The complaint has been investigated and
resolved to the customer's satisfactionResolved American Van Lines — over charge $1147, 2182p they charged 4136p
resolved to the customer's satisfaction
11/06/2008, We chose American van lines as the mover to move our house stuff from St. Charles, MO to Broken Arrow, OK.
The actual weight was 2182 pounds. But when the semi arrived, they told us 4136 pounds, if we did not pay them, they would not unload. We called American van lines immediately that night, they admitted their wrong doing, and promised to refund us the over charged $1147.
But after 4 months, March 2009, they have not refunded us. No one answering the phone... all kinds of excuses...