Cancelled American Greetings Nov. 2013, service was active until Dec.2014. Now, 6months later I just found new charge on my credit card, and I'm outraged. Never ordered the service again, yet they had the nerve to re-new it on their own. ($15.99) To check them out, I decided to try to log-in to old account. I was able to log in with old user name and password, which means, that after I cancelled the account they have never deleted the account. Under my personal info the credit card info was missing, however going into purchase records it shows the credit cards I've used in the past and attached to the latest charge the notation is: "PASSTHRU"...??? Hmmmm...
I couldn't reach any customer service representative due to after hours, but I'm going after them tomorrow. Though I'm still in the process of removing this charge from my credit card, I guess the lesson I've learned is, that once you close any account of this type (paying for some kind of service monthly, or annually), I have to go back to make sure the account is closed for good. If these companies would do this (completely close account), then later (when they charge the customer illegally), they should notify the customer again to set up account with user name and password. Of course they don't want to do this, because then all of their illegally charged customers would know what's going on, and their phones would ring off the hook. Definitely an illegal practice. I'm so beat up with negative experiences with many companies that I decided to fight them all. Getting the money back is not enough though, they all must be reported. Eventually someone comes along mad enough that a class-action lawsuit surfaces.