1-800-Flowers.com
reviews and complaints

I placed an order to 1-800flowers on May 6th in the US for a delivery on May 10th 2010. This was a very important occasion. I received the order confirmation and was told exactly when the order would be received. It was not. I have 2 emails confirming the order. Their chat service did not work. They could not find their own order number. I have 2 email confirmations. I offered to forward to them the copy of the order but they said they could not take personal emails. The order was placed in the US for delivery in Canada. The two systems do not talk to each other. Customer service was so outrageously poor that I will never never use this service again. As of this time they still can not tell me what happened.

1-800-Flowers is abusing the floral industry. To clarify, 1-800-Flowers also goes by BloomNet, among other names.

I have a floral and gift shop that I opened last year. I was contacted by a BloomNet sales representative who lied about the benefits of joining the BloomNet network. Excited by all they were promising, I joined their network and purchased a website and POS System through them. My assumption was that they operate the same way as Teleflora and FTD. I was so wrong.

Here's the list of the most important problems I had with them. My hope is that other new florists do some homework on and possibly read this message before signing up with them so they know what they are getting into.

1) The POS System doesn't work when you need it to most. It is a web-based system that crashes during the busy holidays when you need it to work most. To make matters worse, making them your credit-card processor is a requirement to using the POS System. This means that when the system doesn't work, you are stuck without any way to process your customer's credit cards. Will they give you a refund on the system when you asked for it? Of course not ... this is BloomNet we're working with here.

2) They constantly made unwanted changes to my website by adding and removing products I listed. They claim to "take care of the advertizing, " but what this actually means is that they have access to all your customer information to use as they wish. When I told them I was creating a new website because I no longer wanted to work with them, they started sending out emails to all my customers with another florist name where my store name should to. I saw this as them sending me a threat. How did they fix this problem when confronted? They sent out another email full of new mistakes.

3) They change the amount they charge you for orders based on how many orders you deliver so that you, as the florist delivering their product, end up losing and always owing them money. Over Valentine's day our store delivered thousands of dollars worth of arrangements for them in containers we purchased from them, so they raised the amount we owe per order based on our "higher sales" so that we actually owed them money for the orders we filled for them.

3) Communications: They constantly messed up our orders. Communication, although courteous, was useless. When a phone rep would guarantee that they've worked out an issue in our statement or with your order, we later learned that the information and the conversation was never recorded. This makes it extremely difficult or resolve anything, so it was our word against theirs. Same applies to the financial institution they set us up with for credit card processing.

4) Statements: When the statements arrived messed up (wrong product order information etc), they refuse to fix it until the next billing cycle. So, when they would add products to our statement that we did not order, we still had to pay for them or pay a ridiculously high "late payment fee" until they fix the problem on next month's statement ... to which they always add new problems.

5) BloomNet sells wholesale and then competes with the retail florist they are selling the products to. We purchased their products to be "codified" to sell the products that they display on line and in their images. However, when we listed those products online, they harassed us by calling several times a day with litigation threats until we removed the pictures and the product listings. Huh? Being "codified" to sell these products was the only reason we purchased these overpriced products from them in the first place. I do believe it should be illegal for a company to sell wholesale (tax free) and then compete with the retailer by selling the same product and harass the retailer for selling it.

5) This company was dishonest with us in every way possible. They made us jump through hoops to whenever we tried to resolve any kind of issue. Their business is worse than a disorganized business that lacks customer service skills. They intentionally lie to florists to get them tangled up in their web under the disguise of "floral networking" while they use the florist to their own marketing ends and rob the florist of money, time, and customers.

My advice, stay away from this business. They are dishonest.

