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AmeriGas Propane
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1.3 486 Reviews

AmeriGas Propane Complaints Summary

38 Resolved
445 Unresolved
Our verdict: If considering services from AmeriGas Propane with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AmeriGas Propane reviews & complaints 486

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6:24 pm EDT
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AmeriGas Propane Unwanted delivery

Sadly, I too have a big complaint with Amerigas. After buying propane for 25 years, I decided to change my furnace to electric. This saved me a lot of money and already paid for the furnace. I notified Amergas in November that I needed to be off the automatic delivery list. My only propane appliance now is the kitchen stove and that is only used a few times per week. Two days ago (this is March) I found they had filled my tank again although it was already half-full and would not need propane for at least 8-12 months. I called the company only to get someone who knew nothing but would have someone call me back. There was no call back. I'll have to call them again. $419 dollar charge for 125 gallons gas that I did not need. I'm pissed.

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jw523868
columbus, US
Aug 04, 2013 2:03 pm EDT
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I just recently paid my bill with AmeriGas. I was very upset to see that my bill statement that I received did not match the actual amount. I was told on my statement that I had a $500 credit, however when I went to pay my bill, I found out that I only had $15. WOW! UNREAL! How misleading? How can this be? The receptionist to me that 'there billing statements were not correct" but I feel this is very misleading to me as a customer. A customer that has been with you for a long time. Why did you not tell your customers what was going on? This makes no sense to me and I feel that you do not value your customers. That you mislead them with false information. Why after this incident should I stay using your company and why would I not go with someone different who values their customers?

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KKeenen
Lancaster, US
May 16, 2012 1:04 pm EDT

I too have a complaint for Ameriga! They are a rip off and their customer service is the worst in the industry! We have a propane fireplace and rent a propane tank with Amerigas. Last summer they sent technicians to our home and told us a law had changed and they had to change something on the propane lines to tank. WE told them very clearly at that visit that we did NOT want the tank refilled because it was just for a fireplace which we would not need filled till fall like October. WELL you guessed it...they came and filled the tank and we got a nice $300 bill in the mail! I called and complained to local office and they told me we had to pay it and offered 4 payment plan. I paid one payment over the phone and they told me I would get paperwork or statements in mail to continue payments. Well then Amerigas changed billing systems and I couldn't pay online anymore and I never received the payment paperwork. Now they are calling me again after such a long time and I paid them over phone again! Now they send me paper bill twice the amount due person over phone told me was due. I am going to complain to the better business bureau and head to bank to get print out of all payments made to Amerigas. We will contact them to remove their tank from our property and tell everyone we know to steer clear of this company. They have done nothing but argue with me over the phone, harass us with collection calls and the whole problem was they delivered propane when we the customer asked them not to in the first place!

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Fran@AmeriGas
King of Prussia, US
Mar 25, 2011 7:12 pm EDT
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Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with service and delivery. We’d like to assist and help you as soon as possible – please email me at customerfirstfran@amerigas.com with your account details so we can look into your situation. Thanks, Fran

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1:38 pm EST

AmeriGas Propane Price gouging, let us freeze

We have been an Amerigas custumer for eight years. Three weeks ago I sent my son up to their office with a 350.00 check. The rep informed us that propane was 5.03 a gallon and we needed another one hundred fifty bucks. How dare you charge so much for propane. We are exactly 7 miles from you. I subsequently walked out of my front door and asked the Suburban propane gas delivery person what the going price for propane was, and he told me 2.79 a gal. Called Ferrell gas: 2.69 per gallon. These were not new customer rates. We have been without heat for the second time this year and it was not due to the lack of money. Amerigas provides no customer srevice and no customer loyalty.

