Agoda Company Pte. Ltd / worst motel deals

6 battery road #18-04, singapore, Singapore
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We booked into golden shores motels in gold coast on 12 - 14/12. We were given a room with white noise of more than 70deci. Mind u a normal decibel of an air con shld b 20 to 30 max. Can u imagine we r expected to sleep in the motel for 2 nights with such sound. We didn't stay but to move to other motel as there was no more rooms. We seek agoda to help us to refund the motels we booked through them but they ding dong us to n fro w motel boss - harry. Of course the boss denied as he was not there n uncontactable n his admin said she was just an employee n cannot do anything. We only ask for basic - air con ok, bed ok n toilet clean. That's all. (in fact we stayed in some motels booked thru agoda, there r bed bugs n air con broke dw at night but we managed to settle w the motel boss in cairns to refund. We didnt trouble agoda but do u know how much we had to go thru after 11pm leaving behind our 2 stranded kids in a warm n stuffy room. Trying to check in 7 to 8 motels but no motels to check in as after 4 pm they r all closed. We got to pay more n settle in hotel). What I m trying to say. We r not un the case in golden shores motel. We r bullied n needed help ifnot we will not trouble agoda! That's why every year booking, we book agoda. This is a disappointment. If this case is not treated fairly. I will stop using agoda n inform n spread to others all the inconvenience we had to go thru n we rather book ourselves n pay more n we hold the $ n not to b bullied by foreigners.

Dec 14, 2015

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