employees greeting you until you realize its part of said recording while you wait. As this wasn't bizarre enough, some of the names I picked up while trying to sign up for their services sounded like nicknames, which was setting a red flag of sorts but I tried to continue with said process. I find out most of the employees I managed to speeak with were rude and pretty much behaved immaturely, which did not helped my mood already worsened by said autmated service to begin with.

On top of this one of said employees denied to allow me to speak to a Supervisor or anyone in charge, stating since I was not a customer that would not be a privilige and hangs up on me. I don't get this, why wouild I need to be a customer to talk to a Supervisor inquiring about rude behavoir from horrible employees? The last attempt I made another employee agreed to seek a Supervisor and after more than 10 minutes waiting, the connection gets lost and once again I get hang up upon. Its as if no one working for this company wants any complains to get through even though they are the reason why a complain is being made to begin with. Quite frankly I am not this desperate to seek help on acquiring a phone line from people who treat would be customers like dirt.

Maybe Assurance Wireless should just close business and let others who are honest in helping low income customers do so instead. As for me, I sure learned my lesson on placing hope on a company that doesn't care about treating me like this.

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Jack P.
US
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Jul 13, 2018 7:03 pm EDT

In trying to deal with your issues the fact that the representatives are at the other end of the world
makes it so much harder.

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12:28 pm EDT

Assurance Wireless Assurance wireless customer reps are incompetent

My mom's lifeline wireless plan status has been in 'application request received' since January 2018. Everytime I call assurance wireless to inquire about it, I keep getting the same answer that they are awaiting for the national lifeline to approve the application. When I call the national lifeline number, I'm told that my mom is approved and assurance wireless should send the phone for activation. I relay this info to wireless assurance and everytime I call, it's a different rep who tells me that they will ask their back office to change the status so that the phone gets sent out. It's now april 2018 and my mom still hasn't gotten her phone. Assurance wireless has no sense of responsibility nor ownership when dealing with an issue. they have no paper trail nor do they follow up. No one is accountable at assurance wireless. It's a total waste of time, federal funding and an embarrassment to our system. All of them should be fired. Assurance wireless is USELESS!

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Meowzee
US
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Dec 08, 2018 6:41 pm EST
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They turned off my service for no reason...and also claimed it was "national lifeline" that did, it not them..I called national lifeline, they said they did not turn off my service and ASSURANCE WIRELESS was giving out misinformation...assurance wireless seems to blame "national lifeline for our their mistakes and incompetent employees.

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virj
US
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Dec 11, 2018 12:09 am EST
Replying to comment of Meowzee

I am going thru the exact same thing, this should be investigated by the NEWS MEDIA .

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10:09 am EDT

Assurance Wireless My service was suspended, then cancelled, because I did not return broken phone within 30 days

I have been a customer for over 10 years and when my phone broke, I upgraded and it took 4 or 5 months for them to send me the upgraded phone. Then my phone broke again and when I received new phone I did not have time to set it up. I was sick and out of town staying with my daughter. It took me a couple of months before I was back and able to transfer my info and get phone back to Assurance. Shortly after mailing phone I received a letter stating my account was temporarily suspended until phone was received. I waited a couple of weeks and still no service. I finally called, 3/21/18 as there was definitely time for phone to be received and posted to my account, first, I was told phone hadn't been received which was impossible as it was in an Assurance wireless return envelope. She checked again and said my service had been cancelled. I was mad so she said she would do an application while I waited on the phone and get me approved to have service once again. When she finally came back to the phone I was told my address was not in their service area> What kind of [censor] is that when I have been at the same address for the entire time I have had assurance wireless phone service. I am livid! I will not recommend Assurance to anyone, actually I will try to get anyone I know with Assurance to change companies!

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Judy Jaeger
US
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Sep 23, 2022 12:40 pm EDT

I'm very angry too,I've sent phone back on 9/15/Monday,with FedEx,but no phone back to Unsuspended service! I will not recommend them to anybody either!

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Judy Jaeger
US
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Sep 23, 2022 12:33 pm EDT

Assurance wireless has been sending expired return labels since January 2022,so fed x can not pick up and deliver back to assur.wireless,and blanking ME for not getting the phone back to them! And NOW,has suspended my service,and won't let me talk to a supervisor to Unsuspend!

