Aircel Cellular Limited — poor customer service
Hello, this is Uday from Chennai. I am not sure how much this complaint gonna help me. But i want to throw some light on the customer service of a leading cellular company (Aircel) in this so called developing country.
I am using a sim card for past 8 years from Aircel. I recently bought a new phone where i need to replace my old sim to Nano sim. I approached the customer care office in Tambaram, Chennai regarding my concern. They asked me to take a token and wait in the queue. I was waiting from 6.45pm to 8.45pm and there is no response. Everyone in the store is annoyed because of this. Few CSR's left the table and they went inside a room and chit-chatting which we could hear from outside. After losing me temper, i went to the person and informed about my situation that i was waiting for past 2 hours without any care. Later they called all the person who need the sim replacement, may be 10 - 15 people came and stood near him. He gave a form and asked to fill it. Everybody submitted the form and out of that 6-7 got approved and they were given a free sim after charging 102 Rupees. But there were still 10 people who were left without any attention. When i approached them again, they said that the sim is not in my name. I was telling them that i was using this for past 8 years and still they are not convinced. They said that the connection is in the name of Boopalan whom i have never heard about.
If i am trying to change the blocked sim, there is point in asking the details for a new sim. But i have the connection active with me for past 8 years and they are not ready to provide me a nano sim. Later i asked them about my solution on this. Then i came to know that they are trying to canvas and brainwash all these kinds of issues to migrate the connection to a Postpaid. He was asking me for 4-5 times to change it to the postpaid which i never accepted. I asked for alternate solution but he said that i don't have any other option that to go for a postpaid connection. I got pissed off literally at 9pm. This is really pathetic.
Later i came to know from my friend that i still can get a new sim by providing last 3 transactions and sim validity. But still i didn't get my new sim. My phone is still left unused. Since i had a quarrel in that store, they are not providing me any solution even after going again and again. Just because of their ego they want me to take a postpaid connection. They are in the intention that they cannot be done anything though i have an other plan here.
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