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ANTOnline / Atlanta Network Technologies
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ANTOnline / Atlanta Network Technologies
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3.6 14 Reviews

ANTOnline / Atlanta Network Technologies Complaints Summary

9 Resolved
5 Unresolved
Our verdict: With a good resolution rate, ANTOnline / Atlanta Network Technologies generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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ANTOnline / Atlanta Network Technologies reviews & complaints 14

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9:54 pm EST

ANTOnline / Atlanta Network Technologies antonline.com is a gypsy company

The worse experience ever, I ordered 2 monitors through Walmart mark place, 10 minutes later decided to cancel the order, I call Walmart they said I have to contact the Seller (antonline.com), I called but they were closed, I sent 4 emails 2 through Walmart portal and 2 dricerly to the Antoline customer service and order online support, finally after 2 hours they responded,
here what "Susan Brown, Shipping Coordinator":
"we are sorry you changed you mind after ordering and the order was already too far in process." I intercepted the order and returned it back to the sender, they charged me $54.00 restocking fee, I called Walmart got full refund —
conclusion antonline.com is unethical, unprofessional and dishonest, I would never order anything from them and I will write bad review on every site that I can find, please stay away from these [censor]…..

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2:34 am EST

ANTOnline / Atlanta Network Technologies avoid like a plague!

Don't buy anything from AntOnline, their products are of a very poor quality!
I have purchased a battery from this site 3 months ago and recently it broke. It was not my fault, it just simply burned and there was nothing I could do to fix it. The worst part was that AntOnline gave me a 1 year warranty and I used it only for three months.
AntOnline refused to refund me and they even refused to replace or fix the battery. They said that I probably broke it myself and tried to scam them! These people are beyond ridiculous! Not only they sold me defective product but they also called me a liar. Avoid like a plague!

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5:12 am EDT

ANTOnline / Atlanta Network Technologies faulty products

I have purchased a monitor from AntOnline website and when I received the package it was opened already and the monitor inside had a damaged screen! I contacted AntOnline customer care service asking for a refund and ended up paying for the return shipping.
Later I receive my refund but I was not happy when I found out they refunded only 50%! I decided to ask them what was going on (I was still hoping that was a mistake). When I contacted them for the first time they promised me a full refund.
So now they said they never told anything about the full refund! What a joke! Never again!

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Is ANTOnline / Atlanta Network Technologies legit?

Our verdict: ANTOnline / Atlanta Network Technologies has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores ANTOnline / Atlanta Network Technologies's position as a benchmark of trust and quality within its industry. Users and clients of ANTOnline / Atlanta Network Technologies can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

ANTOnline / Atlanta Network Technologies earns 100% level of Trustworthiness

Perfect Trust Endorsement: ANTOnline / Atlanta Network Technologies achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ANTOnline / Atlanta Network Technologies. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ANTOnline / Atlanta Network Technologies has claimed the domain name for antonline.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Antonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Antonline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for ANTOnline / Atlanta Network Technologies have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up ANTOnline / Atlanta Network Technologies and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Antonline.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ANTOnline / Atlanta Network Technologies.

However ComplaintsBoard has detected that:

  • ANTOnline / Atlanta Network Technologies protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:52 pm EST
Resolved
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ANTOnline / Atlanta Network Technologies review - will not honor return policy set forth by amazon

Same as complaint as user below! - please everyone file a formal complaint with amazon to have them removed as a seller.

I purchased a video capture card through amazon.com and antonline.com
Was the seller for the item in their marketplace. Item was ordered on
The 17th of january but didn't get the item till the end of january. I
Have had problems with the card and have been going back and forth with
Avermedia's support since that time trying to resolve the issue. Finally
Avermedia told me to return the defective card to antonline.com. I
Filled out their return form on february 15th and got an email back
Telling me I was past the 30 day "return policy" window - which it was
Not, do these people know how to count? So now it will be past the 30
Day window while I end up arguing with them over accepting the return
Which they rightfully should. They had a ridiculous form with an absurd
Amount of questions about the packaging to fill out before they'd issue
The rma. I dutifully filled it out which took a good 20 minutes and they
Won't even follow their own return policy! This is ridiculous! Do not
Buy anything from antonline.com from their website or through
Amazon.com!