Having been a good customer of over 20 years and spending more money than I care to think about with 1-800-flowers this latest incident is the straw for me. I have had two other occasions of bad flowers and misdelivered flowers. Latest incident was Mother's Day order. I ordered two identical arrangements. One for my niece that didn't look anything like the picture but was mediocre. One for my Mother that looked like the scrap flowers you might find on the florist floor after a full day of making Mother's Day arrangements. The flowers I wouldn't have paid $10.00 in my local grocery floral department for. To be frank, the grocery store has more beautiful arrangements than what was delivered to my Mom. I paid the upgraded charge to make this a "Large" arrangement which the website states is supposed to have "more flowers" and "higher quality flowers." What a joke! Trouble is I'm NOT LAUGHING. I called customer service who assured me they would make this right and send out a new arrangement to my Mother the next day. I was very clear that I wanted a note made to my account that this florist was not to be used to deliver the new arrangement. Well, the florist called my Mother and berated my Mother with statements like "What's wrong with our flowers?" and "Well if you want a new arrangement, get in the car and bring the flowers back to us and we'll exchange it." My Mother is 73, retired, not in good health with a bad heart. The last thing she needed is an unprofessional florist calling and upsetting her. I called customer service again, even angrier and more frustrated. I was assured that this should not have happened and that this customer service agent would see to it a new arrangement was sent to my Mother the next day. Well the next day came and went, you guessed it, NO FLOWERS! Then the next day I received a voice mail from some new guy saying that they couldn't send the same arrangement and that I would have to go on the website and pick a new arrangement and then call customer service to go through this all over again. At this point I have spent more time than I care to fooling around with this insane situation. I called customer service and explained from the top the story. They apologized and said they would send her flowers the next day. Again, no good deed goes unpunished, again NO FLOWERS! Finally today my poor Mother received a box of unarranged flowers (not what I originally paid for). Six roses and some cheap filler flowers. By late afternoon the petals on the roses were falling like snowflakes. My Mother told me these flowers looked wilted and in bad shape. I'm all for giving people second and in this case third chances. This is it! End of the line! I'm taking my business elsewhere. I just wonder how a company that goes on "Undercover Boss" and talks above how important the customers are to them can have such a substandard florist and such poor customer service follow through. In today's competitive environment and the tough economy I would think they would be more concerned with customer satisfaction. PLEASE THINK TWICE BEFORE YOU ORDER FLOWERS THROUGH THIS COMPANY. There are too many other companies out there who care about their customers and see to it that they resolve any service issues.

Pamela Dennis

I ordered flowers to be delivered from 1800flowers for the Saturday before Mother's Day. They never arrived and I never receive any contact saying they would not arrive, despite the company having all my contact information. They did charge my credit card. When I contracted the customer service representative, she told me they did not have a vendor in Eau Claire Wisconsin so they could not EVER fulfill the order. She offered me 20% off my next order. Does she think I am that stupid that I would use them again? I requested a refund that took a week to come. This company is definitely not legitimate.

