American Van Lines / misleading! please take heed!
American van lines lead us to believe they are the actual movers! American van lines are actually just brokers, who did not care less >after< our contract was signed!! >american van lines was instrumental in turning our joyful anticipation for our retirement move into hell on earth!
From pa to fl - before signing the contract: "jonathan," an american van lines sales rep in ft. Lauderdale, fl, gave us a low quote of $1, 800; and said when the truck is weighed, it might be just a little more. If the weight is less, we would be re-imbursed. He lead us to believe that our items would be picked up by their tractor-trailer*. (More below)
We questioned the sales rep about such concerns as to why american van lines has such terrible consumer complaints on websites. He had what seemed to be an acceptable answer for that, and for every other reasonable, delving question we asked. He gave us a lot of assurance about avl's entire moving protocol.
The sales rep questioned us about our distance from >phila. And bethlehem, pa.< then he "checked" something, and our moving date was focused on the availability of an "american van lines" tractor-trailer passing thru our area. We signed the contract, and paid what we owed in full, which included extra payment for avl to pack some of our electronic items.
After signing the contract & paying, another american lines rep called to tell us we owed approximately $1, 000 more... (Despite our choice to eliminate some heavier items). We paid. Note: there was no truck weight at this time.
Having continuing conversations with the sales rep, he was fully aware that we had contacted our local police, who agreed to block off some streets to accommodate the tractor-trailer*
We made confirmed, fully-paid, non-refundable travel plans for the day after our expected move, which was well over $2, 000. The sales rep was fully aware of our plans.
"moving day"... With an avl confirmed pick-up date via e-mail & verbally, a tractor-trailer never arrived! Instead, avl had sub-contracted a small u-haul co. Truck out of bethlehem, pa, which was 3/4 filled with another person's items. They could not take our items, & they departed. Only having our cell phone for communication, we called avl. For 6 agonizing hours, we begged "marie," "ed," "leon," & customer service to send another truck. >non-chalantly, they all repeatedly kept saying there was nothing they could do!< and they often kept us on hold for indefinitely! Our cell phone was running out of minutes. Since we had a contract, we persisted until 9 p. M. We then tried to get another mover, but it was too late.
Due to avl's care-less attitude, we then had to deal with many disasters - with one being very critical - that happend between 9 pm, and the time we had to continue with our travel plans the next early a. M.
Our home was up for sale and had to be emptied for carpet layers scheduled for the following day and for a showing the following monday.
At this point, we had no idea what was going to happen!
Over a week later, american van lines chose to sub-contracte a small moving co. Out of philadelphia (
Note: avl's complaint dept. Sent a letter to us that totally directs the blame - for what "may" have happened - on the phila. Movers. The letter also indicates that we chose those movers!!!
The tangled problems we had to deal with, which was prompted by american van lines "tactics" and irresponsibility, continued for us months thereafter. The stress is unbearable!
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