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1:04 pm EDT

Assurance Wireless There on site activation agents

I've never seen a company who has a team you're so bad at customer service I have such bad sportsmanship did they go out of their way to almost pick a physical altercation with a fellow competitor by instigating it one way or another there is a husband and wife team that run their own team of Agents what are there specific locations that I'm talking about is at 53rd Street and Washington in Phoenix Arizona if they do not get their way I've seen them yell at customers actually mail across the parking lot I seen them get in their competitors face bad name and I can't believe it's been that long

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10:02 am EST

Assurance Wireless Zte/government program

I am 70 years old disable person (on Goverment program). The telephone service provides telephones(ZTE) which is completely useless for me because of many technical reasons.
That's why I tried to switch to another service allowing me to use another telephone my neighbor kindly presented me.
I called to National Federal Agency and they told me that it's not a problem, just call Assuarance and ask them to de-enroll me from their service and by March, 19 I'd be able to go with the service which allows me to use my own telephone.
What is now: I don't have telephone wireless service at all (Assurance just disconnected my service). And Assurance just told me that if I also would like to de-enroll from their service then I'll not be able to use any Government wireless service for 2 years.
I'd like to get the confirmation if the service followed Government regulations or just instructions how I can switch to another service as soon as possible.

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12:55 pm EST

Assurance Wireless Application denials

In June of last year a representative from Assurance Wireless was here in Albany. He advised me to disconnect my Safelink phone in order to obtain an Assurance phone. I am disabled and need a smart phone to use patient portal with my physical and mental health providers. I followed your reps instructions and has my safelink phone disconnected. I have been without a phone since June and Assurance continues to deny my applications. I need a phone and will be contacting the Federal bereau of consumer affairs. Send me a phone please.

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1:14 pm EST
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Assurance Wireless Fraud

I worked with this company and I want people to know.. Do not give your info and walk away not knowing if u got the phone or not. They will activate anyway and give the phone to another person and u will not be able to get one later due to already having one in your name. Just trying to help. This company is not a scam... But they do get paid by the number activated. So they will use your info if u do get one and don't take the phone. So make sure you check and make sure you didn't get a phone. This happens in Tennessee the number one location of all the sites. Be vigilant

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trichard
Somers Point, US
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Jul 25, 2023 12:18 pm EDT
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I got a phone through my case manager from Aetna. As a second phone. It worked well enough. But later on the battery life was bad. And kept discharging. Glad I kept my account with my other cell phone service.

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kyle guy
US
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Jul 15, 2023 10:27 pm EDT
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Ive gotten a free phone which works good...recently i got my ebt skimmed ...i live in LA ,CA...my card was used in NJ ..thats cross country...i suspect ..the field employees signing people up for free phones ...are amassing the ebt card numbers of new sign ups ...i think whats happening is a loop hole or bad op-sec practices...for the few people ive asked i came to one connecting factor...we have alll had replacement ebt cards...at the ebt office the defalut pin they give u out the door is your birthdate...so whoever can view the new phone sign ups ebt card numbers if they went down the row and started typin in names corelating with birthdates..send that info cross country ...you got millions of stolen ebt benefits being zapped away from people we need it...probably being used by people who possibly also need it but who knows...anyways something to think about

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Tara Free
US
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Jan 24, 2023 10:22 pm EST

I recently have transfer my number to qlink wireless. Only downside is finding a phone. This company sent me a replacement phone I needed. And I returned the phone. Via postal service through regular mail. Last month. And they send me a email giving me 15 days to return the broken phone as I already done. Get you in mind I was told by a service agent before this mess even started. I could simply return my broken phone through the regular mail. And now customer service said I should of took a picture. They tell all their customers that. I wasn't told that. And then telling me I should of drop it off at a FedEx location. And this is very upsetting to me. With the late holiday over and bad weather maybe it was late. Also I asked postal service said they noticed it was FedEx and brought it to a FedEx location. Last month. But no they still don't believe me. Put the blame on the customer. Terrible. 4 year's of a trusted customer. Down the drain. Now I'm off to find a decent unlocked cheap phone for qlink wireless. Just a warning they treat older customers like garbage.

