Menu
American Musical Supply, Inc
American Musical Supply, Inc Customer Service Phone, Email, Contacts

American Musical Supply, Inc
reviews & complaints

Learn how the rating is calculated

2.0 4 Reviews

American Musical Supply, Inc Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with American Musical Supply, Inc, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for American Musical Supply, Inc has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of American Musical Supply, Inc. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Musical Supply, Inc reviews & complaints 4

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest American Musical Supply, Inc reviews & complaints

ComplaintsBoard
S
7:59 pm EDT
Verified customer This review was posted by a verified customer. Learn more

American Musical Supply, Inc Austin in customer non-service

Extremely dissatisfied with this company on an order. Rebuilding my Strat with a Fishman fluence HSS pickup set up and received unsealed items even though I paid for sealed. Missing hardware that go with the fluence pickups so that they work and overcharged based on what they shipped me. They charged me for sealed items even though they have unsealed items listed on their website that I did not purchase but, that's what they sent me. I thought I was reasonable asking for the discount of what I would've paid had I ordered the unsealed item they had listed which was 20 whole bucks and I wanted the missing parts so I could actually use the pick up system as you need all these parts. I was told that I would not get my $20 back and that I should call Fishman warranty about the missing parts. I guess it doesn't matter that American musical supply sent me unsealed items missing all these parts and overcharging me for what they sent. Our buddy Austin a supervisor in customer service, shouldn't be. Not sure why he's in that position but he never had any intention of giving good customer service. You could tell by the tone and snicker in his voice that he was going to win this phone call. He actually made me feel like I was probably lying about the missing parts. Continually using the words allegedly missing parts allegedly unsealed. All I wanted was my 20 bucks back two potentiometers and a jack, less than $50 he called a customer thief. I would not recommend doing any type of business with them. Their website looks great. They look very transparent. Everything looks great until you have a problem and you need their customer service. You'll run into Austin who will ruin your day over a few bucks. I just spent $300 with your company and you think I'm going to call you in allegedly try to steal $20 worth of potentiometers from you. Unreal terrible customer service.

What bugs me the most is the unreal story that Austin gave me on what an unsealed item was. Apparently just being unsealed is not enough there has to be something wrong with it. The fact that it was unsealed was not unsealed lol what a joke. The fact that it was unsealed means it wasn't factory sealed Austin. You have a listing on your site for $20 less for the unsealed item. Had I wanted the unsealed item I would've spent $20 less. Give me my $20 back. Please fix my Fishman fluence. SSP missing parts. Give good customer service, even if you're not capable of great customer service. What you gave today was nowhere close to even being considered customer service at all in my opinion. It warrants a one star. That's on you Austin.

Date of experience: March 11,2024

Tip for consumers:

Austin shouldn't be a supervisor in customer service. He was prepared for a pissing match that he was determined to win even if it meant sacrificing this customer

Read full review of American Musical Supply, Inc
View 0 more photos
Hide full review
ComplaintsBoard
D
10:08 pm EST

American Musical Supply, Inc Screwed order 7 times in one week

I ordered $3000 worth of equipment on a Monday next day shipping consisting of about a dozen items needed for a show on weekend. They promised they could handle the order. Wed, one item arrived and it was not complete. Called, treated rudely but they overnighted the rest supposedly to have on Thursday. No order Thursday! 5 Calls later they promised it would be here Friday. Called Friday and the items were sitting in UPS on a dock. They refused to call ups and said I would have to wait until Monday. Now this is an entire week later and no product, just lies. I have an expensive Martin guitar sitting for a weekend in below zero temps on a loading dock. When or if I should say it shows up, the whole order will be sent back. DONT BUY form them!

I should have stayed with Musicians Friend - They are the Best!

Read full review of American Musical Supply, Inc
Hide full review
ComplaintsBoard
R
8:04 pm EST

American Musical Supply, Inc Denied me because of someone else debt

I ordered a guitar for my son for xmas this year. They refused to ship it, sell it to me or let me pay it out because they have a dispute over something with a relative of mine at the address i wanted it sent to. Refused to ship to any other address too. Called me a liar, said I could be buying it for someone they did not want to have it. Told me to tell my relative to settle their dispute. Called me a liar when i told them i did not know what they were talking about. I just wanted to order my son a xmas gift!

Read full review of American Musical Supply, Inc
Hide full review
ComplaintsBoard
C
5:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Musical Supply, Inc Fraudulent charges

Fake charges to my account. They keep charging 3 different purchases per day in the amounts of $50, $25 (or $26) and $15. I haven't purchased anything from them for many months. NEVER do business with these people.

Read full review of American Musical Supply, Inc and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Singinfoo
Waterford, US
Mar 27, 2012 8:49 am EDT

This company does not have their act together...period. SOMEONE over there is ordering themselves things using customer credit card numbers, and the company itself has issues when it comes to processing orders. If you use a credit card to order from there, DON'T EXPECT TO SEE YOUR STUFF WITHIN 10 DAYS. Also, expect to see at least 20 emails within that time, none of which will be particularly helpful. I will never order from them again.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact American Musical Supply, Inc customer service

Phone number

1800 458 4076

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Musical Supply, Inc?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Musical Supply, Inc Customer Service. Initial American Musical Supply, Inc complaints should be directed to their team directly. You can find contact details for American Musical Supply, Inc above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Musical Supply, Inc. Discuss the issues you have had with American Musical Supply, Inc and work with their customer service team to find a resolution.