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LS PINKHAM
HENRICO, US
Mar 18, 2011 7:36 pm EDT

I HAD THE EXACT SAME THING HAPPEN TO ME. LAST YEAR I HAD THEM FILL MY TANK AND IT WAS 4.18 PER GALLON AND WHEN I CALLED TO QUESTION IT THEY TOLD ME TO CALL AROUND TO OTHER COMPANIES AND IF I FOUND IT LESS EXPENSE TO CALL BACK. I CALLED 5 LOCAL COMPANIES AND ALL WERE AT 2.99 NOT NEW CUSTOMER PRICES. I CALLED BACK AND BASICALL WAS TOLD TOUGH. THIS YEAR THEY TRIED THE SAME THING SO I SWITCH TO MASSEY WOOD AND WEST.

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Fran@AmeriGas
King of Prussia, US
Mar 08, 2011 1:47 pm EST
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Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with billing. If you send your account details to me at customerfirstfran@amerigas.com, we will work on assisting you with this issue. Thank you, Fran

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3:28 pm EST

AmeriGas Propane The worst company to deal with!

Yesterday I ran out of propane and called to get a refill. No one answered. I called again this morning and will have to pay $100 pressure test and if I want to place an expedited delivery it will be an additional $200! I called the Wayland, MI branch and they informed me I was now part of the Kalamazoo, MI branch. When I asked for the number to the Kalamazoo office they told me they weren't allowed to give it to me and to call the 1-800 number. I did, and they won't give me the number either. How can you run a business if you can't even contact the office!?

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Fran@AmeriGas
King of Prussia, US
Feb 21, 2011 3:04 pm EST
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Hello HeidiMCF, my name is Fran and I work for AmeriGas. I am sorry to hear about your situation with billing and service. If you send your account details to me at customerfirstfran@amerigas.com, we will work on assisting you with this issue. Thank you, Fran

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3:02 pm EST

AmeriGas Propane Crooks

I have been overcharged by amerigas for the last time. They bought out Spensor brother's propane in Richmond, VA and since my rates have gone up 50%. They are a bunch of crooks. If you call to get a price per gallon at the richmond local office they can not even give you an answer because they have over charged so many people they can't keep their lies straight. every other propane company i called gave me a very easy and direct answer $2.65 and $2.50 per gallon. Amerigas just charged me $4 per gallon. They run a very shadey and crooked business. Buyer beware and stay away from amerigas.

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Fran@AmeriGas
King of Prussia, US
Feb 21, 2011 2:58 pm EST
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Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your issues with billing and we would like to help you. Please send your account details to me at customerfirstfran@amerigas.com so we can promptly assist you. Thank you, Fran

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2:01 pm EST

AmeriGas Propane Poor Business Model

I ordered up Amerigas when they met the competition's pricing and offered me 100.00 off my second delivery. Seems like a pretty good deal.

I call up today to order my second delivery and get tell them I have the 100.00 coupon (as required) and I get quoted 2.39 a gallon. I told lady that seemed high as I was standing in teh MFA store the other day when they quoted 1.89 a gallon. She babbled a little more about seasonal pricing... blahh.. blah... blah.

I called up two competitors and their sister store in another town after hanging up. MFA was quoting 1.89/gal, the local supplier was quoting 1.99/gallon... and the Amerigas in another town quoted me 2.09/gallon. Immediately after she quoted me 2.39/gal... that is a 30% premium. That is wrong.

So all Amerigas did was add the coupon value to the price to make it a wash for them...

That irritated me... so I cancelled the order. When this tank runs dry, they can come get it... I'll be going with MFA in the future.

How do you run a company of this size with that kind of screwjob going on? The good news for them is most of us aren't paying that much attention most of the time. If we were paying attention... they'd be out of business

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Fran@AmeriGas
King of Prussia, US
Feb 17, 2011 12:53 pm EST
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Hi, my name is Fran and I work for AmeriGas. I am sorry to hear about the issues you had with billing. I would like to assist you with these issues. Please email your account details to me at customerfirstfran@amerigas.com so I can assist you with your concerns. Thank you, Fran.

