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CB Hotels and Accommodations Choice Hotels
Choice Hotels

Choice Hotels review: Unprofessional/fraudulent charges

J
Author of the review
5:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

No empathy for medical emergency avoid booking with choice brands! reserved a stay with quality inn blk mountain nc feb 2024 then in early may became unable to travel due to medical emergency called hotel to cancel two months before the reservation and was denied the ability to cancel despite not being able to wear corrective lens that is a requirement for me to operate a vehicle! on the dates of reservation that i did not check into 9 attempts were made to charge my credit card contacted choice & quality inn the quality inn employee hung up on me when i did not agree with her reason my card was attempted to be charged different amounts over july4-7 hotel blames choice choice blames hotel the corporate 800 number was no help no answer for my card being ran despite the reservation being paid in full! choice brand does not require standards be followed for hotels operating under their brand no solution was provided for the fradulant attempts to charge my card, no resolution for the quality inn employee being unprofessional and hanging up on a guest with a billing issue, i paid $451.32 and never stepped foot on the property! do not book with this brand!

Recommendation: DO NOT BOOK WITH CHOICE

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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
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    +1 (800) 521-2121
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    +1 (800) 267-3837
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    +44 800 444 444
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    Japan
    More phone numbers
  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2025
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 60 among 99 companies in the Hotels and Accommodations category
#58 Lux Vacation Resorts Lux Vacation Resorts #59 Tech Travel Tech Travel #60 Choice Hotels Choice Hotels #61 Sheraton Skyline Hotel London Heathrow Sheraton Skyline Hotel London Heathrow #62 Harrah's Resort Harrah's Resort

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Being discriminated by Dora front desk agent
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