American Home Shield — air conditioning contractor has unethical behavior
On friday. August 3, 2018 I contacted ahs regarding my air conditioning system going out and they sent out csc calibrated service company on 8/7/2018 and tom came out and told me that I needed a new compressor and that my out of pocket for coolant was $800. He has the part ordered and when I called kathy (the scheduler who is clearly not fit to be in contact with clients) told me that I needed to pay $800 once the compressor is picked up from the warehouse and the tech is in route to me. She told me that ahs ordered the wrong compressor and it could potentially take 8-10 business days to get a new one. I asked her for an invoice of the break down of charges before I would provide upfront payment. She said she could not explain the fees but would get tom to call me and explain the fees. Tom called me back and he was very rude and abrupt telling me if I didnt have the money then maybe I just wanted to 'be hot'. I advised him that this was an expedite and that I had an elderly parent and infant child in the house and yes I had the money but I wanted to know what I was paying for and to have an invoice of the charges before I provided him my bank information. He told me that if I needed an invoice he would cancel my tech in route because an invoice would take a few days. He told me that if I did not pay in 5 minutes then he was re routing his tech. He hung up the phone in my face.See the Top 10 Worst Complaints in Houston, AK I spoke with him respectfully and he was fast talking me, making rude comments, and being very unprofessional. When I called kathy back to let her know I still needed the invoice after providing her with 2 email address, and that tom was rude... She stated that she did not think he was rude at all and then she hung up in my face!!! "unbelievable and unimaginable!!"
I called ahs back and asked them to send another contractor out for a 2nd opinion because I did not trust the integrity of tom or his professionalism, they sent out another company royal flush and paul was very knowledgeable and professional and honest. He estimated my out of pocket cost to be $300 - $800 and he provided me a tentative invoice.
When I spoke with ahs they advised me that I would have to go with tom since the 2nd opinion had the same diagnostic of the problem even after offering to pay both service fees to both companies for coming out to my home.
I feel that is is totally unacceptable to send contractors out that is unprofessional and disrupts a household in rudeness and make your clients pay for their services without any additional option to use the 2nd contractor. I have been on hold for hours, promised to be called back by 2 supervisors without any follow-up. I have now contacted the corporate headquarters and requesting for someone to call me who simply cares about the customers and their well-being... Hence the name "american home shield" that signifies the protection of a home in its entirety.
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