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12:20 am EST

AmeriGas Propane No inspection no sale of propane

Why won't amerigas sell propane without an inspection? i have lived at this site in excess of 25 years without a propane incident, no leaks, fires or problems of any kind except with suppliers yet they insist on rummaging through my home and shop checking my appliances, tank, heaters, pipes and who knows what else.they sent a service truck and 2 men to do this inspection. i got the feeling they would have offered to do any "repairs" they discovered i needed, for a fee of course. i guess they are the self appointed propane police. this is one $500 sale they missed.

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Fran@AmeriGas
King of Prussia, US
Feb 17, 2011 12:50 pm EST
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Hi, my name is Fran and I work for AmeriGas. I'm sorry to read about your issues with billing. If you send your account details to me at customerfirstfran@amerigas.com, I'd be happy to assist you with your concerns. Thank you, Fran.

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10:29 pm EST

AmeriGas Propane Will not refund $350!

First, took 3 weeks to get thru! On Jan 5 I prepaid for 25 gallons of propane. The tank only took 14.3 gallons, so I was due a credit of about $50. On Jan 9, Amerigas charged my account another $300. Local office cannot explain why I was charged this amount and put in for a refund. I was told it would be 7-10 days, and it is now Feb 2 and the refund hasn't even been processed! Bottom line, Amerigas took money from my bank account and won't return it. If anyone has a national phone number, please share. Cannot find it on wwebsite.

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Brenda LM
Kenton, US
Apr 19, 2011 9:53 pm EDT
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Just wondering if you got your issue resolved. I have been trying since Dec.2010!

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AmeriGas Customer Service
Philadelphia, US
Feb 14, 2011 10:37 pm EST

Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your issues with billing and we would like to help you. Please send your account details to me at customerfirstfran@amerigas.com so we can promptly assist you. Thank you, Fran

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12:40 pm EST

AmeriGas Propane Took our money two weeks ago and has not delievered our gas. We are now almost out of fuel

We prepaid for our fuel two weeks ago and were told that Amerigas would be out within seven days. On the seventh day, the driver refused to come up our drive way due to some ice. We salted our driveway and they said they would be out the next day. No one showed. They put us back on the list and would come out to fill out tank in another seven days. No one showed up. We are now down to 4% fuel and have two children under the age of seven. We contacted several people at the home office, all of which were rude and inconsiderate. We asked to have our money refunded, since we paid cash, but they told us that would not happen for four weeks. Evidentally, everyone is having this issue, because they were just brought up for these issues on NBC 4 for a young lady who hasn't had heat for two weeks. This was the worse customer service I have ever encountered. Poor management skills and need trained in conflict resolution, because they suck at it. My seven year old is more intelligent.

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AmeriGas Customer Service
Philadelphia, US
Feb 14, 2011 10:35 pm EST

Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with receiving a delivery. If you send your account details to me at customerfirstfran@amerigas.com, we will work on assisting you with this issue. Thank you, Fran

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9:53 pm EST

AmeriGas Propane Dont tell me something that isnt true!

The story begins late last week.. I called to get a refill on my fuel.. I was told my acct was disconnected and I owed a 60 dollar disconnect fee. After sitting on the phone with a cust service rep and a senior rep I was informed my account was accidently taken off the system instead of my neighbor who indeed cancelled her amerigas and went with Corrigan.. they told me they couldnt do the fuel order until this acct was situated. So I waited.. then yesterday I get a call stating they could do my fuel order and deliver same day.. I called back and was told once again to call back tomorrow(that would be today) and they could do a delivery. I talked to a rep and was told there is no way a delivery could be scheduled today.. and the rep lied to me.. her exact words.. he lied to me lol.. I was told to pay them 450 dollars oh and a 200 next day delivery fee if i wanted them to come tomorrow.. even though they promised me they would fix this. How is it my fault and why should I pay that 200 dollars? Now I know why my neighbor went with Corrigan.. so now I am back to where I started. a tank at 5-10 percent and a winter storm coming.. fantastic ..