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T Wilson101010
US
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Jan 25, 2023 2:33 am EST
Replying to comment of Tara Free

Terrible! They treated me the same way. They want me to pay for upgrade phone! Terrible company need to shut down for good

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Megan Mfuck
US
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Jan 12, 2023 12:08 pm EST

I am also being scammed, was sent a phone with a sticker that said IT COULD CAUSE CANCER and birth defects! Was told phone (before I broke it) only cost $90, then got a $286 bill in the mail, got a phone overnight because i was so pissed at Tmobile and flipped out there, now ONE PHOTO caused a huge amount of gigabytes - and phone is already half used up or more. I havent even downloaded any apps and phone is basically useless, and even had to pay a $49 deductible for the "new" phone, which came with a letter saying it had used parts. IM FURIOUS. My last phone lasted 3 years and still has more room on it. NEVER BUY FROM TMOBILE OR USE THEIR ASSURANCE COMPANY PLEASE. Also had apps put on my phone like amazon and tiktok which I NEVER DOWNLOADED. It synched all my contacts as well, while i was asleep even though i told them not to and now waiting for ANOTHER call back. I am so [censored]ing angry, getting a flip burner phone, this [censored] aint worth it

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Tootsie23
South Gate, US
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Nov 28, 2022 1:05 pm EST
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Received a phone by Assurance wireless by a worker outside a county facility. Have them my information and she took pictures with her phone. Don’t think this should be a legal way of setting up a phone line with a wireless phone company. First off the device is extremely bad aetc etc. I hadn’t noticed but someone who called me said who’s (gave a persons name ) and I said I didn’t know. Turns out the phone I was handed was under another persons name. Called them once I found out and they couldn’t do anything for me! Why I have no idea, but apparently under my name there was no account that existed. So where is the intimation given to the so called assurance worker ? Since then I have been receiving fraudulent emails and my benefits for a month were stolen from the county? I’m sure the worker had something to do with this because she was taking pictures of every benefit card. So how can I report this ?

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T Wilson101010
US
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Jan 17, 2023 3:11 pm EST
Replying to comment of Tootsie23

They are scams! Assurance wireless asked for me to send in a broken phone which I did and they never send me a replacement! They lied and said it was shipped but every week is a different story! I would run from them they are crooks

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LinmarMike
Athol MA, US
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Jun 16, 2023 12:58 pm EDT
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Replying to comment of Tootsie23

Did you resolve this?

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Tta Hinds
US
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Nov 21, 2022 5:16 pm EST

This has happened to me and my friend as well here in Mableton Georgia October 2022 I'm a homeless veteran and this issue has not been resolved even though I've spent hours on the phone with assurance wireless and national verifier. You would think that insurance would go through what they need too to assure their customers that this will not happen again I'm concerned about identity theft and will now be forced to get a credit report to ensure I'm not a victim of even more identity theft.

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pat harper
US
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Sep 06, 2022 1:15 pm EDT

My brother passed on August the 14th this year. My sister turned his phone over in her name 3 days later. I called Assurance and told them that he pass d so his contract should of been canceled and not allowed for just anyone to turn it over in their name. I was told she could not get a free phone in her name anymore so i guess she thought she would take his after his death. I am still waiting on assurance to call me back I think this is fraud due to the fact he is decreased and she got to keep his phone because i am sure she screwed the other free phone companies is because she can't get one in her name. She works at nothing has always lived off the government or her past dead husbands.

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talitha hogan
fort o, US
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Jul 10, 2022 12:27 am EDT
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i have been approved since june for the acp program. i called the acp person and two of them said i was receiving the benefit since then yet assurance wireless has told me wait 7 days, 48 hours 6 hours and now have been telling me the acp has to call me and activate. to which i called the acp customer care and they told me no there is no need for voice approval and i was already receiving the benefit but instead of unlimited im gettin 1,000 mins . well i tried paying the $15 for phone service but instead of unlimited like it said it topped me off so i paid $15 for the selected unlimited but now have $2 service. these people are absolutely liars

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Quino
US
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Jun 24, 2022 6:08 am EDT

You have so called representative out here in front of Walmart stealing people information and fraudulent using it. I'm war veteran and the SOBS copied my information for their blatant causes. Like I said I'm a war veteran now you mf figure it out. I went back to Walmart the following day and they're not even there after they said they would be in the Walmart the following day. KARMA is a [censored]..BELIEVE THAT...

