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1.3 266 Reviews

Ace Hardware Complaints Summary

18 Resolved
238 Unresolved
Our verdict: If considering services from Ace Hardware with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ace Hardware reviews & complaints 266

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12:35 pm EDT

Ace Hardware repair center service

I own a great line trimmer (Craftsman- 2 cycle) that was not running quite right. Having taken some other equipment to a few of the small engine repair places around- with less than great results- I decided to try the Ace repair Center, on South Hill in Spokane. What a mistake! I was told it would be ready in 2-3 weeks, ticket number 927873. That was in late May. OK, I understand I am not the only one with a tool in need of some attention. After 3 weeks I called the store to speak with the folks in the repair center. Finally, after waiting on hold and waiting until the operator came back on the line, then having to call back later, I was able to talk with the repair guy who would be working on my trimmer. He said he hadn't got to it yet but that he would call me back later that day with an estimate. He didn't. after 5 days I called back and learned that he only worked 2 days a week and was the only one that worked on 2-cycle engines. I was told when he would be back in and called back. Not there. So I spoke another repair person in the repair center. He said he would try a couple things(spark plug. new gas, check the air filter) but that he could not work on the carburetor. Well, that was where the issue was, I believed, but any port in a storm I asked that he do those things. I felt that since the other person had more important things to do than fix my trimmer at least I would be able to eliminate some areas in the trimmer as potential trouble spots. I got the trimmer back, after over a month in the shop, and it might start, but will not run. The guy only charged me $26, but my trimmer still doesn't work.
Perhaps if I had known that the only person that worked on 2-cycle engines only worked 2 days a week, and was backed up, I might have just taken the tool somewhere else. But I shop at Ace and was hoping they would do me right. I was in error. I am very disappointed at the manner of operation and will never again take any of my equipment to Ace for repair.

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10:48 am EDT

Ace Hardware employees

Several videos were posted on Snapchat of some employees catching a mouse and killing it. They put it in an Ace bag and closed it and started shaking it really hard in some of the videos. In another video, they start throwing it at the ground hard more than once. In the next and last one of them messing with it, the girl is holding the bag and the male kicks it. They are in the store right by the customer service desk in their uniforms and everything. These people better get fired for posting videos of torturing an animal at their job. The guys name that recorded the videos is Ethan Knight.

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Dek13306
, US
Mar 22, 2018 3:02 am EDT

And the girls name is Salynn Edson

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Dek13306
, US
Mar 22, 2018 3:01 am EDT

The girls that were in the video need to be fired not just the guy who recorded it! They actually committed the animal cruelty

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8:23 pm EDT

Ace Hardware complaint about cashier and store manager

I was in ace hardware in west babylon, new york. I asked the cashier to page someone to help me. I waited over a half an hour in the department and no one came to help me at all. I had to find it myself. Then upon checking out the manager came upfront to ask the cashier for a banded. She gave him the banded and in front of me and other customers he said I want tape not that [censor]. Is that how a manager talks in front of customers? The store was dirty and a mess with no help at all. The manager shouldn't be employed there and the cashier was extremely rude. I will never go back to that store again. Instead I will be going to home depot! Very disgusted!

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12:46 pm EDT

Ace Hardware ordering online and having your order shipped to a ace hardware for pick-up

I ordered an item (item: 64048, description: seal ring 4&6qt w/plug
Quantity: 1 @ $11.99, order#: [protected]) at the ace hardware website on june 26. on june 28 [protected]@acehardware.com sent me an email which stated that my item was ready for pick-up at the 9th avenue ace hardware. I went to the 9th avenue ace hardware at 1030 e 9th ave. denver, co 80218 to pick up the item on june 29. I was told that I would need to wait until june 30 for the item, since the shipment wasn't unpacked yet. I asked why I was sent an email which stated that I am able to pick it up on june 28. the store manager told me that corporate sends out those emails, not the store. as a customer, this was irrelevant. the manager was not friendly or helpful. I told the manager that I need it now or I want my money back. I waited about 25 minutes for him to find it, but he came back and said that he can't find it, and that it wasn't in the bin that the ticket said it would be. I called ace's customer service and explained the situation to the agent. she said that the district manager will be looking into this. I asked if the store on alameda and broadway has the item in stock. she didn't know. I still ended up paying full price after going through this bad customer service. begin forwarded message:

From: [protected]@acehardware.com
Subject: ship confirmation for [protected]
Date: june 28, 2017 at 10:34:36 am mdt
To: [protected]@centurylink.net

Ace hardware order has shipped banner
Dear donald howarth,

We are pleased to inform you that the following item (s) from order [protected] have shipped.