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AmeriGas Customer Service
Philadelphia, US
Feb 10, 2011 4:47 pm EST

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing. I’d like to assist and help you as soon as possible – please email me at customerfirstfran@amerigas.com with your account details so we can look into your situation. Thanks, Fran

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9:19 pm EST

AmeriGas Propane Fails to deliver

I have been an amerigas customer for 7 years. the last 2 years has been real frustrating. i called for delivery on tuesday morning and was told i would be garranteed delivery within 48 hours if i paid an additional fee.. well its friday morning, 72 hours later and no gas! I called again and was told by the lady that " she understood what a garrantee was" but there is a "state of emergency due to snow". what? we have 5 inches but the roads are clear and i have a path to my tanks! the only "state of emergency" is my family trying to stay warm! Thanks for knowing the meaning of garrantee amerigas!

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AmeriGas Customer Service
Philadelphia, US
Feb 14, 2011 10:30 pm EST

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with getting a delivery. We’d like to assist and help you as soon as possible – please email me at customerfirstfran@amerigas.com with your account details so we can look into your situation. Thanks, Fran

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1:51 pm EST
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AmeriGas Propane unethical billing

As usual amerigas has failed to deliver anything except a charge for an empty tank...and also a 35 dollar monthly interest charge if not paid...I tried repeatly to contact customer service I think I got that guy in the Igloo up north...no use customer service...I asked for return call waited like a fool never got return call go figure...some have nerve to put anything related to America in their name...I guess when they come to retreive tanks I will get to talk with the persons...by the way I sold all my stock in what I thought was a promising venture...Joes bottled gas is great at least they will return calls..

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Update by Upset Amerigas customer
Feb 05, 2011 1:51 pm EST

I live in the County near you and I thoroughly agree I guess these a>>> think they are the only game in town...I cannot even get them to return a customer request call...but they can sure charge me a 35 dollar interest on an empty tank they haven't filled...I guess 99 dollars and 35 dollars = good service...if I don't pay soon it will be another 35 dollars...I plan to pay because I pay my bills whether I feel screwed or not...very upset
Amerigas Customer,

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Alva C. W.
, US
Jun 23, 2014 9:33 pm EDT

I was ripped off by Amerigas, as well. I had to pay them to pick up an empty tank that never functioned properly. They should have paid me for keeping it.

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AmeriGas Customer Service
Philadelphia, US
Feb 06, 2011 9:36 pm EST

Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your issues with our local billing office and would like to help you. Please send your account details to me at customerfirstfran@amerigas.com so we can promptly assist you. Thank you, Fran

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12:28 pm EST

AmeriGas Propane Poor service

We have been using Amerigas for the past 10 yrs and I have to call their billing (local) dept each time they fill the tank.

The clincher was in Sept. 2010. Amerigas filled the tank with 171 gallons in March and then claimed we used 172 gallons during the summer. We use propane for heat only. In case no one realizes it, Tucson temperatures are very warm starting in early Apri until November.

When I called they claimed the numbers were transposed. I still can't figure that one out. In September I requested we call for delivery.

Last week they delivered 85 gallons, without notice. They claim the commputer scheduled FORCAST, meaning automatic yet their bill shows differently.

I hope Amerigas is laughing as loud as I am, because I called to have the fuel removed and I am going with another company.

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1:06 pm EST

AmeriGas Propane Worst Customer Service of All Time

I had an inquiry about a bill I had received from Amerigas. The amount is for $135.60. Earlier, I had received a bill for a tank rental. Usually I call the store and schedule a fill up and they remove the tank rental. The lady said she would take care of it and schedule a fill up within the next few days. That is indeed what happened. I received a bill for the gas and went by the store on 12/29/2010 to make the payment. I paid with a check (#5866). This check has not cleared my account and I wanted to know why since I dropped it off personally at the local store. I thought everything was square with us until I received this other bill in the mail for $135.60. I went by the store today (Garner, NC) during my lunch hour to inquire about the bill.

