Ambit Energy / Customer Service
After switching service providers from TXU to Ambit Energy, I was shocked with the LACK of customer service I received from Ambit. This company is quick to answer phone calls related to new service accounts, but when it comes to answering other calls Ambit has continued to frustrate me. I have repeatedly called over and over, but have yet to get someone on the phone. Average waiting times are 30 minutes!!! Ridiculous, think twice before you decide to switch to Ambit...
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