Your credit card has been charged for the items (s) that have shipped, plus any applicable sales tax.
Shipping address
Donald howarth
1030 e 9th ave
Denver, co 80218

Your shipment includes these item (s)
Item: 64048
Description: seal ring 4&6qt w/plug
Quantity: 1 @ $11.99
Status: shipped via ship to store

Write a review

View the status of your order at acehardware.com



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10:31 am EDT
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Ace Hardware store policy

I went in to the Ace Hardware store at 3851 E 120th Ave, Thornton, CO 80233 to have an automobile ignition key with a chip duplicated. I ordered a blank key from Amazon. I only wanted the key "cut" and I would program it myself. They said OK. The person waiting on me took my key and called the assistant manager (AM). She started to put the key in the key cutting machine and the AM said to use the other machine because it "works better." She responded by saying she had never used that one and continued to use the one she started with. She cut my car key blank. There was a problem and went to talk to the AM. She came back and said "sorry, the key slipped and was cut wrong and won't work. We can offer you a "house key." I said I didn't want a house key. Just program one of your blanks, they had them there, and give me that one. She had to talk to the AM. The AM comes over and says he is not authorized to do that, but he can cut me a house key. I said that's ridiculous. I said that is not acceptable, just cut me one of your keys. The AM said he needed to call the store mgr to get it authorized. I waited 10-15 minutes, basically standing around the store. The AM came back and said the manager would not authorize him to give me a new car key. Store policy was the reason. I said to the AM in a bit more colorful language than what I am writing here: "So you are telling me that I bring in my blank key to get duplicated, you say sure, and then "screw" it up and wreck my key, and the only thing you tell me is sorry and can't do anything for me." He gave me the managers card and said you can call him. I was stunned, and angry. I left the store and I will not go into that store again. That is a bit unfortunate because it is the closest hardware store to me, and I go to the hardware store multiple times a week almost every week.

I will also repeat this story to as many friends as I can.
"Ace is the place with the helpful hardware man." Really?

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Anita Bawnghit
, US
Jun 13, 2017 10:40 am EDT

tl;dr

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4:50 am EDT

Ace Hardware replacement of damaged product.

I ordered resin chairs online that were delivered to the local store in Oxford CT. 2 out of 3 chairs that I ordered were damaged. I showed the damage to the manager. I was instructed to call customer service and have the chairs replaced. I was told it takes 3 to 5 business days to process the request. To date I have not received the replacement chairs, which they said were in stock.

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8:04 am EDT

Ace Hardware chickens

I go to the ace in Quincy wa first off they all look like [censor] with 13th st tattoos on there necks and just in general people that look like you don't want to deal with I overlook that and the outrageous prices I buy 14 chickens and all the accessories 2 monlayer after 60 bucks in chicken feed from ace no less and I here crowing well turns out 2 of my laying hens are roosters so I call and the manager makes it like it is my fault and says rudely there is nothing he can do great management skills 6 bucks or 2 hens that is all they would have to do to have made me happy nope the guy was rude well I see why they have been robbed twice now lost my service

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4:13 pm EDT

Ace Hardware ace hardware - granite reef / mcdonald scottsdale, az

A few months ago (1/25/17) I bought a garbage disposal from the Scottsdale Ace Hardware (Granite Reef/ McDonald) and asked for a recommendation for a handyman to install it since I didn’t know of anyone. They gave me a card for ‘Joe’s Handyman Service.’ Since I have gotten good customer service from Ace before, I decided to use this ‘handyman.’ He came out to install the disposal and while we were chatting he started to tell me that he’s been homeless and living out of his car, and has moved back and forth from Colorado 3 times, has received ‘help’ from friends while trying to settle in Arizona, etc. I became nervous hearing about all of this to say the least. I tested the disposal while he was there and it seemed to work (however he looked uncomfortable while I was doing this.)

