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1800Flowers / did not deliver flowers

1 United States

I ordered flowers for my mother on Friday before Mother's Day. They were to be delivered on Friday. On sunday, Mother's Day, they still had not been delivered. I had not been notified that they were not delivered and when I called for status, I was told they didn't know why and all they could do was reschedule for Tuesday. Told them I wanted my money back and they told me 5 - 7 business days to credit my credit card. I work in service. To credit a card, you chose the credit option and run the transaction. When you post that days receipts, the credit goes through just like a charge. They can take my money but not deliver as promised? NOT good business practice. I will NEVER use them again and will tell EVERYONE I KNOW about their incompetance and poor customer service.

Ma

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