It sounds like you are troubled with the training procedures involved with the company. I represent American Laser Centers and we apologize for the delayed response to your post. As you may already know, American Laser Centers recently changed ownership. We have a newly expanded team focusing on customer service.
It sounds like you were not satisfied with your American Laser Centers experience. We would like to ask you to please contact our customer service line at (877) 252-2010 to voice your concern. We greatly appreciate your feedback on any area that needs improvement, including how our staff communicates our training program and experience.
American Laser Centers has performed more than two million treatments since the company’s founding in 2002. We are currently performing for than 50,000 treatments per month. Based on this deep experience, we have the lowest rate of incidents and injuries in the industry. Physicians not affiliated with American Laser Centers report an incident and injury rate of 4% of those treated. American Laser Centers’ rate is much lower – less than 0.05%.
Our business is heavily based on word of mouth and with your feedback, we will continue to improve our customer service and client results. We hope all of your future experiences with American Laser Centers are positive and look forward to speaking with you.