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Dirk Miller
US
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Dec 21, 2021 11:03 pm EST

Has anybody checked out this quick link or q Link free phones of course I could probably not get one because they apparently you're saying that I've already got a phone and it's using it which is untrue they've apparently gave that phone to somebody else and that somebody else is using that phone they did tell me that in a damn sure ain't me

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Kristienne Wolfe
US
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Sep 15, 2022 2:58 pm EDT
Replying to comment of Dirk Miller

DON'T USE QLINK! I attempted to bring my own phone, Called current carrier, had phone unlocked. Qlink never connected, spent hours with the help line, never would connect, either the sim was damaged or I don't know what. Assurance isn't the best, but at least the phone works (most of the time).

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7:55 am EST
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Assurance Wireless I am complaining about assurance wireless products and unprofessional services

Grace and Peace. I have restricted my Lifeline services because of following: My phone has gotten destroyed. I emailed Assurance Wireless to ask about an replacement. But to no avail. I was not allow a New Phone.. So I emailed them recently and ask what Mobil Flip Phone can I buy? When mention of Virgin Mobil phones on amazon.com. The email said "Virgin Mobil phones (All) are no longer reliable or compatible to the Assurance wireless Lifeline Program.. Then... The Male Respective told me tie get from Walmart.. An Alcatel One Touch speak easy phone.. Or a ZTE Quest.. But the funny thing is? They are both by Virgin Mobil. Assueabcewireless does not care about blind disavlwd persons Luke myself. I cab use a Android Touch Phone!" BECAUSE I AM BLIND!" In one of my eyes! So I have No! Phone! And I am But told what exact Phone to but as a replacement. Because most Flip phones are named differently.. I Need! Help!- either by Virgin Mobil? Or Assurance wireless ASAP. Thank you! Ms. Gayvette Bruce..

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8:56 pm EST

Assurance Wireless Umax

Today, I call the essurance wireless company for replacing the cell phone. The person was so rude and mean with me. This was the first time that a person was so mean on the phone with me. I am always being a good behavior person with every body. I didn't understand some words, So I was like sorry, excuse me because I was unsure some terms. Instead of explaining that terms, he was yelling at me and was repeating that words very rudely. Kindly have a good behavior with every body. As a human being, I understand that sometimes time could be bad for a person and it effects the behavior of a person. But it is not necessary that you should be rude with any body. At the end of the cell I was like crying and I ended the call by saying that it's okey. Because I know it was my mistake not to know that terms. But that gentleman has no right to be mean with customers.

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6:17 pm EST
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Assurance Wireless Umax cell phone and customer service service

I was loyal customer for years with Assurance wireless. I have bad phones from your guys like Kylecar phone, and Zita phones. alot of them. You have worse customer service people and technical support ever lousy. I brought two umax phones because i was tired of your zita phones breaking down. the second phone i pay for i got Monday, and it start to work thru Wed. today it did not, I try to get help and your employers Pretend to take my back up phone number and to call me back and they did not. This is second time two employers lied to me. I have call back to get help with my umax phone and they were impatience and mean. Hire patience and kind people with manners. You are lousy organization with getting quantity cell phones and service.

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assurancewireless
Orlando, US
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Oct 23, 2022 1:11 am EDT

sorry that happend to you ? it will not happen again

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6:45 pm EST

Assurance Wireless The selling of what was not theirs

My name is Mrs. Ellis I was born iun chic mass sac air force base hoop. Someone disrespected my uncles both by saying and telling everyone that this company was sold, which is a load of grap. It was left to me along with city data, know mind you I don't care that The guyu who looks like my common law husband Q puts his name on it however I do mind that thw gazzwett said in Larry don tucker obit my mother alice was not even mentioned. I don't care who did it but know thast I am not married to mike delk so what evber the delka andersons are twlling you is a lie, ron use to work for bank of America onm London and is one of the biggest thiefs there are, that is were a few of the ellis jenning tucker knoxx, hall hoover haizer and Phillips underwood accts are, so if your business are running short don't be quick to blame mel like I did. MM should know they are trying to do to mark and david and leon whaty they did to my dad Richard tucker. abe brother is already in jail, so is shawn whether my brother is alife or he got murdered is of no comcern power of attorney doesn't appy because my mother was not told of anything and neirther was miss turner shane, tammy, heath and xlint my step rtelatives liks, I have only one business partner my brother has been gone 4 years of cancer. Its ok that we weren't told about the reuniom. I don't want to go to court and I don't appreciate you taking power of att over jj with out telling debz q girlfriend that me, She is my blood, I know about the quick claim deeds, about david selling the propertiesd and IO knowq about susan Ericka and linda and laura flying back and forth do they know that my cosin lea was in a serious car acct 3 years ago and her mother in mesquite tx wasn't told I would have test for Kathy but I wasn't on vac I was in JAIL!

