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Acer Aspire 4937G / Defective replacement unit again

1 Philippines Review updated:

I bought the unit last april 2009 I was so excited but to my demise the brand new unit was teribly defective. It could not recognize or sense the battery, so I have to always plug it to an electical socket. After several complaints, it was replced, but again it is defective. And sad thing is I feel they replaced me with a returned unit that they just fixed.
a) the serial number of the unit does not match the serial number on the box.
b) they put a generic Sanyo battery on it not the original battery with the Acer logo embeded on it.
c) It already has a different user name on it.
d) the casing is warped!!
e) I have to always use the recovery disk, because it just blacked for no reason at all for the 5th time.
All of this could be verified by a fourth neutral party.
Sad to say I am not the only one experiencing this problem, but I am the one is voicing this.

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  • Ac
      9th of Aug, 2009
    0 Votes

    I have had bad experiences with ACER repair in Texas. I sent my
    AcerAspire One to them to repair the keyboard. When it came back the keyboard did not work and and now the SPEAKERS don't work! I called them on the phone, and they want $199.00 to repair the computer. ACER S A BAD CHOICE MY FRIEND!

  • Ac
      9th of Aug, 2009
    0 Votes

    Acer Service is very poor. They will find any excuse to charge you for repairs while the unit is still under warranty. POOR CUSTOMER SERVICE!!! AVOID THEM.

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