Alibaba Group Holding / protect alibaba.com's dispute team vendor
Alibaba.com Member ID:
Changzhou Bisek Cycle Co., Ltd. on 01.09.2017. Order No. I ordered an electric bicycle with [protected]. I disagreed because the delivery of the product was delayed, but I removed the dispute on the seller's request. product delivery was delayed. TNT cargo company tracking no: GD321857812WW. However, the product was sent without batteries. He would send the bicycle battery at a convenient time. the product remained in the liquidation process at customs. because very heavy taxes came out, I refused to pay the customs costs of the product and the excess customs taxes. so I filed two disputes with Alibaba.com, but both disputes were decided in favor of the seller.
During the order creation process, the customs issues were negotiated with the seller while negotiations were in progress. We have stated in the bargaining process that we do not want customs business at the beginning and we do not want customs charges; however, we have agreed to undertake low customs charges on the claim that the seller will incur very low costs. If there was a really low cost, I would pay immediately, it was my responsibility. but the seller is not sensitive to customs costs, customs limits; the delivered product's package weight exceeded the limit of 30 kg (sent 31 kg). Normally Aluminum alloy bicycle packed weight is 29 kg with accessories. It is also expected to be slightly lighter because it is sent without battery (up to 24 kg). So contrary to the provisions in the contract, the product is not aluminum alloy. The main factor that increases customs costs is the limit of 30 kg. The second important error of the vendor is that it sent two unsuitable invoices; which led to an increase in costs (the customs tax base increased by 500 euros [$ 595]). it is calculated on the basis of 595 + 150 = 745 dollars + warehouse fee etc., which is normally calculated on 400 dollars bill + shipping charge + warehouse etc. so the cost increase is around 30%. the last $ 1084 advance requested.). The third major error of the dealer is that he does not prepare for customs; no invoice has been submitted with the product and the technical specifications document has not been issued and the tax charges and the storage fee have increased due to delay. If the limit of 30 kg was not exceeded, it would be only 72 dollars customs payment. Does the supplier have no responsibility to comply with the bargaining process? . Moreover, the vendor has not yet sent a $ 435 battery. So the electric bike was sent without batteries. Despite all this, the dispute team decided to favor the seller.
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