Air Asia / frustration: the airasia booking legacy
"Buzz, buzz buzz... blah blah blah... but don't worry, all our systems working". So says Air Asia's website when they're swamped. Understandably, site traffic is increased during sale promotions, but after years in a business that capitalizes on DIY bookings, shouldn't the website be able to cope by now?
I have been booted out of the booking pages uncountable times now after spending hours trying to get flights on more than one occassion. As a member, I'm not even able to log in! The only times I seem to have no problems making a booking is when I'm buying FULL PRICE. I for one don't think all systems are working at Air Asia.
(A recent experience attached. Even when I click 'Continue' as I know from previously accessing the page on Step 3 that the default flight is the one I'm after, I get booted to the damn bee AGAIN, and have to try start from scratch AGAIN.)
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