Airasia — company’s policy
The worst air company in my experience. No customer support - the telephone number in the website doesn't works, the chat after an hour to wait it send you to operate online.
The website to book online has been made easy to make errors, so that if you need to change something they ask you to pay another 150% of the ticket you have. No other way is possible they said. It's true what just said from a customer. It's better to buy another ticket. But from another airline company. Never again with Air Asia.
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