599fashion.com / huge disappointment!

I was a loyal customer of 599Fashion for many months now and loved the shop. But my recent experience was so bad!
I have purchased many items from them and everything I received was too big so I contacted them right away and asked for an exchange. They agreed and told me to send everything back (as always). But then they said that I have to pay for the return shipping and taxes!
What I liked about 599Fashion is that they always paid for the return shipping if you send back within 7 days. But this time they refused to do that! These people do not honor their own policies and that's a bad thing!
Shipping back would cost me a fortune so I decided to keep everything.
599Fashion, you disappointed me!