After I realized that I was getting ripped off I decided to ask for a refund before my first treatment. They said that the manager was going to call me to get my credit card information. She never called me. I left 6 messages before I decided to call the corporate office. I called the corporate office and couldn't get through. Their hold times are 30 minutes!!! I kept getting the voicemail for the corporate manager and she never called me back. I left 4 messages and finally had to threaten to call the CEO when they finally connect me to her. It has been 8 weeks and I haven't recieved my refund yet.