SUBMIT A COMPLAINT / impossible delays in getting information for a first air flight through aeroplan

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It takes "up to 48 hours" for aeroplan to get a response from first air when trying to book a flight to iqaluit. So, if the first attempt fails, it is another two days before the second attempt results are known. First air won't tell me when there are spaces for aeroplan bookings at all. So, as my dates have some flexibility, each combination of departure and return dates results in a two day wait. It should take seconds for aeroplan to be able to find out what days there are aeroplan spaces on a flight partner's flights - unless the queries are sent by Canada post. Six days later, still no response.

Nov 25, 2017

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