Airtel Broadband / deficiency of service, fraudulent advertising, unethical sales and unresponsive customer service
Airtel Broadband Service is a joke going on for too long.
I opted for their 2 Mbps connection and have never seen it deliver.
I have been getting between 7 Kbps and 30 Kbps - mostly the former download speed since the time I have been with their service, which is now about 6 months now. I have been complaining about this deficiency and only recently some local tech ppl were sent over and they confirmed verbally that the problem is not in the last mile or repeater but rather in their NOC which is in Delhi and I'm at Calcutta.
Even after this the service never improved. On top of that they out of the blue start sending inflated bills. The customer support is an eyewash to waste customer's time. None of the problems I ever reported were resolved till date. Their service goes offline at least 3 times in a week. No one knows of the SLA that is supposed to have been given the customer at the time of sign-up.
Airtel discourages customers from checking their online usage by making them again physically go to their customer support center after sign-up and again submit photo ID, and a written applkication to provide usage checking user/pass details. Of course this is so they can overbill you. This shouldn't be the case as they already have the photo ID etc with the broadband connection application - but they do this drama over again so ppl will not be bothered with this extra effort of re-registration again - which is what I had done and only after the inflated bills did I re-register again.
I have been regularly paying their bills but for the last 2 months which has hugely inflated billing. Even then I paid the normal bill amount except the inflated amount.
So to summarize:
#. Airtel converted me from my previous ISP, BSNL by fraudulently selling me the 2 Mbps connection (which actually doesn't come anywhere near that specification) and therefore CHEATED me.
#. Deficiency of Service to deliver 2 Mbps even after repeated complaints throughout the last 6 months.
#. Fraudulent overbilling
#. Actively by-passing customer right to know (internet usage stats) by systematically thwarting access to this info by means of duplicate, redundant and forced re-registration and that too by adamantly forcing ppl to visit physical customer support center and providing no means of doing so online. Clearly a malpractice and a violation of customer rights as per TRAI.
Everybody who feels this is also the case with the service of Airtel Broadband, plz reply here and I'm planning on a joint public interest litigation to the consumer court. Some companies think they can get away with anything - unless of course their bubble gets busted.
Thanks and cheers.
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