American Swiss Ltd. / very bad service

American Swiss, lephalale mall, South Africa

I am very upset about the bad service I get from American Swiss in Lephalale mall. I bought a new ring that needed to be resized. It was fine when it got back but 3 months later the ring broke where they resized it. I took it back to the shop to be fixed on the 22 of November, when they told me I should pay for it to be fixed because I received it in one piece. They told me it's because they had to make it 4 sizes bigger that it broke, so I explained to the manager that I had bought a ring from Sterns 4 years ago and it is still in one piece . They send the ring back telling me I can come and collect it in 2 weeks' time. Two weeks went by and still no ring. And every time when I call them they tell me they will call me back but they never do. I will never buy anything from American Swiss at Lephalale mall again.

Dec 11, 2015

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