When he left I loaded the dishwasher and started it- to make a long story short water came pouring out of the bottom of the dishwasher onto my hardwood floors. Apparently he had forgotten to remove some plug in the disposal which caused the water to back up and pour out of the dishwasher at a furious pace. I was in the other room when I heard it and scrambled to mop it up but couldn’t get it all fast enough and the water caused damage to my floors. I discovered this man was completely uninsured and unlicensed- he did not return my calls to come up with a plan to repair my floors. I went back to the store the next day to tell them what happened- they immediately knew the name of this person before I told them who it was. Apparently they’ve gotten complaints about him before. I spoke to Jared Redding (store manager) about the situation and he said there was nothing he would do about it, that Ace is not responsible. He said I should have ‘checked him out’ on my own, but I didn’t think I needed to do that since Ace was recommending him and I trust Ace.

I don’t understand why they continued to give out his card if they would not stand behind the recommendation? Jared said they just collect handyman’s cards to give out to customers while not ‘vetting’ them or checking them out in any way. I was shocked to find this out- these people could be felons, drug addicts, etc and we are letting them into our homes. Or at the very least, they could be very unqualified and do damage to people’s homes as was done to mine.

Jared gave me the name of Ron Buchtel who is in Operations - I put in 2 calls to him and never got a call back.

I am very disappointed to say the least, and feel this is very bad business. A complaint is on file at the Better Business Bureau, as a first step.

I feel I should share this story with Google, Yelp and any and all neighborhood, local and national websites as possible.

I think I should be compensated in some way and also think a shift in store policy is in order.

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Update by jglavich
May 18, 2017 4:14 pm EDT

Thank you for reading this complaint.

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4:03 pm EDT
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Ace Hardware a store associate acted completely unprofessional

A employ at my local ace hardware was extremly rude to my girlfriend and clamed the ace didnt have weed eater string for her fathers weed eater . she asked him to carry the weed eater she bought in store instead of getting sting he self proclaimed they didnt have . he refused and didnt want to help her in any way . i want this resolved. Im highly upset about the way she was treated it was completly unprofessional.

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2:03 pm EDT

Ace Hardware unprofessional staff

Hi,
Gusto ko lang ireport kung gaano ka-unprofessional yung ilan sa staff nyo sa Ace SM Baliuag, particularly yung Marie.

May Gay cauple sa unahan namin na naghabillin ng pinamili bago pumasok sa store nyo. Pag kaalis nung couple, nagtawanan sila then started commenting very offensive and discriminatory statements patungkol dun sa couple. And everytime na magsasabi yung marie ng "yuck", tatawa naman yung kasama sa counter. Sumali din yung kahera. Hindi nila napansin na nakatayo ako with my mom sa counter waiting for them to receive yung mga kailangan namin iwanan. After mabigay samin yung number, hindi naman namin kailangan lumayo, dahil yung kailangan namin bilin, halos sa bungad lang naka display, and the entire time na malapit kami sa kanila, hindi namin maiwansan marinig yung mga offensive and discriminatory comments nila dun sa couple. Sana ACE will not take this sitting down. Paki turuan naman ng basics of respect and professionalism yung mga staff nyo. Sana paginulit nung marie and ng kasama nya yung ginawa nya, sana yung susunod na babastusin nila ng ganun birahan sya ng tinda nyong pala or maso sa muka nya para matutu. hindi kasi pwede yung mangiinsulto ka ng tao na ganun tapus hindi nila alam and wala silang kakayahang ipagtanggol ang sarili nila tapus pag nagkabistuhan sorry sorry lang. i really hope makatagpo ng matinding katapat yung mga ganyang klaseng tao.

Concerned Citizen

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9:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ace Hardware cashier/manager?

