SUBMIT A COMPLAINT

Altech Netstarunable to register for online app because tracker is "old"

To Whom It May Concern,

I requested assistance in registering for the cellphone app from Altech Netstar as the app would not accept my account number.

When requesting help from the client centre, I was informed "Your tracking unit is basic unit and old in order for to register you will need to upgrade the unit. for upgrade kindly contact retentions department ".

1. I pay my contract monthly - it is unacceptable that only some trackers can be registered on the app.
2. The message received is appalling. When dealing with consumers/customers, one is as professional as possible and I barely understand what the writer is trying to say.
3. I asked for assistance in registering on the app, yet Mr David Maluleke sent me an account fitment certificate. Therefor not assisting with the requirement.

Kind regards,
Nicolene

Ni
Jan 19, 2017

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