file a complaint with the BBB, better business bureau, file a complaint with the federal communications agency, add up all the charges that she was billed, go to civil court and file a lawsuit for the amount and 1, 000, 000 dollars in punitive damages.
the lawsuit will get thrown out, however in the process, you will receive a full refund and the billing will end.
might even be a chance the judge despises AOL Time warner and decides to hear the case. might get lucky, if so... you owe me a 15% cut of your winnings.
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