PAYMENT TAKEN OUT OF BANK OUT WITHOUT PERMISSION
TOOK MONEY OUT OF OUR CHECKING ACCOUNT FOR A PRODUCT THAT WE DID NOT ORDER. WHEN THE MONEY WAS TAKEN OUT, THE ACCOUNT WENT INTO OVERDRAWN TWICE AT $35.00 A PIECE. THE PRODUCT WAS SENT BACK UNOPENED AND WE HAVEN'T RECEIVED A REFUND AND THIS WAS LAST AUGUST 2008. ADVANCED BRIGHT STILL OWES US A FULL REFUND. I HAVE BEEN TRYING TO CONTACT THAT COMPANY SINCE THEN TO KNOW AVAIL, UNTIL NOW. THE AMOUNT WAS $88.97 PLUS OVERDRAFT FEES OF $70.00.
IT IS NOW, APRIL 21, 2009 AND WE STILL HAVEN'T RECEIVED OUT MONEY BACK YET!
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card charge
Hello, As most of the complaints, I, too, have been scammed by this company. I requested their so called "free trial" offer and when It arrived I couldn't believe I had even paid for the postage for this trash! I returned it and almost immediately I received my credit card statement with a charge of $88.97! I have absolutely nothing to show for this charge. They never sent me another junk package, that I am grateful for, but why must I pay for a bogus product? Thank you
Charged me without permission
I ordered the 14 day free trial tooth whitening kit. I called the customer support line two days after I made the order to cancel, so that I would not receive any further shipments. About three weeks later, I got a call from my bank saying that I was negative. I found out that Advanced Bright took out $88.97 which caused my bank to charge me $76.00 in non-sufficient funds.I called Advanced Bright, and he said that I never called to cancel. A couple of days later, I got the merchandise in the mail. On their website it says that if you want to return the product, you can, for a full refund within 15 days from the date it was sent, only you need a RMA# (return merchandise authorization #). I have sent them 11 emails asking for a RMA, and all I have gotten back is one email saying that they will let me keep the product and they will refund me $34.99. Also on their website, it says that they answer their emails within 24 hours. Well, since they haven't answered me, the 15 day grace period has past. But I don't see that as my fault. I know that they are not answering me on purpose so that they don't have to refund me my money. Since they already scammed me in the first place by saying that I didn't cancel. I keep calling the customer support line, but all the guy tells me is to email them again! A lot of help he is! They don't have anyone that you can talk to on the phone... if you have a problem, you have to email them!
I bought a whiting trial package from AdvancedBright.com. They sent me a second package before I even had the chance to use the trial package. I got upset and call them and told them I would return the package. I did return the package but I did not get my refund. That was in July. I emailed them several times and I also returned the trial package and still they have not given me back a dime of the $88 plus they charged my account. That is the situation. I want my money back. I know they got them back because I took it to the post office and I know the post man did not take them. These people are crooked and should be treated as such. What can I do? They told me in an email, inorder to get my money back I must have the tracking. I thought they would have the tracking. I have never heard of that before and I have returned things all the time.
Delores Henriques
I found this 'free trial' of a tooth whitening system online. It says 'free trial, just pay shipping and handling' on 3 different pages...no mention of other charges. I used my debit card to pay shipping and handling, which seemed like a decent price for what I thought I was getting. A month later this website charged me $87.95 for the same damn thing... an envelope of trial size samples and stuff. Stuff you can get at Walmart for $10 or less. Again the next month. I didn't even know I had been charged until I got my bank statement. I called the phone number for this company, which was listed on my bank statement and was told 1-that I had signed up for a monthly shipment from this place for $87.97/mo. 2-the website 'clearly states' what I was signing up for, and that I must cancel within 14 days. 3-they have no billing department, no manager to talk to, no refunds, but they did cancel my membership. So I went to this website, and after some real searching, I found a little box with a checkmark in it, that said 'I agree to the terms and conditions.' So I clicked on the terms and conditions, and lo and behold, there it all was-but it was so hidden. Like I said, I really had to search this website to find it. But this website is plastered with the words 'Free trial! Free 14 day supply! Just pay shipping and handling!' I have since found complaints on other sites about Advanced White, and now I feel the need to warn others. I filed a police report and am in the process with my bank of trying to get my money back, but I probably won't- after all, I agreed to their 'terms and conditions'. So watch out for this scam-it is far from 'free'!
On jan. 2009 I raul alvidrez returned 2 orders that was sent to me un opened or unused of product i was charged to my credit card and ever since I have not herd or recived a refund ever since, so know I would likke To request a refund for those 2 orders.thank you.
charged me for a unsatisfactory product and refused to credit my charge account after I cancelled the order and my offer to return their product
after responding to a free sample, I was charged $88.97 for a prebuy into a monthly club. i never authorized that charge, nor have i gotten the product. when i contacted the company (only available thru an email site) i was told i am too late - they have a 14 day return for refund policy. i can't return anything and i can't get my money back. that's wrong and fraudulant and i will fight for my money back !
cancelled before trial ended was told i wouldn't be charged and i was.
Somewhat similar situation here. I find it intersting that in most cases they are only offering a refund of $34.99. In my case, I even returned the packagages UNOPENED, veriffied by a Notary, and they still do not want to refund the entire amount minus shipping. I did file a complaint with the LA-BBB, they repeated their policy, I repeated my complains, and they never responded so BBB closed the case.
I have no issue with the quality of the product. What I do have issue with is the billing of the product. I was told that this was a free product save only the cost of shipping and handling. I kept receiving product, but there was no bill enclosed, and no explanation as to what continued costs would be. There was only instructions on how to use the product in each envelope. Then I started getting billed $88.97 each month. I tried to call you but had not a complete number for you on my credit card bill. I filed a complaint with the Visa Card company and they sent me a letter back saying I need to contact you to stop the charges. I think that $88.97 may be reasonable as a one time charge, but you must tell the buyer up front the cost, and for what amount of product. I sent a package back that I felt I didn't want to be charged $88.97 for. My Cell phone # is [protected] ask for Peter Mann
Add me to the list of Advanced Bright sticking it to me! I ordered the free trial offer and before I could use it I got another package from them and they charged my credit card without my permission. I sent the second package back right away and called them to make sure I would get a credit and the guy I talked to told me to go to their web site to get the credit. Why should I have to do that? I called their number! What a rip off! I still haven't received the credit!
I too was ripped off by these frauds. If someone finds a way to recoup their losses, please post on this site or one of the many others that are listed about these frauds.
Overview of ADVANCED BRIGHT TOOTH WHITENER complaint handling
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ADVANCED BRIGHT TOOTH WHITENER contacts
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ADVANCED BRIGHT TOOTH WHITENER phone numbers706-980-0863706-980-0863Click up if you have successfully reached ADVANCED BRIGHT TOOTH WHITENER by calling 706-980-0863 phone number 0 0 users reported that they have successfully reached ADVANCED BRIGHT TOOTH WHITENER by calling 706-980-0863 phone number Click up if you have UNsuccessfully reached ADVANCED BRIGHT TOOTH WHITENER by calling 706-980-0863 phone number 0 0 users reported that they have UNsuccessfully reached ADVANCED BRIGHT TOOTH WHITENER by calling 706-980-0863 phone number
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ADVANCED BRIGHT TOOTH WHITENER headquarters395 Correll Rd, Ringgold, Georgia, 30736, United States
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Trying to stop these people from taking money from my checking account. I do not want to be part of this program any longer.