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Airtel / Prepaid Mobile / excess billing

1 United States Review updated:

We had a prepaid Airtel Mobile (No. [protected]). Sometime back, we started getting messages "Thank you for using Airtel services". We ignored these messages initially not knowing why these messages were sent to us by Airtel.

One day, my daughter noticed that there was a deduction of ~ Rs.30 from our a/c balance. This was just a coincidence as she had checked balance in our a/c previous day. At that moment, I complained to Airtel and I was told that the deduction was on a/c of "subscription for download from Yahoo.com". We had not subscribed to this. Then I contacted Nodal Officer of Airtel who promised to revert back within 1-2 hours. We didn't receive any response that day. Next day when I checked, the excuse given was that she did not respond that day as their system was not working. In the meantime, we got another similar message "Thanks ..." and this time deduction was Rs.100. On checking with Airtel, I "learnt" that we had subscribed this time to Hungama.com. Again a big surprise for us.

Not satisfied with the response from Nodal Officer, I took up this matter with Appellate Officer. Again same story was repeated (I believe now that Airtel system is down most of the time).

I had sent this complaint through email (with many reminders) and also followed up on phone. But no response was received even from Airtel Appelate Officer (who is supposed to be the higher authority for looking into and resolving customer grievances)

After returning from my tour, I again followed up with Airtel and now I received credit of about Rs.100 (out of Rs.160 deducted - This does not include any deductions before my daughter noticed this problem) after listening to same excuse one more time. When I asked this Appellate Officer why Airtel did not respond earlier (for more than 1 month), I was told that the Appellate Officer whom had contacted earlier has left the company (Note : Email ID of Appellate Officer is not in the name of any individual).

The result is :

I have decided to discontinue using Airtel Mobile no. [protected]. I don't want to recharge it again and whatever balance is there as of today, I am sure that will eventually become ZERO soon even if I don't make any calls from this phone.

The above clearly shows that Mobile operators are charging consumers for the services they have not used. This way mobile operators may be making huge profits but at the cost of consumer.

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Comments

Vi
  30th of Sep, 2008
Agree Disagree -1 Votes

i wanted nodal officer no. of maharashtra circle to complain

Sh
  24th of Jul, 2009
Agree Disagree -1 Votes

Dear sir/mam',

Still I have not received any clarification from your end .

I have made payment against mobile no. 9890338640 of Rs. 2116/-(A/c 112-101845705)
Receipt no.- c834447
Date :- 11/07/2009
Payament made Place -Nagpur
Collection person's name - Sandeep
Mobile no. 9850599962
Collection airtel representative name -Ritesh (9890548287)

You are asking about the payment of mobile no. 9890339496, but sir/mam' bill was not generated that time and I was not informed nor any bill send to me . That is not a big amount for which my no. was deactivated . Actually if bill generated I was surely made the payment b'coz a single payment was pending at my end against mobile no. 9890339496 . Then what is the reason behind deactivation of my no.

When I visited your airtel outlet they are saying your mobile no. is not showing in our system, we are unable to help you .

cc:- sir I need your help to solve the matter .


regds. ...
shantanu

Mu
  19th of Jun, 2010
Agree Disagree -1 Votes

Dear Nodal Officer,
Today 30 rupees cut without activation any services given by airtel.
Airtel team can u returne my 30 rupees without any late.
Otherside can u give me ur number and mail id for bihar circle nodal officer.
I am very much surprise this happing because i am very much confidane about airtel k that service make me proud in india but today i m very sad for that reason.
Regards,
Mukesh Kumar
Admin-WTTIL
Patna
08084344306, 09234670002

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