On 4/10/11 I placed an online order for flowers from 1-800-flowers.ca (Bloomex) at 11pm. I bought the Fields of Europe for Spring which I thought came in a vase. Immediately upon receiving my order confirmation I realized that I had made a mistake. The flowers did not come with a vase they would arrive boxed or wrapped in plastic. The flowers are for a 89yr old who is legally blind, lives in assisted living, and not able to arrange the flowers herself. So I immediately went back to the website to correct the order. I wanted to change my order to something that would arrive in a vase. On the website there is a button to push to speak to a live customer service representative (CSR) I put in my name, order# and explained why I needed to change my order. Then I waited. After 30mins I called the 800# but that kept going to VM all I could do was leave a message. After trying to reach someone online or over the phone for over an hour I gave up. I started calling the next day 4/11/11 starting at 8:30EST. Several times through the day I held on for a CSR (I am convinced they don't have any) and was always put through to the same VM that promises a phone call back. By the time I got home Monday night there had been no calls to my cell phone and no calls home (I will be happy to provide phone records if needed) I decided to go online again and try to get a CSR there again. I filled out the same box with my name, order# and new message “I want to cancel my order!” to my surprise “Nicole” popped up with a quick reply “A manager will call you tomorrow.” The next day, 4/12 went by with no return call so when I got home from work I called again but this time pushed the button for new orders not existing orders and someone answered! I explained the situation and she couldn’t have really cared less. Her response to me not getting a phone call back was “Well, maybe they didn’t know what you wanted.” Our solution to the problem was that they would do “Fields” as an arrangement instead because if I canceled now they were going to charge me $25. I received email confirmation from AB stating that the order had been changed as discussed. The flowers were to be delivered on 04/15. I call the intended recipient on 4/16 and she raved about the treats I sent but said nothing about flowers. I asked her if she had received any flowers and she said no but that somebody had given her “a beautiful Lily in a pot that could be planted outside.” The problem is that the “Lily in a pot” could either be the arrangement from me OR an actual plant that was sent by another relative for her Birthday. She is blind and has dementia so I can’t rely on her I have to rely on the feedback florist. So I checked my email for delivery confirmation and there wasn’t any. So, I called the order desk again and a nice young lady answered and tried to confirm for me that the flowers had been delivered. She came back on the phone and told me that she didn’t see anything that indicated that the flowers had been delivered but that AB was the manager who changed the order and she would have AB call me back shortly. That was yesterday around 1pm. I haven’t been called or sent an email confirming one way or the other. My debit card has been charged $75.73 for the flowers (plus almost $3.00 in international transaction fees) At this point I have no choice but to believe that the flowers were not delivered for my Grandmother’s birthday and I am requesting a refund of my full purchase price of $75.73 (US) I am not going to waste anymore time trying to chase down a “manager.” They present themselves as a convenient 24hr/7 day a week business online and on the phone but that is certainly not the case. It’s outrageous and it’s false advertising. I chose to use the online service for the convenience of being able to order at 11pm on a Sunday instead of having to find time during a busy week to take care of this. One of the worst customer service experiences I have ever had! I have filed a complaint with the BBB. Hopefully, I'll get my money back.

I ordered flowers for my mom on her birthday. The flowers didn't arrive when we we expecting them. I called the next day, they promised to resend them. Apparently they never did, because when I called again they told me they will credit me back. Two weeks later with no refund I called again, they said something about a coupon towards my next purchase.

I still don't understand why they didn't refund me the money. I have no desire to shop at their store again.

When you order flowers they will sign you up to a program that is called Live Well and its is some kind of club that bills you every month for something but I don’t know what..tried to talk to a supervisor but got no where..I am on Social Security on a fixed income as a senior citizen ..I order flowers because my best friend sister passed..could barely afford them…ended up bouncing checks and losing my apartment because this Live Well took out $35.99 for a club fee ?

Less than 12 hours ago I put the Gund puppy in my basket for my daughter's birthday (see below)
Happy Birthday Puppy from Gund® Code:25003Qty:1$12.99Total Price: $12.99 & the total for the order including shipping was Merchandise Amount: $12.99
? Shipping Charge: $4.99
Sub-Total: $17.98
Tax: $0.00
Order Total: $17.98
I needed to add a message as it was from her brother, submitted the order & this is what came up:
Prices of items in your shopping basket have changed, please remove these items and add them to your basket again. Now they want $19.99 for the same puppy & $12.99 for shipping instead of $4.99 - all to the address that had been entered last night for a TOTAL of $32.98 instead of the $17.98. There was no notice on the web site that this was a 1 day deal. I called & the first rep was both rude & insulting - calling me a liar. THIS IS A SCAM. When you find something you want, magically within hours the price changes. It was for delivery at the end of Feb. I could see if it was a fresh flower order - but this is a STUFFED TOY. Did Gund raise its prices overnight - no one can explain why shipping has gone up by over 250% within hours to the same address. BUYER BEWARE.
At least I saved a pdf of the shopping cart, notice and all. I would love to know who to complain to in the government.

I went through 1-800-flowers.ca today. Didn't know it was associated with Bloomex. Boy did I get screwed.

