Arab African International Bank / covered credit card

0502142925, Egypt

I have a cover credit card with limit of 40, 000LE
I have used all all so basically card not have any money
During one of my trips to dubai i used it to rent a car and the car rental have held up 1000uae dirhams as deposite upon returning the car and my deposited was released after 30days I started to revive SMS from bank that this same rental company is trying to withdraw money off line from the card and when this transaction has been done several time without luck I called the Cuatomer service 19555 and asked to stop and replace my card as it has been comperimised and they did and sent me SMS confirming blocking the card
After about one month I recived a call from my branch manager ( Alrehab) saying that an over land mit transaction of 7500LE has been passed by bank for the same car rental company that has been trying off line transaction all that time
I was very angry first the card is covered / secured with limit only 40, 000LE
Second I already blocked the card through the calling center
How all this can happen
Please advise

Sep 28, 2017

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