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Aeropostale / tripple charging

Online, United States Review updated:
1
I was shopping online for my son through the Aeropostale web site. When I check out, the system flipped and only showed 1 of the 3 items as being available. To make a realllly long story short, I ended up not only being charged for all 3 items but also the 1 item 2 additional times. I put the charge on my debit card. I could not stop anything from happening. I ended up being charged overdraft fees, over the limit fees, overdraft protection charge..all because of their charges. When I contacted Aeropostale, Pam a customer service (manager), attempted to call my bank while I was on the phone to get this corrected. All she got was my ODP $10.00 fee changed and proceeded to tell me that will be all they will be doing for me. I am now being charged an additional $29.00 which I had to get corrected myself and a 19.99% fee on my credit card for it being considered a "cash advance" since this is where my ODP is linked to. I have attempted to call back to Pam...with her direct Voice Mail #...but guess what?? NO return calls. This should have been handled alot differently. Guess my next step is the BBB!!
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Ge
  16th of Jan, 2010
Agree Disagree -1 Votes
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...

here is my letter to them:

This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at 1-877-289-2376.

i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.

Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!

Geinier

so do not buy from these people and pass the word...

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Aeropostale Logo Aeropostale
Customer Service
Overall Satisfaction Rating

84 Reviews
100 Manhattan Town Ctr # 250
Manhattan
KS
United States - 66502-8500
+1 877 289 2376
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