I cannot explain how rudely I was treated. You can certainly take loyal and dedicated local employees off the list of "unique benefits" that Amerigas claims to offer. I got out of my vehicle and went to the door at 12:40 and discovered the door was locked. There was a sign posted displaying business hours were from 8:00am to 5:00pm. Under that was posted closed. Also, posted beside that was a piece of green construction paper saying closed for lunch from 12:00-1:00. I looked in the window and saw a woman sitting at the counter. I tapped on the glass door, and she made hand motions to me with a "1" as if to say we are closed and I'm not opening up the door or accepting customers. I went back to my truck, drove down the street and stopped at a local restaurant for some lunch. I thought I would get a quick bite and then go back. I arrived back at the store at 1:20. Again, I got out of the truck and went to the door. It is still locked and showing closed on the little sign. The same woman and two others are in the store. Again, I tapped on the window. This time she wheeled around and made annoyed hand gestures again to me with a total disgusted look as if to say I have told you once that we are closed and you need to get out of here until I am ready to open this door back up. I pointed to my watch and the green sign as if to say it is past 1:00. She then pointed above the door to another little paper clock with movable hands that looked like it was pointing to 1:30. She turned away to talk to the other women and then would not even acknowledge my presence. I have never been treated so rudely. I don't know what kind of business is being run here, but every business that I have ever been associated with have their employees take staggered lunches and the business is covered for customer service during the whole day's operation. There is no call for this.

After this, I dialed your customer service number and made a complaint. The person taking my call stated they would forward my complaint to the manager and I asked that he call me. I left my cell number [protected]. I would like for someone to call me so that my bill can be settled. I feel I have made a good faith attempt to handle this. I certainly do not expect to have to endure this type of poor customer service from any other Amerigas employees.

Today is January, 21, 2011. This episode occurred on January 10, 2011. My check for the gas I purchased has finally cleared my checking account on January 12, 2011 in which I paid in person on December 29, 2010. At this point, no one from management has even bothered to call me about this or clear my account.

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Fran@AmeriGas
King of Prussia, US
Nov 07, 2011 1:59 pm EST
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Hello Jdburton! We are sorry to hear about the difficulties you have been experiencing with your account. Please email your acocunt details to customerfirstfran@amerigas.com and we'll see how we can assist you. Thanks!

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5:45 pm EST

AmeriGas Propane No gas delivery after several calls!!!

I have been with Amerigas for 8 years or longer. For the last 2 years I have had a terrible time gettting my tank filled up. This is the only heat I have, I have MS and cannot be left without heat and also have children to worry about. I have tried for 3 weeks to get a delivery. My road is clear of snow. When I call I get music and noone ever answers or a answering machine. I have left several messages..no call backs. I called the corporate office and they faxed the local office yesterday still no gas so I called back today the lady told me they should have called me back within 2 hours of receiving the fax ha ha. She faxed them again today and said I would receive a call today guess what no call and still no gas and the gauge past 10. Temps below 20 I sent the kids to their grandparents in case we loose heat.

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AmeriGas Customer Service
Philadelphia, US
Jan 29, 2011 5:02 pm EST

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing. I’d like to assist and help you as soon as possible – please email me at customerfirstfran@amerigas.com with your account details so we can look into your situation. Thanks, Fran.

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12:17 pm EST

AmeriGas Propane No delivery

What is going on with your company? Seems many propane companies in the grand traverse area know about Amerigas. They seem to be getting some of your business. I wonder why that is? We sent a check it was cashed on Jan.6th we are at 10% Ihave never seen such poor service ! Maybe if its to busy you need to get out of the business! Thanks for reading my complaint. I feel Amerigas needs to step up to the plate and better their customer service. we called customer service but got no satisfaction they can, t tell you anything.

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AmeriGas Customer Service
Philadelphia, US
Jan 26, 2011 9:19 pm EST

My name is Fran and I work for AmeriGas. I am sorry to hear about your issues with customer service and would like to help. At your convenience, please contact me directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You, Fran.