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2:43 pm EST
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Assurance Wireless Lifeline

This is in regards to continued denial of recertification application since last year. More than ten (10) times since about October of 2016, all required documents were sent several times and nothing has changed from the first time application was approved to present. social security card, address, date of birth, EBT/Medicaid Medicare information, all are still the same nothing has changed but they have continued to deny for no reason. I was thinking of reporting to government agency but I hope this resolves the issue and there will be no need to escalate my complaint if not, I will contact the government to complain about this issue.

Name: Bridget Amaefuna
DOB: 10/23/1931

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Update by igbo abia
Nov 15, 2017 2:59 pm EST

denial of application for no reason. application deied several times even after all documents and other information required were sent. Nothing has changed ever since the first approval to date

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9:05 am EDT

Assurance Wireless Assurance free cell phone

Got phone can not call in our out can not text can not enter email can not do anything with this service how does this work did I get the phone it work for a few days then stops completely does this company do this to everyone my first phone with this company I'm a very sick person in very much need of a phone then nothing it is very hard to trust the free part of this company is there any possible way to fix this phone and or restore the service

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Jim Fischer
US
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Apr 15, 2019 9:51 am EDT

Yes my free government cell phone keeps stopping. Is this suppose to happen? Can I get it fixed, or just get another one. I can't call out, or receive any calls, or text messages, even facebook and gmail I can't get. I thought these were suppose to be free government phones, unless they charge you for them now. Jim Fischer

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12:10 am EDT
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Assurance Wireless umx android phones

Today I received my 3rd replacement phone. The first phone the screen went dark after a call was made. When you needed to access the dial pad to process thru automotive response you couldn't see the screen to make selections.. I got a run around trying to get customer service online as this is my only phone. After a couple of days, customer service on Facebook helped with a replacement phone. My replacement phone arrived and while trying to get the back of the phone off I cracked the new replacement case. Still trying to remove the back I stuck a knife in the charge casing by accident and wasn't able to charge the phone.At this point, I called and ordered my 3rd UMX phone. It arrived today ill be damned if this piece of crap doesn't have issues too. The very same problem that I had with the original phone is the same issue im having with this 3rd UMX phone. When I make a call the screen goes dead making useless if you need to make automative selections. This is unacceptable. You're charging more for this crap than Walmart sells the same phones cheaper. All these issues with this device you should stop selling this garbage. sku UNM673APB Hex [protected] Dec [protected] Tracking number [protected] arrived today Aug 23 207 Cell # [protected] pin 363636

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kolbi
01721, US
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Aug 28, 2023 3:59 pm EDT

my phone works properly and i think all of its features are all insane good quality but the phone has to charge for 8 hours that's insane just for a phone that has like the same type of batteries that i use for my Samsung galaxy 400 max quality but i do ID max phone that just came out yesterday and those ones work

but the WIFI on this UMX PHONE insane bros.

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Shane Again Hurley
US
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Jun 26, 2023 5:29 pm EDT
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O, and after disabling New hijacker app (aka Instant News) using its Settings Page Battery Optimization tab to access it's Disable and Force stop buttons which work then, I suggest you reboot your phone after clearing out Chrome history for it since first time I disabled it, I discovered it was still running in memory even Force Stopped and disabled. My trick appears only to buy 24 hours before it re-enables itself and the 3-4 step process mentioned above has to be redone to buy you next day hijacker free while browsing.

