Advanced Bright / Charged me without permission
I ordered the 14 day free trial tooth whitening kit. I called the customer support line two days after I made the order to cancel, so that I would not receive any further shipments. About three weeks later, I got a call from my bank saying that I was negative. I found out that Advanced Bright took out $88.97 which caused my bank to charge me $76.00 in non-sufficient funds.I called Advanced Bright, and he said that I never called to cancel. A couple of days later, I got the merchandise in the mail. On their website it says that if you want to return the product, you can, for a full refund within 15 days from the date it was sent, only you need a RMA# (return merchandise authorization #). I have sent them 11 emails asking for a RMA, and all I have gotten back is one email saying that they will let me keep the product and they will refund me $34.99. Also on their website, it says that they answer their emails within 24 hours. Well, since they haven't answered me, the 15 day grace period has past. But I don't see that as my fault. I know that they are not answering me on purpose so that they don't have to refund me my money. Since they already scammed me in the first place by saying that I didn't cancel. I keep calling the customer support line, but all the guy tells me is to email them again!!! A lot of help he is!!! They don't have anyone that you can talk to on the phone... if you have a problem, you have to email them!!!