AOL / CANCELLED SVC AND STILL GETTING BILLED EACH MONTH

This might sound like a crazy solution to your problem but it may be your only hope. CANCEL the credit card they are using to bill her. Just cancel the card ASAP. I used to have AOL a million years ago, and I had a hard time getting then to let us cancel our account. Seems they are a crappy internet provider and as a last resort to losing lots of customers they want to hang onto everyone's coat tails. AOL is a dinosaur they has been dying a slow death for a lonnnnng looong looong time...you can get free email accounts with either yahoo or google & they are both totally free & good.

file a complaint with the BBB, better business bureau, file a complaint with the federal communications agency, add up all the charges that she was billed, go to civil court and file a lawsuit for the amount and 1, 000, 000 dollars in punitive damages.

the lawsuit will get thrown out, however in the process, you will receive a full refund and the billing will end.

might even be a chance the judge despises AOL Time warner and decides to hear the case. might get lucky, if so... you owe me a 15% cut of your winnings.