Comcast / Xfinity review: Xfinity worst experience

1:40PM Friday, August 14, 2026 ordered Internet Service from Xfinity. Confirmed order via phone with customer service rep. I was told I would receive an email confirming the order with installation info, price info and account number.

Nightmare started when I called two hours later because I never received confirmation email.

First call was with Kosh who put me on hold and said he was going to check with tech support. I got put into a ten-minute waiting queue with Tech Support. I hung up.

Called a second time and spoke to Tanya who found my account, put me on hold and I wound up in queue when I said to cancel order. Hung Up.

Third call was with Mary – explained what happened and told her not to put me on hold because I would be put into queue. Mary could not find my account, address, phone number, internet address. She repeatedly said she needed an account number which I did not have because I never received the confirmation email. Mary said I had to go to an Xfinity store and they could pull up my account. I repeatedly asked her how a store can access my account information and she could not. She could not give me a satisfactory answer.

Fourth Call with Zach of New Sales -told him to cancel the order and explained what happened at the previous three calls. Zach sent me an email where I was able to create an account and get my account number but nothing else. No appointment or price confirmation. I told to cancel the order and Zach transferred me to Cancel Orders.

Fifth Call – spoke to Joy-repeated for a 5th time what happened and said to cancel the order. Joy cancelled my order and gave me a cancellation number.

I told each person I spoke to if this is what happens before I became a customer, I don’t want this nightmare were I to be an Xfinity customer. Hopefully, this is the last time I have to deal with Xfinity.