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Shane Again Hurley
US
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Jun 26, 2023 5:22 pm EDT
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Okay folks, disabling the app had nothing to do with 3C Toolbox but it can be used to search for News once System Apps enabled for the search to reach it's settings page. You have to use the Battery Optimization tab for it to access it's settings again where that allows disabling the app entirely. I just found this out again the hard way where after 24 hours disabled, it re-enabled itself where it was also listed under PlayStore updates on my phone with a Enable Auto Updates ticker set for it so it not only re-enabled itself, but updated itself as well. Thus so far all I can say is my disabling trick good for 24 hours only since it re-enabled itself from being disabled 24 hours earlier. I found out all 12 apps pending last 10 days had Enable Auto Update set but none had updated in 10 days where this hijacker News browser updated itself soon as it re-enabled itself.

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Shane Hurley
US
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Jun 16, 2023 7:26 pm EDT
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Expect a year max from the battery and never let it charge overnight as the battery will last 6 months then of a swollen battery twice it's normal size. Steer away from it if you can. Not much free space for apps. Apps run slowly. Much better out there.

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Jamie Boling
US
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Jun 25, 2022 7:44 pm EDT

All ill true, the same napped to me! The worst cell phone service EVER

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Amanda Spegal
US
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Jun 10, 2022 4:51 pm EDT

My gmx phone state phone was working then one day it stoped charging and won't turn on at all only had it 1 week its [censored] so I called and they said you can buy a replacement I was like I didn't lose it or break it it just stoped working what can I do please help me

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Jamie Boling
US
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Jun 25, 2022 6:59 pm EDT
Replying to comment of Amanda Spegal

Mine has done the same thing and I'm on my second 1 just completely stop working. Bad phone

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Sarah Jacobsen
US
Send a message
Jun 06, 2022 1:31 pm EDT

I can't make or receive calls on the Motorola g pure

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billiedeew181@verizon.net
US
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Apr 27, 2022 3:21 pm EDT

I had that very same issue briefly when I received my Assurance Wireless cell phone. The issue with the screen

being black is in the phone's "time out" settings! You have to go to settings and choose Phone and check for your

on-screen time out options and check 30 minutes! That will keep the screen from shutting down..

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Alice Higgins
US
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Apr 01, 2022 9:41 pm EDT

Mine won't install security updates, I get a verification problem the battery picture comes up and says error.

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Jlbrew
US
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Aug 26, 2021 5:49 pm EDT

My screen went black today. It also shows the green "full charge" light in the upper right corner of the phone. Is there any way to reset the phone so that it might operate again? At this time I can't afford a new phone and I truly need this thing for work. Who would I contact to replace this P.O.S.?

ComplaintsBoard
Y
10:02 pm EDT

Assurance Wireless Customer service a bunch of big liars

Given a fake tracking number, fake application number 3 times, the customer service on Twitter lied to me, All on 8-21-17&8-22-17. On 8-18-17 i completed a request for service and called the customer service to verify that it went through and also told to call back on 8-21-17 since I was transferring my discount. Well since I have been lied to from assurance wireless previously and made to do my request multiple times so on 8-19-17 I also went through the automated system . So on 8-21-17 I tweeted with customer service on Twitter and I was told that I was approved and to call the [protected] to get further information and when I called I was told that my application on 8-18-17&8-19-17 did not go through & and that i could do a new application with her and I needed to contact the Cali lifeline administrator which I did and was told that I was pre approved on 8-19-17. So I called assurance wireless back at the [protected] number and was told i approved and given a tracking number that was fake. So on 8-22-17 I called assurance wireless to verify that if the tracking number given to me was correct which it wasn't and I was told that my application was not approved and that it was still under consideration and I was told an application ID number that was actually a phone number that I previously had when i had assurance wireless service and then i called back and was given another not real ID number so I called a third time to actually get my app ID number and I asked to speak to a supervisor and told me and try to claim that it was lying when i told him the numbers that I called he claimed that [protected] was not an assurance wireless number which I stated that it's the number that was on the application form. I really would like to get my enrollment request canceled so I can go and switch my discount to a company that does not lie to their customers

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7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Outreach agents being under the influence