Hello.
My husband & I were in Ace Hardware in Massapequa, NY on Merrick Road tonight, May 1st, 2017. We were making a purchase when we gave our membership information to the cashier (who appeared to hold some sort of managerial position because she was called over to address the register shutting down, fixed the problem, then took us next) so then my husband proceeded to pull his veterans benefit card out to receive our discount, and show the cashier. She then proceeds to tell us that we can't use both discounts. We were very confused to say the least. I continue to question her about what she means. She goes on to say: "you can't have both discounts, it's how I refer to the Ace Card as a discount card" So I explain that one is a Rewards card which has nothing to do with the military discount or any discount, they are separate entities that do separate things. She then goes on to say: "Well my register is not set up to do both."
Now, we both (all) know that is simply not true! My husband & I shop in Ace hardware all the time.. Literally, all the time. At several locations throughout Long Island. We have never, ever encountered such an issue nor never, ever heard of something so silly! I even questioned the fact that if she removed the rewards card for this purchase, because of the veterans discount, we won't be entitled to the rewards we would normally earn with each purchase, on this purchase. She said: "Yeah, but you got the veterans discount." I said that shouldn't matter. She then said again: "I can't do both, it's not set up to do both."
I think someone needs to address this and this person who has no idea what she is doing. We know this is not a life or death situation, nor is it a big deal, but we do know it is wrong and we were not able to earn our rewards for this purchase because of her not knowing her job. We had to choose between a veterans discount or using our rewards card! Really? Why? Just silly and unnecessary. Just wanted to let you know.

Thank you.
[names removed]

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Resolved

To be fair & clear, we never intended to write and submit an official complaint on Complaints Board. We honestly thought we were emailing Ace directly and addressing this situation via email. (as you can see by the way this "complaint" was written by us. We were on the Ace Hardware website, when we saw a button for "complaints" We clicked on it & it took us here. When you sign up for an account on Complaints Board, you can do it through your google/gmail account, which is what I did, thinking I was "signing IN" to my email account, when I was actually "signing UP." This issue didn't warrant this type of action, so we regret that this happened! We eventually were able to email the store "correctly" and the manager got back to us promptly and apologized . He was very kind & professional. Again, this situation is not a world wide crisis & certainly did not require an official complaint here or anywhere. We just wanted to let some upper management know that this happened so it doesn't happen again, to us or anyone. I completely withdraw this complaint from Complaints Board and the issue has absolutely been "resolved!" Note: This was not Complaint Board's fault. It was MY misunderstanding. They even removed our names (at our request) to protect our identity. (Again, we signed it, thinking we were emailing Ace hardware's upper management.)

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4:20 pm EDT
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Ace Hardware return policy

My first time shopping at an Ace Hardware store and will be my last time. I was not made aware of their return policy. I needed an adjustable wrench. A lady helped me and I said to her it looks too small and I needed something bigger. 12 inches was the biggest one they had. She told me I can buy it and if it's too small then I can return it. I did as she said. It ended up being too small so I took it back to return. The guy that helped me said I cannot return them but can only exchange for other tools only. I said to the guy that I was specifically told I can return it since I was skeptical of the size. He said rules are rules and I can only exchange it for other tools. I told him I don't need other tools at the moment and he said to keep the items and the receipt and when I need other tools then I can come back and exchange it. This is $60 down the drain. Now I am stuck with the items I do not need until I need any other tools and I can go exchange it. I have not seen or heard of a return policy like this before. Not even a store credit or store gift card can be given to me. All Ace Hardware employees should make all their customers aware of their stupid return policy! And employees should not lie to their customers to push them to buy the item and lie that they can return it if it is not the right one.

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12:48 am EDT

Ace Hardware customer service

Ace hardware malaysia

Terrible customer service by staff. I asked him 3 times if they have an item, and said dont have it in their store. I went to look and found a lot! When I came back, hes even the one who was pissed and said theres a thousand items here he cant know everything. I said at least try to help and not confirm 3 times that they dont have it in the store! My goodness! Terrible terrible attitude!

