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American Van Lines / misleading! please take heed!

1 United States Review updated:

American van lines lead us to believe they are the actual movers! American van lines are actually just brokers, who did not care less >after< our contract was signed!! >american van lines was instrumental in turning our joyful anticipation for our retirement move into hell on earth!

From pa to fl - before signing the contract: "jonathan," an american van lines sales rep in ft. Lauderdale, fl, gave us a low quote of $1, 800; and said when the truck is weighed, it might be just a little more. If the weight is less, we would be re-imbursed. He lead us to believe that our items would be picked up by their tractor-trailer*. (More below)
We questioned the sales rep about such concerns as to why american van lines has such terrible consumer complaints on websites. He had what seemed to be an acceptable answer for that, and for every other reasonable, delving question we asked. He gave us a lot of assurance about avl's entire moving protocol.
The sales rep questioned us about our distance from >phila. And bethlehem, pa.< then he "checked" something, and our moving date was focused on the availability of an "american van lines" tractor-trailer passing thru our area. We signed the contract, and paid what we owed in full, which included extra payment for avl to pack some of our electronic items.

After signing the contract & paying, another american lines rep called to tell us we owed approximately $1, 000 more... (Despite our choice to eliminate some heavier items). We paid. Note: there was no truck weight at this time.
Having continuing conversations with the sales rep, he was fully aware that we had contacted our local police, who agreed to block off some streets to accommodate the tractor-trailer*
We made confirmed, fully-paid, non-refundable travel plans for the day after our expected move, which was well over $2, 000. The sales rep was fully aware of our plans.

"moving day"... With an avl confirmed pick-up date via e-mail & verbally, a tractor-trailer never arrived! Instead, avl had sub-contracted a small u-haul co. Truck out of bethlehem, pa, which was 3/4 filled with another person's items. They could not take our items, & they departed. Only having our cell phone for communication, we called avl. For 6 agonizing hours, we begged "marie," "ed," "leon," & customer service to send another truck. >non-chalantly, they all repeatedly kept saying there was nothing they could do!< and they often kept us on hold for indefinitely! Our cell phone was running out of minutes. Since we had a contract, we persisted until 9 p. M. We then tried to get another mover, but it was too late.

Due to avl's care-less attitude, we then had to deal with many disasters - with one being very critical - that happend between 9 pm, and the time we had to continue with our travel plans the next early a. M.
Our home was up for sale and had to be emptied for carpet layers scheduled for the following day and for a showing the following monday.
At this point, we had no idea what was going to happen!

Over a week later, american van lines chose to sub-contracte a small moving co. Out of philadelphia ( An avl supvr., "samuel" told us that if we want our abandoned items, we would have to pay more money to avl!!!

Note: avl's complaint dept. Sent a letter to us that totally directs the blame - for what "may" have happened - on the phila. Movers. The letter also indicates that we chose those movers!!!

The tangled problems we had to deal with, which was prompted by american van lines "tactics" and irresponsibility, continued for us months thereafter. The stress is unbearable!

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Comments

  • Ye
      21st of Sep, 2011
    +2 Votes

    Ooooh myyy gosh! These complaints get worse and worse!
    I'm now at the point of saying that American Van Lines is a filthy, disgraceful, unconscienable, disgusting, shameless Broker company!
    I don't think a group of people anywhere could be any lower!
    I feel so sorry for what American Van Lines did to these older folks! So sad...

  • Av
      27th of Sep, 2011
    -1 Votes

    Dear Sir/Madam,

    We are very sorry to hear of your stressful moving experience. Our team apologizes for not delivering the comprehensive service you expected and deserve. Please accept our request to work with you to resolve this issue and gain your satisfaction. We will need more information about your move in order to investigate.

    Contact us at 1-855-820-6916 and we will further assist you. Thank you for your review.

    Sincerely,
    AVL Customer Relationship Manager

  • Ch
      19th of Jan, 2012
    0 Votes

    This company is a rip off. Their contract is a scam. They told us they would show by 9 am but we never heard from them. At 2 in the afternoon we hired a different company. Two hours later, after we raised hell asking for our deposite back, they called saying they were on. The way. Very clever, because in the contract they say they can show up within 24 hours of the time specified. So by them calling ten housr later, they could keep their deposit, because they claim we were the one who canceled. Never mind that we had to be out of the house by 4 pm. They are rude ### rip offs. Never ever trust theses people.

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