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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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Newest Comcast / Xfinity reviews & complaints

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10:42 pm EDT
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Comcast / Xfinity "top stories"

I don't know where you get your "top stories" from, but your story about Charlottesville on 8/8 was appalling. It says a woman was killed in a "clash" between the Nazis and their opponents. NO, she was murdered by the Nazis and the other side was guiltless. Why the cover-up? Can't you assign guilt where it's due? If you can't publish accurate news stories, why not just drop the "top stories" service?

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11:33 am EDT

Comcast / Xfinity Property damage

When the techs. came out to install cable on Thursday the 16 of July they stepped through the garage ceiling and tried to say it fell from vibration.
They tore down the entire sheet of drywall to hide the truth.
They didn't want to leave the damaged area as that would have shown what really happened.
I had contact with a gentleman from Xfinity and he took the info from me.
My ticket # is [protected]/

He said the insurance adjuster would be in contact with me but as of today August 8th I've heard nothing from anyone.

Service address is 2657 Roxbury Circle, North Port Fl. 34287
I want information on this matter now !.
Thank you,
Don Bodkins
(property owner)

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Update by DON Bodkins
Aug 08, 2018 11:34 am EDT

Still waiting on reply

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7:56 pm EDT
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Comcast / Xfinity Service installation

We just moved to Vero Beach this week.
I called in June to set up an appointment for 7/11 for installation and ordered a program package and internet.
They confirmed an appointment for between 10 and 12.
The service person showed up but said there must be a problem with the line coming into the building.
He picked up all of the equipment and left without even leaving any paperwork.
He then cancelled out order for cable.
I spent over 3 hours on the phone on 7/12 trying to find out when they would come back.
I was told by 2 different agents that the had no appointments available and would get back to me within 2-3 hours.
They said it could be some time in August before they could come back.
They never called back and I had to start over again with another person.
We are sitting in a house with no cable or internet with no idea when they will install it.

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12:04 pm EDT
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Comcast / Xfinity Renewal of service after two year contract.

To Comcast:
I have been a customer of Comcast since you bought out Adelphia cable.I would estimate 15 to 20 years ago.
I have been trying to renew for two more years and lower my bill from $260 a month to under $200. I have made several suggestions but my local sales person cannot meet my needs.
I find it hard to believe that with all the competition(Direct-- Dish etc) and the money they are spending to get new customers that you would lose a good customer like me!
I would be happy to send copies of my communications with you if you think someone
high up in the service chain may make a deal.

Neil F Lewis 10634 Shore Dr Boca Raton FL 33428 [protected]@comcast.net
Prefer emails

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7:21 pm EDT

Comcast / Xfinity The continuous pop-up of kelly clarkson while I attempt to browse for something worth watching

Enough of this over-weight (trying to look not-so-fat in a black dress and way too much makeup)... Why for god's sake do you show this kc interview over and over all day and night long? I pay way too much $ to be forced to watch this over-weight, no class, thing... Never did like her and never will... Especially now that she is continuously on my tv screen... Why? Stop this madness... What is the point in this being all you show on your pop up? I want answers and I most definetly want this "voice" crap off my tv screen... Or my next contact will be the fcc and my lawyer to sue for mental harassment all at my $ expense

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4:40 pm EDT
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Comcast / Xfinity tv cable service

Earlier in the day - I tried to sign into Xfinity account to get the new modem announced in the letter we had received. I was not able to sign in after 3 attempts over 2 days, so I called the service number. Got a service technician who said he could just send the new modem. He also said he could reduce our monthly bill because of sales going on. He spent quite a bit of time doing this ( 30 min phone call and said he reduced our bill by $30 per month when we signed up for another 2 yrs of service.
Later in evening - turned on TV after it had been off for about 20 min. No TV service: every channel said "This channel is not authorized. Contact your service provider (V58)
I called the same Xfinity number as for the call above. Eventually got a technician, explained the problem. He started doing things. Nothing worked. I got shunted to two more technicians. Had to unplug the Tivo twice. Spoke with technicians through our entire supper. Third technician finally fixed the problem in about 15 minutes. He explained that when the changes were made there were some pending changes in our account which were not entered and that this was the reason for the problem.
I pointed out to him the time involved - telephone call was 1 hr 22 min - that I had missed the basketball game I was very interested in, and that this had interrupted our entire supper. I also explained that when I'm consulting my time goes for four figures per hour, and double or more when I'm doing procedures. I told him it was not his fault - that this was a systems issue but that the entire incident was frustrating and unacceptable. Only one of three technicians who could fix the problem. Two separate technicians who wasted an hour, and who had no clue. The third technician apologized and said as compensation he would issue a credit on our account - for one day's service, which is worth about $6. This is insult to injury. This service was god awful.

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1:42 pm EDT
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Comcast / Xfinity Reckless driver

April 30, 11:10 am. I was stopped with turn signal on at booth bend road to make a left hand turn on to hwy 18 in Mcminville, Oregon. The comcast authorized contractor in a small ford truck swerved around me to the left and look the onramp ahead of me, dangerously and barely missed another car. He got behind a slower truck so I was able to take a picture. Small white ford truck with a canopy with 246 in the upper left and license number 37412.