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9:47 pm EDT

Ace Hardware keys

Yes i went todat to my closed to my home, i use to live in berwyn but i move to cicero il and today i decided to make three keys for my home and i did bu when i enter the store at east ave and cermack rd i was not welcome the person who made my keys was very rude how rude he knew i was a spanish puertrican and he look at me as a worthless person i allways gone there and i never was treeted this way i will never go again to this ace harware store again plus i am a home owner and i will go to the home deport or menards because there customer service is great employee at these stores have great customer service i will tell my family to not go to that store i thing thats discrimination oe race, other ace hardware that i been to are very friendly but this store the customer service is terible.

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5:08 pm EDT

Ace Hardware manager was very rude

I was attempting to purchase a Weber gas grill and used my platinum Amex card which would not work with the chop reader. The clerk called the manager and told her and the manager informed me that the card was not good and she would not swipe it because the "bank" would not accept it swiped. She was very rude and even though I was trying to spend $350.00 for the grill. I called Amex and they said there was no problem with my card and the store does have the option to swipe the card. The store is in Rockport, Texas and the clerk was M Gonzales. And the date was today, April 15, 2017. They acted as though they did not want my business. I did buy the grill but not because of anything they did there to make me happy. I will not be going back to this store. The old saying that the customer is always right doesn't go.very far with Ace Hardware. I'm sorry I spent my time and money there.

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7:09 pm EDT
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Ace Hardware verbal abuse by store owner

On a recent visit to this store, I was appealed at the incompetency of the person checking me out. His badge said that he was an assistant manager. He could not weigh the screws I was buying with out help. He did not know thar 3/4 is entered as .75. He could not operate the register to accept my debit card.
A few days later, I was back to the same store. I mentioned my frustrating experience and suggested that the assistant manager be relegated to stocking shelves. I said he was "drummer than a box of rocks". 30 minutes later I received a call from the store owner. She said that the person I was talking about was her handicapped nephew. She said that I was no longer welcome at her store. She did give me a chance to get a word in. I would have told her that I had no way of knowing that her nephew was handicapped. I was just reporting a bad customer service experience.
There are other hardware stores here, so I won't be going back to Ace anytime soon. She had my phone number because I am a rewards member.
I think this is an abuse of my privacy.

Dennis Lane
[protected]@outlook.com

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12:04 pm EDT
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Ace Hardware valspar optimus

Purchase 3 cans one free like pink on March 17 but once I started painting blue paint it too light looked white. Looked up Valspar policy but also called Ace back to see if bring it back for color, lady spoke to said yes, asked if need to take pictures she said no this was March 20. Went back to Ace 1205 Uvalde Rd. 77015, of course person to wasnot there, guy what on the internet. I had read that already before calling, she bring paint back and change the color, that didn't happen after 3.9 miles

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11:25 am EST
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Ace Hardware sequentia 3/4in x 8ft white winyl moulding (m. cp113008) item no. 5033923 | [protected] $4.59

On March 2, 2017 I went into your Sunnyside Washington State store to purchase some moulding amongst other merchandise. After an hour of debating which moulding to purchase I found the best one. The price stated $1.99 so I took it, I didn't think much of it since the bracket visibly contained the same merchandise. As the cashier scanned the moulding it rung up as $4.59, I explained to her that the price where it's located was for $1.99, she walkied for a price check, minutes later another employee came to the register and walkied some one else than looked at me and said "Nope, it's for $4.59". I had to explain myself again, with a sigh he just walked away, I figured he was heading to the area where I retrieved the moulding so I than walked over there slowly since it had only been a week of my stomach surgery. When I arrived the employee was with another employee who was fixing the merchandise where talking and I could clearly see the employee had hurried and zoned the area in which now it was visible that someone had stocked the moulding of my choosing in the wrong location, I looked at the man and explained to him when I grabbed the moulding it was in the spot wit the price of $1.99, and he stated "maybe someone put it in the wrong spot or fell over" I looked at him and said"no, there was clearly many of these in the $1.99 area and someone just fixed it now to the correct spot, that is not my fault and I would like for you to give it to me for $1.99 because that's where it was stocked before you guys just now zoned this little area", he looked at me and said "no, you can have it for $4.59", I asked him I wanted to speak to a manager and he said "I am the Manager", I was frankly appalled, this man did not have a name badge on his vest, his vest was not even zipped up, I must say the sales floor employees looked more professional than him. Knowing now he was a Manager he didn't even acknowledge me when he walked to the register, he could have asked "what can I help you with today", or what can I help resolve for you", didn't even apologize that the moulding was stocked in the wrong place, bad customer service, the manager wasted my time as well as his over a few bucks! A few bucks he argued with a customer instead of saying I'll honor it this time, it was only 1 moulding 1. I took my business to Home Depot and purchased the moulding along with paint, wallpaper, cordless power drill, light fixtures and faucets. What he didn't know is im remodeling my home and it was convenient for me to purchase items at his store than to have someone drive me 30 minutes to Home Depot where I'm greated with great customer service. So many employees in your store that day and after an hour of shopping finally one employee asked if I was doing okay, or if I needed help, she helped me with mixing my paint! The cashiers was very friendly besides that no one else even acknowledged me.