On August 17th, 2017 I and my friend wanted to get one of the free phones so we stopped to try to get one and it was two gentlemen giving them out at the location of 14598 7th st in Victorville at a dd's discount store. As we waited our turn we noticed that the African American guy that was helping a lady out his eyes was very very bloodshot red and he was wobbling around barely could stand and his words were very slur. The lady had a child with her and told him one second while she attend to her child at the same time the guy with an African accent signed the lady's name on his tablet the lady then turned and asked him what did he sign he said no worries I just signed your first initial and last name to authorize me to submit your application and the lady said that's ok because I didn't you did and cancel the application I don't know if he cancelled it because he told me to wait a minute after she walked away I ended up waiting 3 minutes and when he looked at me and asked if I had my ID and my medical card all I saw was red and his face being intoxicated or under the influence and I said nevermind and walk away I was interested in getting it phone from you guys but not anymore from people like that who signed people's names and go to work under the influence for your company and this happened in the city of Victorville at 7th and la paz drive on a Thursday evening

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10:02 pm EDT

Assurance Wireless Customer service neglects and does not honor other employers feedback and continues to prolong ignorance

Since 6/2/2016 I have been told on list for device then when contacted they state and provided me with a list of compatible devices due to waiting months later i then I purchased a new ZTE AWE which is a selected Virgin Moble Device.then was told about 40 Email later they were merging with Access Wireless.I searched access wireless devices Both ZTE AWE and LG G Stylo are sold on site for same lifeline service.I just recertified was told I would get device still till this day won't honer staffs decisions and continues to change customer services complaint or work order to a newer number and now they state Applied 2 times and system took me out and had nothing done since.or for that mater ever currently they refuse to act on knowledge with device info letter from them and knowledge o me infact never having a functional device since over a year now when pursuing some kind of action even to transfer my service to Access Wireless they refuse and and state i have two accounts which is not possible when asked them the number on account they don't understand if i have 2 accounts i should have 2 devices and 2 phone numbers.Past2 month been tring and of course still no action Istated to them to take care of this and gave them authorization confirmed address ect .Still they changed the account on web site and my account says past due and don't owe money and they changed dates and tried to backdate info I sent proo to them and used device aeek before they cut it off although i couldn't speak or use device I called Both my wife and son and on there site took screenshots of activity and dates that they changed and still to this day nothing done.If anyone knows who to actually get them to not lie or DeFroud Gov. and take money for services rendered but infact neglected I have around 90-100 Emails back and forth they still don't understand but they understand stealing from GOVERNMENT.I have each and every email or conversations that absolutely did nothing

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8:54 pm EDT

Assurance Wireless My service and customer service complaints

I called several times and they said I am all set all I had to do is recertification I did it several times they said they going to send phone because my phone is broke over 2 months now today I call July 17, 2017 9:30pm I ask to speak to supervisor the lady put some body on the phone he said he is the supervisor Gaston but when he was spelling his name he pause n said let me see so I ask him if he don't know his name like he reading a name from paper after their mistake today they said I have do over a new application when the phone hung up I call back all of sudden same lady playing on the phone said I can't hear you call back again can somebody HELP ME

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Marianne Reina
US
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Mar 16, 2022 1:01 pm EDT

Ordered replacement phone in Feb.

Was scheduled to arrive Feb. 28. 2022.

Fed Ex returned phone to shipper. Where is my phone?

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May 25, 2019 4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are not good people and they took my money and I didn't get our phone assurance wireless in TEX be a ware of them thank you

About Assurance Wireless

Assurance Wireless provides government-supported cell phone service for eligible low-income customers under the Lifeline Assistance program. They offer a range of plans that typically include free monthly data, unlimited texting, and voice minutes. Handsets are also provided, with the option to upgrade.

Overview of Assurance Wireless complaint handling

Assurance Wireless reviews first appeared on Complaints Board on Mar 30, 2011. The latest review No phone number was posted on May 27, 2025. The latest complaint Receiving phone was resolved on Nov 14, 2023. Assurance Wireless has an average consumer rating of 1 stars from 659 reviews. Assurance Wireless has resolved 35 complaints.
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  1. Assurance Wireless Contacts

  2. Assurance Wireless phone numbers
    +1 (888) 321-5880
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    P.O. Box 686, Parsippany, New Jersey, 07054, United States
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    Jun 30, 2025
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Assurance Wireless is ranked 24 among 139 companies in the Mobile and Cell Phones category

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