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5:44 pm EST
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AmeriGas Propane USING MY MONEY

With a prepaid account, AmeriGas did not fill our tank. This started on 1/10/11. Was told by one lady that we should pay a plumber to drain our radiant heating system so it would not freeze. Gar was delivered that night at 11:30. The driver was very nice and made sure our industrial boiler was working. Contacted the local office, left messages for the manager to call me back. He did the next day the 12th, explained the situation and informed him that we are afraid since we were without gas for over a day that the boiler igniter may be damaged. It is not the 18th and he has not called me back. Cannot recommend them to anyone!

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AmeriGas Customer Service
Philadelphia, US
Jan 18, 2011 8:31 pm EST

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

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5:01 pm EST

AmeriGas Propane Billed without permission

In 2009, I bought a used propane tank from Amerigas because i was being over-charged for gas by the current LP tank provider and I wanted the choice to buy from a LP gas provider of my choice and with the lowest price. I DID NOT sign a contract of any kind with Amerigas. In 2010, I filled my LP tank using another company. The tank was at 78% when Amerigas truck came unsolicited, squeezed in 7.8 gals. and billed me for $928 dollars (obvious meter error). I called, faxed, local office and was told to ignore the bill. Bills keep coming. Called corporate, bills keep coming. So far, not reported to credit companies. Checked the local BBB in Charlotte, NC and found out that the local Amerigas office has an F rating. Not surprised.

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AmeriGas Customer Service
Philadelphia, US
Jan 15, 2011 5:48 pm EST

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

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6:07 pm EST
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AmeriGas Propane Refusal to Cancel Account/Unrequested Delivery

Since being informed that our yearly rate was jumping more than double what we paid in 2009, we paid up our account and informed them that we were closing the account. Multiple letters have been sent to this company including a recent one that was sent registered mail - we have yet to receive notification from the postal service that it was accepted. Each month we receive a new bill with additional late fees tacked on and when we have tried to talk with them we are told that they can do nothing locally but they will not connect us to anyone that can. Why can you not close an account with this business? We do not have any contractual obligations to them, nor have we ever signed anything with them.

Today, 11/17/2010 was the final straw. My wife returned home to find that Amerigas had made a delivery (the first attempt since May) of 121 gallons of propane and left us a bill for just under $1000. Normally I keep a vehicle parked over the inground propane tank but did not pull up far enough this time so the driver was able to access the tank. We have now placed a call with them to come back and withdraw the 121 gallons by 3:00 pm today as we did not authorize the delivery nor do we wish to do any further business with them.

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AmeriGas Customer Service
Philadelphia, US
Jan 15, 2011 5:50 pm EST

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

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AmeriGas Propane billing

I have been a customer of Amerigas for 18 years. Their attitude towards customers has changed in the last 2 years. I made a payment to Amerigas 11/2/2020, it was 26 days late. They received my payment 11/3/2010. I received a letter from a collection agency Dated 11/5/2010 on 11/13/2010. When I called they we dont have a problem it was a mistake. 18 years!, by by.

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AmeriGas Customer Service
Philadelphia, US
Jan 15, 2011 5:51 pm EST

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

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AmeriGas Propane Terrible customer service

I have been trying to get gas for almost 6 weeks now. The first two weeks I called our local office and was told they would put my name on the list. Week three, still no gas. I then decided to call the National customer care line. They explained that they were transitioning to a new computer program and they would call the local office. Week 4, no gas, no phone call, nothing. Week 5, I again call the National number (because they record calls and I wanted a record of my repeated requests), they finally get the local office to call me back. Now the excuse is I "fell off" the EZ pay program in August 2009 because we "hadn't been paying enough". Well I found this hard to believe since I had gas delivered twice last season without a hitch. In addition, we had purchased a gas fireplace and tankless water heater that we financed through them. We had been paying every month on our account. So they were supposed to resubmit our request to the corporate credit office (this was Wed 11/3) The local office assured me she would work on this and call me back. It is now a week later Wednesday, and no call, still no gas, nothing. TERRIBLE, TERRIBLE CUSTOMER SERVICE.

