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Alliant Energy / electric

1 PO Box 3062Cedar Rapids, IA, United States

My elderly mother hadn't received her electric bill a week before it was due so we called Alliant Energy. Someone gave the rep at Alliant Energy the wrong address (my moms), so Alliant Energy disconnected her and hooked this other person up ( a month ago). While talking to rep, she stated problem was fixed and my mother would get a bill in February for January AND February! How is a person on a fixed income supossed to afford 2 bills at once? Rep said they won't change a late fee. I don't see where this is fair!

Re
Jan 14, 2016

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