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4:01 pm EST
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ANTOnline / Atlanta Network Technologies shipped wrong order/and fraud

I ordered computer memory from sears.com didn"t know it was third party order shipped by antonline they shipped only half of the order.then accused me of switching the content with used parts.the sad part sears re-ordered and charged me twice on my credit card for 187.00 so i can't get any of my money back.so be ware of inter net purchases.i'll buy anything on line again.

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8:06 pm EDT
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ANTOnline / Atlanta Network Technologies failure to deliver item

I placed an order for a Lexmark ink cartridge. After 5 business day I recieved an email stating that the item was damaged in shipping and was being returned to Antonline and the order was being cancelled. They made no offer of reshipping the item, it was cancelled. They claimed that they would refund my money asap. My credit card was never charged and i find it hard to believe they would ship without there money.

Its my feeling that they cancelled the order rather than sell it for the advertised price as the item is still advertsed on their web site.

Buyer beware!

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3:51 pm EDT
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ANTOnline / Atlanta Network Technologies do not buy

This company displayed a product with a matching picture and model number. They then shipped an entirely different product and after I complained changed the display image in the product description. Luckily I have a screen capture of the before and after.

This seller on ebay sold me a product that costs $0.30 cents at home depot or lowes and charged me $11.44

Never answers email. Never returns phone calls.

I have sent emails to the following email addresses on multiple occassions:

support AT antonline.com

ccroon AT antonline.com

epoling AT antonline.com

sales AT antonline.com

Not a single response.

I filed out the form on www.antonline.com

This company has private who is records and even after 2 weeks of talking to a customer service representative I have not received a call or an email. They said they would contact me in 48 hours or less.

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2:44 pm EDT
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ANTOnline / Atlanta Network Technologies refused to refund defective merchandise

I ordered an Ipod video cable from antonline.com to hook my Ipod up to the RCA connections on my TV. The website did not specify that there was any specific Ipod this cable was made for, so I figured that Ipod is Ipod--it should work for all. I got the thing, opened it, hooked everything up and...wait for it...NOTHING HAPPENED. I call customer service, and they say it is for the Ipod VIDEO only. I send in an RMA request which is summarily denied because (oh man, this really got me) I actually opened the package to take the product out and try it to make sure it worked! I worked in retail for 8 years, and I can at least say the companies I was with never tried this bull crap on the consumer. We have the right to test what we bought to make sure it works before deciding to keep it or not. Defective products ought to be replaced, and wrongfully advertised ones should be reconciled with the proper product so long as the old one is returned. Now, I know no one will be held accountable for this (I have sent numerous e-mails demanding to speak to someone in authority) but those that perpetuate this ridiculousness and "customer is always wrong" attitude ought to be ashamed of themselves. Organizations like the BBB exist because we as Americans don't live in a "caveat emptor" society. Don't think I haven't reported your lack of attention to customer issues to them as well. To everyone reading this--spend your money elsewhere. Help support your local stores by spending it in a brick and mortar store. Chances are, they have better customer service anyway.

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11:39 am EDT
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ANTOnline / Atlanta Network Technologies defective Mustek scanner

I ordered a Mustek scanner. The scanner is defective, after spending 4 hours with a Mustek tech it still didn't work. I called ANT online to return it, my request was denied and I was told to contact the manufacturer. I contacted Mustek after numerous calls I now have to send the scanner to them in a DIFFERENT box (a hassle) and pay additional shipping costs...which will take weeks. They also will not give me my money back but will only send a replacement. My art business is on hold without a scanner. This is absolutely the worst purchasing experience I've ever had. I will NEVER do business again with ANTonline and encourage no one else to. Sending defective merchandise and costing me MORE $ to remedy this is is totally unethical. I am disgusted with the whole tedious process to remedy this.

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5:36 am EDT
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ANTOnline / Atlanta Network Technologies Refused to acknowledge receipt of RMA merchandise so won't refund money

I purchased a BFG 260 GTX Maxcore OCX (the one with 216 processors) video card on ebay from Atlanta Network Technologies Inc. (henceforth to be appropriately called "ANTI") on 11/29/08 to make a pair with the card I already had in my case. The new card arrived 12/02/08 and everything looked good. I added the card to my system but GPU-Z identified it as having a core speed of 590Mhz when the OCX is supposed to be factory-overclocked to 655Mhz. I played around with the card, swapping it with my other card (which GPU-Z always read as 655Mhz) and trying different physical configurations to see if GPU-Z was wrong. No matter what I did the card still read as 590Mhz. So basically they (fraudulently?) sent me a video card of lesser value than what I bought.