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AmeriGas Customer Service
Philadelphia, US
Jan 15, 2011 7:29 pm EST

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

AmeriGas Propane In-depth Review

Company Overview:

AmeriGas Propane is a leading provider of propane services with a rich history in the industry. The company's mission is to deliver reliable and affordable propane solutions to its diverse customer base. With a strong market presence, AmeriGas Propane serves residential, commercial, and industrial clients across the country.

Propane Services:

AmeriGas Propane offers a comprehensive range of propane services to meet various needs. Whether it's for heating, cooking, or powering appliances, the company provides propane for residential, commercial, and industrial purposes. With reliable delivery options and a commitment to safety, AmeriGas Propane ensures that customers have a steady supply of propane. The company also offers tank installation, maintenance, and safety measures to ensure optimal performance and peace of mind.

Pricing and Billing:

AmeriGas Propane maintains transparency in its pricing structure, allowing customers to understand the costs associated with their propane services. The company's pricing is competitive within the industry, offering value for money. Billing methods are flexible, and customers have various options to choose from. Additionally, AmeriGas Propane provides discounts, promotions, and loyalty programs to reward its customers.

Customer Service:

AmeriGas Propane prides itself on delivering excellent customer service. The company's customer support channels, including phone, email, and live chat, are easily accessible. AmeriGas Propane strives to respond promptly to inquiries, complaints, or service requests, ensuring customer satisfaction. Positive customer testimonials and high satisfaction ratings reflect the company's commitment to providing exceptional service.

Safety Measures:

AmeriGas Propane prioritizes safety and adheres to industry standards and regulations. The company has robust safety protocols and certifications in place to ensure the well-being of its customers and employees. AmeriGas Propane invests in training programs to educate its staff and contractors on propane safety. In the event of leaks or accidents, the company has efficient emergency response procedures to mitigate risks.

Environmental Responsibility:

AmeriGas Propane is dedicated to environmental responsibility within the propane industry. The company actively promotes the use of renewable and sustainable energy sources. AmeriGas Propane takes steps to reduce carbon emissions and promote energy efficiency. Additionally, the company participates in community initiatives and environmental programs, demonstrating its commitment to a greener future.

Service Coverage:

AmeriGas Propane has extensive service coverage, catering to customers in urban, suburban, and rural areas. The company's services are available nationwide, ensuring that customers across the country have access to reliable propane solutions. AmeriGas Propane continues to expand its reach, striving to serve more communities and meet their propane needs.

Online Experience:

The AmeriGas Propane website offers a user-friendly and functional experience. Customers can easily navigate the site and find the information they need. The website provides online account management tools, allowing customers to conveniently manage their propane services. Secure online payment options are available, ensuring the safety of transactions. AmeriGas Propane also offers integration with mobile devices and apps for added convenience.

Overall Reputation:

AmeriGas Propane has established a strong reputation in the industry. The company's commitment to quality and customer satisfaction is reflected in positive customer reviews and ratings from reliable sources. AmeriGas Propane has received awards and recognition for its exceptional service and industry leadership. When compared to competitors, AmeriGas Propane stands out in terms of reputation and market standing.

Conclusion:

AmeriGas Propane excels in providing reliable and affordable propane services to a diverse customer base. With a strong focus on safety, customer service, and environmental responsibility, the company sets itself apart in the industry. Whether you're a residential, commercial, or industrial customer, AmeriGas Propane is a top choice for your propane needs. With a user-friendly online experience and a nationwide service coverage, AmeriGas Propane delivers quality and value to its customers.

How to file a complaint about AmeriGas Propane?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with AmeriGas Propane. Make it specific and clear, such as "Delayed Propane Delivery" or "Overcharged for Propane Service".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with AmeriGas Propane. Include key areas such as customer service interactions, delivery issues, billing disputes, service quality, or safety concerns. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally impacted you, whether it's through financial loss, inconvenience, or safety risks.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with AmeriGas Propane. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against AmeriGas Propane on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with AmeriGas Propane.

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