I was going to let this go but somehow I got ahead of him and when I went to turn left onto Niederberger Road in Dundee, I looked over and he made a terribly rude gesture involving putting his fingers to his month and sticking his tongue out. So... maybe he is a younger person that needs some direction on how to behave in public especially when driving a logo'ed vehicle. Please discipline this person, he can learn from this incident and be a better human.

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Terry Ferguson
, US
Nov 07, 2022 6:08 pm EST

I was just almost wrecked by a comcast van on old boynton road. He was speeding in a 30mile an hour road, he passed me doing at least 45 miles an hour and barely missed the front of my car which would have wrecked me. It was a Nissan van with Alabama tags, license plate number 1DV6096, he was an African American and he had another African American guy with him. He was driving very recklessly.

My name is Terry and my phone number is [protected].

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12:39 pm EST
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Comcast / Xfinity Overcharged and service disconnected

A salesman came into our business and sold us a Comcast Business Package...He compared our prices to our current supplier Verizon, and advised us Comcast can do much better. We switched to Comcast, and consistently got incorrect bills. We called Comcast many times and was advised that Comcast saw the errors and would credit us accordingly, and would send us a new updated bill. However, we never received a corrected bill, did not pay the bill due December 26, 2017, again we were advised to wait for the new corrected bill, and our service was disconnected. The bill went from $612.28 to $472.46, I called for the new balance...still never received an updated bill. I paid the bill in full. After paying the bill January 20, 2018, I expected my business phone to be reinstated. On Januar, y 22, 2018, on hold for 22 minutes, I finally spoke to someone "Danielle Plourde", and she confirmed the error was due to Comcast, however, I still have no service. I am trying to run a business, I need my phone, I need my internet and Comcast is financially hurting my business.
Please note: I had Verizon for 40 years ... never had a problem, but a fast talking salesman sold me a bag of nonsense.
Account #: [protected]...Ed Geniton...Home #: [protected]
Comcast needs to turn on my service, rectify this problem ASAP, and credit me for the loss of business, and undue stress that I have had to endure.

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8:39 pm EST

Comcast / Xfinity Billing/ missing payments

On 1/12/2018 my son's service was cut off. I called Comcast and was told that the account was behind since October. I informed the lady that I had proof that the account was up to day. I went on the web to my Bank because I have ON LINE BANKING . I told her that comcast sent me a refund check about two weeks prior for $48. and change, I cashed the check 1/12/2018. I asked how could my account be behind when comcast sent me a refund check, she did not know and did not see where a check was sent to me, she kept reading a script about I had to pay $48.33, I asked to speak to a supervisor or manager, when he came to the phone I told him my December payment posted on 12/29/2018 according to my Bank and a copy of the posted check. He said they did not have a record of any payments since October. He said he would start a research of the issue. I have a copy of each check paid by my bank since July, the error is with your company not with me, my son's service should not have been disrupted.
07/ 37.72 pd. 7/27
08/ 53.00 pd. 8/25
09/ 37.72 pd. 9/27
10/ 22.44 pd. 10/25
11/ 48.33 pd. 11/27
12/ 22.42 pd. 12/27

Please correct error created by Comcast.

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6:20 am EST

Comcast / Xfinity Constant grey boxes like a twitter feed

After reading complaint blogs obvious my time @ $50 per hour would once again be wasted as was my time with AT&T. This complaint will provide start of my documentation stream as we are very intelligent to the ways of monopolies.This will be saved.
Complaint : As I have been back in this county just six weeks now This morning as first morning of documentation ( problem has become serious)
3:23a.m. till 5:33 a.m. " Unable to connect " along with the other two boxes your now famous for. So many times since I've returned & it's usually when I'm up - That time of morning!.
Now with owning 5 companies in my Inc. that I now run by myself. I have a serious lack of understanding or time for excuses from any corp. entity that makes billions of dollars & is publicly traded.
Down to the brass tacs what a shame after how many years Conecast has been in business you are still having problems providing a consistent flow of electrons - Are you serious billions in revenues & you can;t provide this flow on a consistent basis but expect me to pay each & every month on time or risk a lone-shark style late fee. NEGATIVE GHOSTRIDER !
Time for the board to woman or man up - I will require a $20 credit as this service which is what you're supposed to provide YOU turn off for whatever purpose at a time I need your flow of electrons.
have feeling calls to BBB sponsored by city receives 3% my bill kickback from you, more than likely ludicrous. Maybe FL - Division consumer affairs - they'll log it, file it but it will be forgot also. MONEY & corp. utilities oh, that by the way charge us a month in advance also.
Very Sincerely - Capt. Mark A. Williams
Might get in my zone & get this fixed so YOU don't here from me again - I will not be this kind.

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5:10 am EST

Comcast / Xfinity Comcast sux

Oh god, will you ever fix your services or will you just leave them as they are?
It's not stable, always drops, always down. I hate the day when I started using your service.
The speed is not what was advertised and promised. Ugh... Of course, I am planning to switch to a different provider, because yours sux!
If you don't improve anything, you will lose most of your customers for sure.

