Aspen Dental is guilty of shoddy work, poor service and fraudulent billing. I know from experience. I think they build extended problems onto existing ones and create additional dental problems for patients.
My daughter is neither a middle-aged nor an elderly person. She visits the dentist regularly. She doesn't have the strongest teeth, however, almost every single filling that had been done has had to be replaced or fell out within weeks or a few months of being placed.
I have grave concerns over what they have done to my teenage daughter.
In addition, their billing practices are fraudulent and their extortive behaviour of using fear installation in patients to make them think they are ALL in dire dental health is not only questionable "ethics wise" but questionable on their expertise? And legally.
I have proof from their own hand that they don't mind at all trying to rebill for "old charges" that are paid in full and clear.
I have printouts from Aspen Dental in which they entered discount rates I was entitled to through careington 505, insurance payments from my one insurance at the time and personal payments that showed specific dates of service and procedures done including the codes for them.
Then, a year later, they took specific charges and rebilled them to a second INSURANCE I acquired. Never mind, they had been paid what they were allowed under their contract with Careington and BC/BS.
Not only is this illegal, it is fraudulent.
In other cases, they only filed on my secondary insurance initially. Put the remaining amounts on "my responsibility payment" part. Later collecting payment from my primary insurance, NOT CREDITING THESE PAYMENTS TO MY ACCOUNT and then posting as my having a balance due not crediting BC/BS payments to my account.
In other words, they probably owe me a little bit as I most likely overpaid them for services rendered in the end. It was not until the tailend of having had enough "shoddy and possibly malpractice work" done for my daughter that I realized what was going on.
I also am under the impression they charged for a couple of fillings they never did.
It amazes me the people who do the insurance billing work have the nerve to think No One Would catch this. And on top of it, knowing a majority of their dentists are not properly certified, let alone registered with a lot of the insurances.
Then, they go back and look at where they take big hits on discounts and I think they look for patients whose insurances have changed and try to bilk the insurance companies and if that doesn't work, take the denial of benefits letters and try to make the patients think these are charges that are simply not covered on the patients insurance, but that the patient is still responsible for, knowing that this is illegal.
What disgusts me is all the advertising they do on how non-judgmental they are and how they care. That alone is false advertisement. Their prices if you have no insurance are ludicrous and more than double what insurance companies allow, so those without insurance get screwed and are lured/forced into acquiring medium to high interest rate financial programs if they are to get treated for their dental problems.
Usually, Aspen Dental requires you to pay at least half up front and if you get approved by unicorn or care, then they place all the fees on the "financing" on these accounts upfront meaning they collect the entire payment before work is done! This also is questionable at least ethically.
Once, they collect the entire costs upfront, they don't care if the work done is satisfactory or appropriate. And, try getting refunded if you're not satisfied or the work is shoddy.
They can argue a lot, but to try billing insurances that were not in effect at time of services rendered and those services already having been paid in full is fraud. Fraud. There is no way they are unaware of what they did.
I have the printout from their own computer showing paid in full DOS and then they sent in claims a year and a half later to an insurance that was not in effect at the time.
She has had 5 fillings replaced either by them or a new dentist that were in her mouth anywhere from a few weeks to a few months to less than 2 years.
You tell me...am I wrong to be pissed?
Going to file complaints with the ADA and Attorney Generals in Connecticut, Massachusetts. Offices in both these states in 3 locations are a part of this.
However, I will never step in the doorway of Aspen Dental again. Unless I am with a lawyer.