I needed same day delivery service as someone had just lost a family member and I could not be there with them. I ordered around noon a nice bouquet. I received an email saying delivery would happen between 12 and 5pm today.

I spoke with Courtney who provided the business address for the company as 1-9 Capella Crt in Ottawa K2E 1A7. I expressed my displeasure with the fact the flowers were not delivered today. She said to check the confirmation email as It says the delivery is not guaranteed when outside of the normal delivery areas.

The email actually says delivery would be today between 12 and 5pm. I offered to show her the email and she said she doesn't need to see it.

I said I wanted to cancel my order. She laughed and said it was too late. She also laughed when I mentioned the "100% satisfaction guarantee" that is listed at the top of the website. She then hung up.

I emailed to cancel the order just to back myself up.

I called Visa and the first thing they said was whether I was disputing the charge by "Bloomex". I couldn't help but laugh as this confirmed to me that Bloomex was the company running 1-800-flowers.ca

I will be disputing the charge.

I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers begin_of_the_skype_highlighting 1-800-Flowers end_of_the_skype_highlighting a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number. The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances.. so I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transfered me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.

I had a time sensitive Mother's Day arrangement. I paid for same day delivery and by 6 pm that evening the flowers had NOT been delivered. In fact, they were NEVER delivered, but said they had been delivered two days later, with a signature. Delivery was at a university which was not even OPEN on a Sunday! SO this was clearly false! They only offered a very small partial refund as well as redelivery A WEEK after Mother's Day! All reps are overseas/offshore, yet with American names. They do not care, will not make the customer happy! This is the SECOND time I have used this company and the SECOND time something went wrong! Buyer Beware!

I sent this email to customer care. Still no response or phone call!

I ordered 2 all about you bouquets, 1 blooming joy with 1 vase and a card. 3 different orders all sent to one address.

My sisters recieved the 2 all about you bouquet but my mother did not recieve the blooming joy, she recieved a empty vase.

I called that same day and was told someone would call me back. No one called me back. The next day I called and a woman told me they sent out a order to resend it that same day. That never happened. Today, 4 days later, I called again and I was told they would resend my order.

I told the woman... I did not want my order resent. My mother would not be home, mothers day was 3 days ago, and I was just not satisfied with the service and all the broken promoises I was promised. I just wanted a refund for what I didnot recieve. She said to me " theres nothing I can do for you" and hung up the phone.

I called numerous times, left over 18 messages, spent hours on the phone. Only recieved 1 phone call back from a woman who hung up on me. Please, please, please. I spent $211 of my hard earned money and im sooo frustraded that no one is hearing me out. I just want someone to listen to me. Im praying someone would try to understand why this is important to me. My mother recieved a empty vase for mothers day. I have tried to be patient, but im sooooooooooo frustrated because your customer service hung up on me after she told me your company "has wasted one to many flowers" and accused me of lying when I told her I didnt order 3 vases. I can assure you. I am not a liar. I work hard, im honest. I have no reason for putting myself through all this frustration to cheat anyone. All im asking for is for someone to call me and listen to me.

(No one has called, not one response through email) I cannot believe a this company doesnt care about their customers. Therefore I will tell everyyyone I know... Anyone who mentions flower... And anyone with ears... I will tell them not to use 1800flowers!

This is NOT resolved to my satisfaction. The savings pass does me no good! I will NEVER use your service again. I relied on you to deliver a gift to my mother. I paid you a week in advance but you kept my funds and then waited till late Saturday afternoon to tell me that you could not deliver the flowers. Much past the time that I could make any other arrangements. My mother ended up getting nothing for mother's day.

I believe that consumers should know that they should be wary of the claims of 1-800-Flowers.com. A lousy email to notify me of their failure of service and their inadequate apology is not acceptable. Why did they ask for a phone number from me when I ordered the flowers? Certainly not to contact me.

I beleive that consumers should know that they are potentially wasting their time and money by attempting to use their service and if they do take a chance with 1-800-Flowers.com that they should do it only if they don't care whether the flowers are delivered or NOT!