My name isEsmeralda
[protected]

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2:56 pm EST
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Ace Hardware Unprofessional/unethical customer service - carlos gandara

I'm a regular customer at myer's ace. Went in on sunday 3/5 to have two keys made. I waited at the key counter for about ten minutes to wait for the clerk - he was paged by staff twice. I explained to the clerk that a key that was made by them previously did not function properly and was positional. He told me there must be a problem with my lock. I explained to him (Carlos gandara) that the key I brought in today actually works perfectly on the lock and that the copy made was probably not made correctly. Carlos gandara immediately responded by becoming rude and disrespectful. Carlos spoke with a negative tone and was not helpful and did not listen to his customer. Carlos's actions do not reflect the corporate mission and values of ace hardware. I personally worked to stauber's ace in chicago in the 90's. My boss was steve stauber. I remember specifically being trained to listen and be helpful to customers. These are principles that have made ace successful. Employees like carlos gandara do not belong working for a company like ace because he projects an image which is opposite of what this successful corporation believes in. Carlos gandara's behavior was very negative and awkward. As an educated person, I was trying to understand why this man was acting this way. For example, he was telling me that he is poor and lives in a mobile home in canutillo, tx. I did not know why he was telling me these facts... I don't know him and didn't ask him about his personal life. He also told me not to shop at walmart for some reason. Carlos gandara seemed to be acting very weird. Perhaps the man has psychiatric issues. Anyhow, the rest of the staff acted normal and seemed to be helpful. I reported this clerk to the wife of mr. Myer's, dora, on 3/6. Dora said she would follow-up with him.

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2:50 pm EST
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Ace Hardware unprofessional/unethical customer service - carlos gandara

I'm a regular customer at meyer's ace. Went in on sunday 3/5 to have two keys made. I waited at the key counter for about ten minutes to wait for the clerk - he was paged by staff twice. I explained to the clerk that a key that was made by them previously did not function properly and was positional. He told me there must be a problem with my lock. I explained to him (Carlos gandara) that the key I brought in today actually works perfectly on the lock and that the copy made was probably not made correctly. Carlos gandara immediately responded by becoming rude and disrespectful. Carlos spoke with a negative tone and was not helpful and did not listen to his customer. Carlos's actions do not reflect the corporate mission and values of ace hardware. I personally worked to stauber's ace in chicago in the 90's. My boss was steve stauber. I remember specifically being trained to listen and be helpful to customers. These are principles that have made ace successful. Employees like carlos gandara do not belong working for a company like ace because he projects an image which is opposite of what this successful corporation believes in. Carlos gandara's behavior was very negative and awkward. As an educated person, I was trying to understand why this man was acting this way. For example, he was telling me that he is poor and lives in a mobile home in canutillo, tx. I did not know why he was telling me these facts... I don't know him and didn't ask him about his personal life. He also told me not to shop at walmart for some reason. Carlos gandara seemed to be acting very weird. Perhaps the man has psychiatric issues. Anyhow, the rest of the staff acted normal and seemed to be helpful. I reported this clerk to the wife of mr. Meyer's on 3/6. She said she would follow-up with him.

