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Amerigas / USING MY MONEY

HENRICO, VA, United States Review updated:

With a prepaid account, AmeriGas did not fill our tank. This started on 1/10/11. Was told by one lady that we should pay a plumber to drain our radiant heating system so it would not freeze. Gar was delivered that night at 11:30. The driver was very nice and made sure our industrial boiler was working. Contacted the local office, left messages for the manager to call me back. He did the next day the 12th, explained the situation and informed him that we are afraid since we were without gas for over a day that the boiler igniter may be damaged. It is not the 18th and he has not called me back. Cannot recommend them to anyone!!!

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  • Am
      18th of Jan, 2011

    We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at [protected]@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

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