Angry Customer

Up until now, this has been a legitimate, user-friendly site. Try to believe this: I was unable to update my credit card and new email address on their site. I had to contact customer service -- and then spent the next HOUR on the phone with a Central American rep who could barely understand English, made me spell each word several times, a letter at a time, and we had to repeat this several times. It was incredibly frustrating. I'm dumping this service after 8 years. Ever heard of "web forms?"

On Monday morning, July 6, 2009, I ordered flower from 1-800-Flowers.com because they guaranteed same day delivery. I needed them delivered today. Price was not the issue. I placed the order, they accepted it, charged my credit card and e-mailed me a confirmation. That evening I received an e-mail stating that their florist would not be able to deliver today after all but they could deliver tomorrow and would compensate me for the inconvenience. I replied stating that only if they could deliver in the morning. I assumed if I went elsewhere I wouldn’t get it any quicker.

I didn’t hear back from them so Tuesday the 7th I e-mailed again asking for an update. Tuesday evening I received an e-mail stating that they could deliver the flowers today if I wanted them to or I could cancel. I replied stating that I would like them to deliver if they could today but I needed confirmation.

By 10:00 am Wednesday, I realized that this just wasn’t going to happen. I still had not received a reply. So I e-mailed them cancelling the order. It is so unfortunate that these large companies promise a service, take your money, knowing they will not be able to deliver. It’s obvious that they don’t care about the consequences to the consumer. I wonder how long it will take to get my credit. Any bets?

Ordered two bouquets (882394 &882396) for Valentines Day, both looked like they were bought in a grocery store check-out line, looked nothing like the picture on the website. One lived for about a week, however the expensive roses arrived with one dead, and survived three days; based on that alone. Never Again!

This really is not my biggest complaint. I ordered these Flowers in the early morning of the 11th of February, to be delivered the same day in the evening. This generated two extra charges. $11.99 for the same day, and $4.99 for the evening (on each bouquet..for additional charge of $38.37 incl tax.

20 minutes after ordering, Bloomex.ca phoned (1-800-Flowers) to advise that nobody under their contract delivers in the evening in my area (suburban London), and the flowers would have to be sent by CanPar (courier); sometime the next business day.

The flowers arrived at 5pm the next day, and 1-800-Flowers processed the credit card charges as if they honored the delivery request I originally requested and charged the $38.37 delivery fee for Flowers that came in a cardboard box by courier a day later, not the same day in evening I requested and paid an extra $38.37 for!

The flowers did not look anything like the picture on their website, and I paid $140.00 for check-out flowers, that would have been $19.98 if I went to the local discount grocery store, no vase, nothing!

I wrote an email to 1-800-Flowers advising that they charged my credit card for the original delivery terms that they could not live up to, and here it is March 1 - and they have failed to reply or credit the difference back to my credit card.

Poor Service, Poor Quality, and Internet Shipping Fee Bandits! NEVER EVER AGAIN!

July 09, we had a death in the family, called 1800flowers to deliver for our family. The flowers were never delivered! Called 1800flowers and was refunded the amount and given a discount on future orders, which we never took advantage of, thank God! Since July we have been charged 38.99 several times without authorization. The charges were made by TLG*LIVEWELL, who is obviously in shifty dealings with 1800flowers. WHAT A SCAM. Call your Attorney General and lets demand a class action lawsuit against this company! Also, who knows what type of overdraft fees we all have incurred because of this! 1800flowers should be out of business! My husband and I are pissed and hope to bring justice to all that were scammed by these criminals!

I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number. The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances.. so I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transfered me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.

I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly. Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.

I am an investigative reporter looking into consumer complants about TLG LIVEWELL and 1800-flowers regarding unauthorized credit card charges. I am looking for people from Colorado who have had this happen to them and would be willing to help with this story. Contact me at heidi.[protected]@kdvr.com