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Ace Hardware Customer Reviews Overview

Ace Hardware is a well-known hardware store chain that has been in business for over 95 years. The company has a strong reputation for providing high-quality products and excellent customer service. Ace Hardware has received numerous positive reviews from customers who have praised the company for its wide selection of products, competitive prices, and knowledgeable staff.

One of the most commonly praised aspects of Ace Hardware is its extensive inventory. Customers appreciate the fact that they can find everything they need for their home improvement projects in one place. The company carries a wide range of products, including tools, hardware, paint, plumbing supplies, and more. Many customers have also noted that Ace Hardware offers a great selection of niche products that are difficult to find elsewhere.

Another positive aspect of Ace Hardware is its competitive pricing. Customers have noted that the company's prices are often lower than those of its competitors, making it an affordable option for those on a budget. Ace Hardware also offers frequent sales and discounts, which further helps customers save money.

Customers have also praised Ace Hardware for its knowledgeable and helpful staff. Many reviewers have noted that the employees at Ace Hardware are friendly, approachable, and always willing to help customers find what they need. The staff's expertise in the products they sell has also been noted, with many customers appreciating the advice and recommendations they receive.

Overall, Ace Hardware has received overwhelmingly positive reviews from customers. The company's wide selection of products, competitive pricing, and knowledgeable staff have all been praised. If you're looking for a reliable hardware store, Ace Hardware is definitely worth considering.

Ace Hardware In-depth Review

Website Design and User Experience: The website design of Ace Hardware is clean and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient and provides accurate results. Overall, the website offers a seamless user experience.

Product Range and Availability: Ace Hardware offers a wide range of products across various categories. From tools and hardware to home improvement and outdoor living, they have a comprehensive selection. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Value for Money: Ace Hardware provides competitive pricing for their products. While some items may be slightly higher in price compared to other retailers, the quality and value for money make up for it. They often have promotions and discounts, allowing customers to save money on their purchases.

Customer Service and Support: The customer service at Ace Hardware is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any inquiries or issues. They provide prompt responses and strive to ensure customer satisfaction.

Shipping and Delivery: Ace Hardware offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited delivery. The estimated delivery times are accurate, and the packaging is secure to prevent any damage during transit.

Return Policy and Refunds: Ace Hardware has a fair and hassle-free return policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible products. The process is straightforward, and their customer service team assists customers throughout the return process.

Online Shopping Experience: The online shopping experience at Ace Hardware is convenient and efficient. The website is easy to navigate, and the checkout process is smooth. They offer multiple payment options, ensuring a seamless transaction. Additionally, they provide order tracking, allowing customers to monitor the status of their purchases.

In-Store Experience: The in-store experience at Ace Hardware is pleasant. The staff is friendly and knowledgeable, providing assistance and guidance to customers. The store is well-organized, making it easy to find products. They also offer a range of services, such as key cutting and paint mixing, enhancing the overall shopping experience.

Loyalty Program and Rewards: Ace Hardware has a loyalty program called Ace Rewards. It offers various benefits, including exclusive discounts, members-only offers, and points accumulation for future purchases. The program is free to join and provides additional value to loyal customers.

Community Engagement and Social Responsibility: Ace Hardware is actively engaged in community initiatives and social responsibility. They support local charities and organizations, contributing to the betterment of the community. They also prioritize sustainability and eco-friendly practices, promoting responsible consumption.

Overall Rating and Recommendation: Ace Hardware is a reliable and customer-centric retailer. With their extensive product range, competitive pricing, excellent customer service, and convenient online and in-store experiences, they are highly recommended. Whether you are a DIY enthusiast or a homeowner in need of supplies, Ace Hardware is a go-to destination for all your hardware and home improvement needs.

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Ace Hardware contacts

Phone numbers

+1 (888) 827-4223 +1 (336) 998-6477 More phone numbers

Website

www.acehardware.com

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