I contacted ANTI on 12/12/08 for an RMA number so I could return the video card for a refund. I sent them the video card on 12/15/08 and have signed USPS confirmation of delivery on 12/17/08. The RMA notice said to allow 6 weeks for processing, etc. I contacted ANTI via customer service phone number [protected]) late in December (believe it was 12/29/08) to check on status. I was told "our systems don't show anything received, we'll send an email to the warehouse and ask them to look for it. Call us back in a week".

I called again on Monday (1/05/09) to follow up and got essentially the exact same message. At this point I started getting a bad feeling about this, so I also send an email to their customer service address. I got a response from them the next day (1/06/09) saying

Thank you for providing this information.
I have forwarded this information to the warehouse manager to verify the status of your return.
I will respond with an outcome in 1-2 business days.
Thank you for your patience.

Michelle
The Support Team at ANTOnline.com

Despite her promise, I never heard from Michelle again.

I again called on 1/12/09 and get the same old story - "We're working on it, let us check again with warehouse manager." Mind you, this isn't even about the refund - I'm just asking them to confirm they've even got the card! A month after USPS delivers it and they STILL can't confirm they got it. Something isn't right here. Now I'm really mad so I file an "Initial Claim" with Paypal. After steaming about it for 10 minutes, I logged back on to Paypal and upgraded the Initial Claim to a "Dispute".

On 1/16/09 I had a really enlightening exchange with ANTI customer service to see what's happening. They told me "a payment was made to your Paypal account yesterday". I'm thinking "great, that Paypal really went to bat for me". Just following a hunch I ask ANTI the $ amount of the payment. But the customer service rep says "We don't know that information" and "it'll take a few days at Paypal before you see the money hit your account".

Hmmmm, my sensors are detecting something not sounding correct. I checked my online Paypal account and see no activity. I called Paypal to see if they can confirm the "a couple days" bit. But the Paypal representative I get says "we see payments instantly - there is no "days" of processing".

I called my by-now good friend at ANTI customer service (I believe I spoke to the same rep each time). ANTI insists Paypal is wrong, but then also says they can't tell me the amount of the payment. I ask to speak to someone who can tell me, but I'm told "no one here can tell you how much it was". I've never heard of customer service behaving this way. After I calmly ask to speak to a supervisor, the ANTI rep comes back the line to say "you filed a dispute with Paypal, we're not going to speak to you anymore, only Paypal, have a nice day" and *CLICK* hangs up on me.

Wow, I haven't encountered service this bad in a long time.

Paypal took about five weeks to claim my USPS confirmation number was incorrect. I asked them to recheck as I knew it was correct, and then it took them another two weeks to tell me that they couldn't help me. When I originally contacted them - mid January - they told me to send the item back to the seller's registered address. I had RMAed the card a month prior to that so I couldn't meet their requirements. They said they can't track a shipment made to any other address. I've since spoken to a customer service manager at Paypal who says he can't tie the warehouse address to the ANTI address they have for the online seller. Paypal did give me an email where I can further appeal to their "executive response" team. I'm tired of Paypal screwing me too, so I called my credit card company. They said send us your supporting docs, we'll investigate. In the meantime we'll give you a temporary credit for the pruchase. WOW. Discover really "gets" customer service.

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Valerie
Valerie
, US
Oct 09, 2008 8:57 am EDT

Dishonest seller. They issued an RMA and then did not honor it. After five e-mail messages and three phone calls over a one month period, they then claimed that an RMA had never been issued! USPS confirms that ANT had received the return item. When I told them that I would contest the charge, Roger in their returns department quipped "Good luck with that, have a nice day".

You've been warned!

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4:59 am EST
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ANTOnline / Atlanta Network Technologies bad service

Company sent a defective product that you could not determine if it worked without installing the software. Now they refuse to take it back because the software was opened. To me, this borders on fraud. A customer has the right to expect the product they buy to work, and if it dosn't they should be able to get a replacement or refund.

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dagresta
lake Orion, US
Dec 11, 2009 7:56 am EST

He never said what the product was. Software, Drivers or support software

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8:19 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

ANTOnline / Atlanta Network Technologies - fraud/refund

--> Get your interstate fraud HERE! Get your interstate fraud HERE!

