Menu
GuitarZoom Customer Service Phone, Email, Contacts

GuitarZoom
reviews & complaints

guitarzoom.com
guitarzoom.com

Learn how the rating is calculated

3.2 6 Reviews

GuitarZoom Complaints Summary

3 Resolved
3 Unresolved
Verified
The authenticity of the customer service contact information for GuitarZoom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of GuitarZoom. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

GuitarZoom reviews & complaints 6

Sort by:

Newest GuitarZoom reviews & complaints

ComplaintsBoard
D
9:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GuitarZoom has left an official reply on this complaint.

GuitarZoom Golden ticket scam

Been a week dealing with this company

4 emails

2 post on FB guitar zoom under admin posts

Called. Message we are busy all i wanted was to start beginner lessons in my spare time

This company is more of a headache then anything else. Bi feel sorry for steve cause this will clearly be a scar on him

Look elsewhere for lessons

Going to my bank monday and filling fraud

Desired outcome: Money returned

Read full review of GuitarZoom
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
12:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GuitarZoom has left an official reply on this complaint.

GuitarZoom unauthorized credit card charges unethical behaviour

on 4/15/21 i purchased an order by mistake #1543332 I wanted my money back but couldn't reach anyone either by phone or chat. then I was charged for two more orders that I didn't place - #1543334 and #1543337. when I tried to contact them I got the royal runaround. at the time I couldn't talk to a real person. everything was carried on buy computer. they said they had no record of my email or my password which was an outright lie. my records show that they were given to them. when I call the contact number anytime day or night the answer is that no one was available to take my call but leave my name phone number and email address and they will get back to me as soon as possible. t his has been going on for two days and I'm getting stressed out from all this. I'm 79 years old and live in a group home for people on various kinds of disabilities. We receive very little income and they have depleted my savings to just a very little. I hope that someone will do the right thing and refund my money. Thank You

Desired outcome: refund my money

Read full review of GuitarZoom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:34 pm EDT

GuitarZoom Paid for ultimate chops builder and can not access the course

I placed an order online for Ultimate Chops Builder Order #1442111, for which I received an order confirmation email. I did not receive access to the course and still haven't. I created a customer request ticket ID#392488 and have not gotten a response. I also called the customer support phone number (which no one answers) left my contact information and have not heard back. I have purchased content in the past and was given access to the course right away. All I'm looking for is to use the course I paid for "Ultimate Chops Builder".

Read full review of GuitarZoom
Update by Dustin01
Jul 31, 2020 5:17 pm EDT

I am the one who wrote this review and the issue has been resolved. Thank you Guitar Zoom for resolving the issue.

Hide full review
ComplaintsBoard
D
4:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
GuitarZoom has left an official reply on this complaint.

GuitarZoom Purchase of an online course charged for twice

https://support.guitarzoom.com
I purchased an online guitar course called 36 Accoustic Guitar Licks from Guitar Zoom. I live in the UK. The checkout process (paying by PayPal) didn't complete because I hadn't filled in the STATE field (because I have no US state) and it wouldn't proceed until I did fill it in - so I used the UK county name instead. Subsequently I received TWO confirmation emails for the subscription and checked my Paypal account where there were two charges made for the same amount. The email confirmation had a link to get into the site with the guitar course material. I use a password utility program to keep track of site access and the password got saved to there. I sent an email asking for one of the charges to be refunded and got an email back with a link to a "ticket" response to my complaint. Clicking on this I got asked for a password to see their response - entering the password I have for access to the site course didn't work. So I sent another request which resulted in another message with link to another ticket - and the password to access that still doesn't work and they won't send me a password that does work. So we go round and round and it all takes up endless amounts of time. Musically the material is good bout the IT aspects of the admin in this company are poor. all they have to do is send me an email with the information I asked for but they resort to giving me links to responses that I can't read. And I still don't have the refund.

Read full review of GuitarZoom
Update by droxxolid
Apr 12, 2017 8:50 am EDT

Once I'd managed to contact Guitar Zoom (not easy) then they did make a prompt refund with an apology.

Hide full review
ComplaintsBoard
M
9:24 am EDT

GuitarZoom i keep having the same issue (problem)

4 different times I have purchase a DVD lesson course. to find out they don't have it in stock, but I can sign up for the online course, which costs the same.. and then I am at the mercy of how well they manage their website, which has been hacked and everyone gets locked out..., they promise an exclusive facebook page for those who purchase their lessons and yet every one and anyone can join the facebook page.. and you talk to the other people on the facebook page and know one has purchased a lesson.. anyone can join this facebook page ..so it is not exclusive to (only those who purchase the lessons) ...Steve Stine has his online personal web site were you can also purchase the DVD sets as I have purchased several I have received some sets and the others purchases they make you sign up for there guitarzoom site or offer a refund ...they will make an offer to refund your money..but that is not what I purchased..i purchased a DVD lesson set...I know what they are doing ..its called pump and dump...u build a internet business pump it up amd then sell it to a large corporation or investor...

Read full review of GuitarZoom
Hide full review
ComplaintsBoard
M
11:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GuitarZoom - False offer

I have purchased hundreds of dollars of guitar instruction CDs from them. About two weeks ago they sent me an offer for a guitar tuner worth $39.95 for being a good customer, and all I had to pay was $2.37 for shipping. I noted that they charged my credit card for the tuner a few days later, then after a week, I had not received it. We are now at week 2 and...

Read full review of GuitarZoom and 13 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

GuitarZoom contacts

Website

guitarzoom.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with GuitarZoom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GuitarZoom Customer Service. Initial GuitarZoom complaints should be directed to their team directly. You can find contact details for GuitarZoom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about GuitarZoom. Discuss the issues you have had with GuitarZoom and work with their customer service team to find a resolution.