Comcast / Xfinityinternet essentials program

L Nov 20, 2018

Acct. [protected] ;
I have fallen on hard times and get state assistance. After numerous calls, hangups and misinformation I was finally told that there IS a state aided program called internet essentials. I have asked about this for quite a while and finally got this information last week. Alas, I was also told my service must be off 90 days before I qualify since service was already in place. This is absolutely ludicrous. When service started, I asked repeatedly about such a program and was told you didn't even participate. How does this benefit those in need with outlandish requirements IF you ever find out the program exists.
I feel I am being forced to go to a competitor who informed me upfront and has no restrictions on when it starts. They understand down luck can happen at any time!

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