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Acer Aspire 5050-3371 / Customer Service

1 AR, United States Review updated:

On Jan.7, 2008 our laptop began making random sounds, within 10 minutes the screen went blank and the DVD loader shut off. Power remained. On attempted restart, the screen wouldn't stay up past Acer page. Further F2 and F12 attempts revieled less and less time to solve issue. Asked 30 yr. experienced programmer to look it over. Jan 31, 2008 - laptop has main board and harddrive burnout. It's still under warranty for 7 days. Call Acer. They give service number and packing instructions. Which inlude, DO NOT SEND BATTERY. Sent Feb.1, 2008.
Wrapped in three layers bubble wrap and taped closed then placed in box, also tapped closed. Sent Fed - Ex. Feb. 11, 2008 computer arrives home. Hook - Up determines problems still exist. Same problems plus. Call Acer who, before we begin to discuss issue inform us that our warranty is up. Tec reads log from service # and tells us that Acer says harddrive was not in the computer when it arrived. Main Board replaced with referbished board. Will e-mail Service Dept. Temple, TX. Should hear something next day. Feb.12, 2008. Call Acer and are passed between two people who insist harddrive did not arrive. New hard drive and recovery and system disks purchased and paid for plus overnight and insured. Arrives Feb.13, 2008.Contents opened and verified. Set aside till Saturday, Feb 16th,2008. Opened bottom of laptop to insert harddrive and discover missing bracket and screw as well. Carefully insert harddrive and turn over to insert disks. Attempt to follow instructions only same problems still exists. Cannot load disks. Hooked up separate moniter and same issue occured. Called # for second extended warranty through Wal-Mart. They said they would send packaging and instructions to us and we should send everything to them. This will go out tomorrow Feb.23,2008. Acer has not only lost our buisness, but that of both my sister- in laws, who have put the word out to their families, ect.... Acer, you lose.

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Comments

Ti
  3rd of Jun, 2008
Agree Disagree 0 Votes

Same thing happened to my laptop. Mine did it after having it for a few months. They did fix it but I still had to pay $20 in shipping.
I won't buy one again either.

Ae
  23rd of Jan, 2009
Agree Disagree 0 Votes

I bought an Acer in the summer of '07 (aspire 5050 series). After a few days I began to notice that I had to giggle the cord to get it to charge properly. I thought there might be a short in the cord, so when I had the time I took it to a near by computer store to have them check it out. The problem wasn't the cord, it was the adapter (where the cord plugs in) and the cord had actually been partially burnt and melted because it had overheated.

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