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Air Asia / stolen items/terrible customer service

1 Singapore Review updated:

Items were stolen from my bag while it was checked with the airline.
All efforts to inform air asia of the theft proved useless; I was repeatedly put on hold, disconnected, given incorrect information, etc. Over the phone. Every time that I requested to speak to a manager (Over the phone and in person at the airport) they were conveniently out of the office.in all, I spent 9 hours of my time trying to report the theft - and I still haven't gotten through! - very frustrating. They don't even care; it is clear that their policies are intended to actively deter customers from filing complaints or helping them with their problems. They don't care about their customers, and they don't care that they are employing thieves.

Do not fly air asia - there are plenty of other budget carriers out there. Terrible, terrible company.

Pt
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Comments

Ai
  1st of Nov, 2008
Agree Disagree 0 Votes

to air asia,

please..please..please..please..please..please...and...please...
update your customer services...
i already call air asia to book my ticket from last night and untill now, i can't reach...
what wrong with your staff?
is it too busy untill can't pick up phone?
i feel really disappointed with your services.
i can't book my ticket with my credit card through online..
then, i call air asia to book my ticket but nobody answer..
how comes?
is it the best services for me as your user from 2 years ago?
please...
upgrade your services before we move to others company...

Bs
  19th of Dec, 2008
Agree Disagree 0 Votes

I totally agreed on what they said, Airasia provide terible customer services.Noboby answer the phone, why don't apply hunting line ? Such of big company? World best airflight, I don't think so!

(Five emails sender)

Ck
  6th of Sep, 2013
Agree Disagree 0 Votes

air asia services really terrible, things was stolen at air asia plane, tell the staff, but they said many reason, busy, so at the end, helpless.they said it was your responsible to take care your belonging.hey, how i know air asia got thieves, this really unresponsible word, services.after many hour of non sense talk, they said you can complaint at our website.then a period of time, air asia just let it over without giving a word of sorry, a responsible explaination.AIR ASIA AIRLINE REALLY A BAD AND TERRIBLE AIRLINE AND ALSO A THIEF AIRLINE.

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