Agoda Company / wrong hotel name/ details given

United Kingdom

I arrived at the Mercure hotel in Manchester, as per my confirmation email instructions, only to discover that my booking had been moved to a different hotel without my knowledge! I was split from my party and forced to stay alone in a different hotel as the Mercure hotel was now fully booked. The hotel which AGODA had actually booked me into was a budget hotel which I would never have chosen to stay in.

Oct 17, 2017

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