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J
7:09 pm EDT

ANTOnline / Atlanta Network Technologies poor service / no service

I ordered a GPS for $520.00 and found out it did not have bluetooth. I called to cancel the order and place an order for a new unit that had Bluetooth, for an additional cost of $80. I returned the original and they charged a 15% restocking charge enen though they advertise a full refund. I sent numerous e-mails and no response. I thenm posted negative feedback on Amazon and received an e-mail from Antonline stating that if I remove the negative feedback they would return my restocking charge. I removed the feedback as they requested 2 months ago and afeter numerous e-mails and phone calls I never got the refund or a response. They are absolutely horrible when it comes to returns or support. Stay away from Antonline.

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SP_Wells
, US
Aug 14, 2011 9:24 pm EDT

It's going to be reflected on Amazon when I get through with these people.

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dagresta
lake Orion, US
Dec 11, 2009 7:40 am EST

This is still a featured seller on Amazon .No seller ratings reflect these problems at all . WHY!

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Toby Meister
,
Aug 06, 2008 6:03 pm EDT

I ordered Weber 18-inch grill brushes from ANTonline. They shipped the wrong brushes; sent Topmost SP-248 grill brushes instead. I have exhausted all attempts to return the "wrong" brushes that "they" sent, for a full refund including original and return shipping. It was their error... their mistake... but if I comply with their return policy, it's going to cost me over $25.00. Total BS! I think the Attorney General of Georgia would be interested to learn about ANTonline's bait-and-switch advertising practice.
BUYER BEWARE. Do not buy from ANTonline, even if you're buying from them through Amazon.

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M
12:00 am EST

ANTOnline / Atlanta Network Technologies terrible experience!

Purchased the Genius Digital Notepad for my brother this past Christmas and he said "it's too complicated, return it, I'll never use it." I tried to contact ANTOnline.com many times to submit a request to return the item. They didn't get back to me until after the return policy window closed, then they send me a one line email stating they couldn't help me and I'm stuck with the item.

I never opened the box, but I can't get a refund. It's just sitting on my desk all wrapped up. ANTOnline never responded to my inquiries and has terrible customer service.

ANTOnline is terrible - NEVER buy anything from them.

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Amit006
, US
Dec 17, 2019 10:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

The company forced the product on me
- Cancelled the order within 2 min of the purchase (due to ebay error)
- The ignored the request and shipped me the product anyways
- I need to pay for the return now
- customer service is non responsive or provides standard responsive

Fraud or a flawed system but overall frustrating

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jim morrow
,
Jan 10, 2008 12:00 am EST

I ordered a small cable and after 10 days I tried to find out where it was. The web site said they had no info. The next day I call the 800 #. They said their info source was the same as mine and it could be anywhere from the order desk to on some truck. After me saying it seem ridiculous that they would not be able to tell me at least if the order was in house or shipped, she said she could ask her boss to fill out a search ticket. She said I would hear back via e-mail within 24 hours. Of course that didn't happen. I filled out a search ticket request myself, stating, if I don't hear back within 24hours I will have my visa charges reversed. We'll see, in any case there system is terrible.

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antonline.com
Ione, US
Apr 19, 2009 11:38 am EDT

i too purchased two timers, neither one works... assembled in mexico... not happy with antonline either... hope the attorney gen. will do something about this co... david

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Greg M.
,
Mar 17, 2008 8:27 pm EDT

I had the same exact experience! Ordered a bluetooth wireless adapter but several hours later I changed my mind and I tried emailing them to cancel but they replied that they had already shipped it, which was hard to believe. Anyways, the next day I submitted a request to return the merchandise (called RMA). Days passed into weeks with absolutely no response. I called their customer service six times to inquire about the RMA request but did not receive any help. Several emails about the request to return the UNOPENED package also went unanswered. BE WARNED! ANTOnline is fraudulent when it comes to their return policy. Once you buy from them, you are stuck with it - no if's, and's or but's. They will string you along until the return period expires and then respond to you by saying that the merchandise can no longer be returned because time has run out! In all my years of purchasing online I have never dealt with such an unscrupulous company! Don't remain silent! File a complaint with the Better Business Bureau in Atlanta (http://www.atlanta.bbb.org) The company is located at 33 Mansell Ct., Suite 200 in Roswell, Georgia 30076. As suggested in another complaint site, file a complaint with the Georgia Attorney General. We need to band together and drive crooked company like ANTOnline out of business!

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ANTOnline / Atlanta Network Technologies contacts

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www.antonline.com

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