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7:33 pm EDT

Comcast / Xfinity Starter tv service with internet in washington dc

Moved into an apartment, ordered Comcast 200 Meg Internet and starter TV service. Had the service for 30 days and TV went out. I called tech support, they corrected the problem, asked if they could do anything else. I said TV is now in Standard Def, what did I have to do to get HD to watch football. They said I had the equipment, just $ 10 more a month.

After the upgrade I went from 99 stations to about 26 and was paying $ 10 more. Four phone calls, no return calls, they could or would not roll it back as they did not have the plan available program in. Two hours on the phone, no help and I was extremely disappointed.

I had ordered Comcast / Xfinity for my PA location, I was able to cancel it before it was installed. Very dissatisfied and no one seemed to care.

I desired to have the Starter program with the 99 stations on my DC system. Now I have a basic program with just a few channels. I would have ordered Fios for $ 65.00 with the Sports Package instead of Xfinity for $ 69 now with HD and 26 stations. DIssapointed with Xfinity customer service .

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12:27 pm EDT

Comcast / Xfinity Service

I realize I'm just 1 of your many customers, but I am just that a customer who has been inconvenienced beyond my level of tolerance.
The only thing I expected was a level of "let me see what I can do" from ANYONE, I may not be this enraged. Now I must miss a day of work because not only did they schedule a tech on Monday, but they scheduled it mid-morning or the middle of the afternoon screwing up my workday one way or the other. I am convinced this was done on purpose by Lawanda!

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10:56 am EDT
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Comcast / Xfinity Installations

Account # [protected], Joy Himmel, 12 Shawnee Drive, North East, MD 21901

This is NOT a good message unfortunately.

We moved to the area a month ago and signed up for Xfinity service which was highly recommended to us by new neighbors. We waited a week or so to get the installation of new service. Initially ordering service was the first difficulty we encountered. It seems impossible to just get simple service anymore. We clearly indicated we wanted the simplest plan available but the salesperson immediately went to upper end packages that we were not interested in. We clearly restated our needs and finally got as close to what we wanted as they offered but it took several attempts. We realize salespeople get commissions etc and they every right to offer, but, when a customer makes it clear repeatedly as to what they want, the salespeople need to understand and accept. They could have saved a lot of time giving us what we wanted and moving on to someone else. We were very close to just hanging up and going with a competitor.

The guy that showed up to do our installation, Rich,  smelled bad from the first moment we met him at the door. No excuse for that. Bad reflection on him as well as Comcast/Xfinity. Almost everything Rich did became as issue. He initially did not understand that we did not want the modem installed out on a counter in the kitchen which is where apparently the previous owner had it. WE wanted it in the adjoining room which only required a hole drilled through the wall, which I did for him. The resulting mounting was horrible. The modem and the Xfinity router for the TV in that room were left on the floor with feet of extra cable in a very messy fashion. The cable was run around the room to an incorrect location after we clearly explained where each TV was to be located. This resulted in Rich literally ripping about 20 feet of cable already poorly run along baseboard molding from the clips which were all left in various broken states along the molding-this looked horrible but he had no desire to fix it. The same poorly done routing to the other 3 TV locations was done equally poorly resulting in me spending 2 days re-routing and securing in some orderly fashion. Rich seemed very rushed on this job. I asked him if I needed to call his supervisor to get him help which he did not want. He continued to act either rushed or pissed off or both for the entire time he spent with us. I do not like to hang over somebody’s shoulder when they do work like this but I wish I had in this case. I had to redo everything he did. He left in a huff leaving wire remnants, cable end connections, clips everywhere he had been. It all could have at least been picked up. He also left dirty hand prints on the molding and the walls wherever he worked in 4 separate rooms plus the attic. We asked him simple questions like why the 4 boxes were different and we got very value answers none of which made sense. 

This was the worst utility installation we have ever been party to. We are both in our late 60’s and realize this is a very fast world we live in but cable/internet is an essential today. Your people should be more empathetic with customers especially older ones. We have not seen this kind of disrespect anywhere else ever. On top of everything else, I had lent Rich a screwdriver which we took with him. 

The service still had connection issues after the install which we called in about. They sent another guy, Albert, who was fantastic. Spent the time needed with patience and explained everything very well to us. Since then, all has been good with the cable and internet but we will never forget the horrible install. We would think Xfinity could do something to offset this experience for us. Please del free to send this letter to whomever you feel needs to see it.

Regards, Ron and Joy Himmel [protected]

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8:56 pm EDT

Comcast / Xfinity Sedgwick

I’ve been unpaid for medical absence due to a motor vehicle accident in June. I was lied to by multiple people within Sedgwick stating my information wasn’t received on time, then another advised it was in fact received and prior to date was to be, I faxed info multiple times myself as well as physicians. I’ve had to now file an appeal which is also being drug out, these people fail to advise of all important information and assure the clients understand and comprehend the options and process. But they are sure to send me a bill for my dues even though I’ve not gotten a pay out and they have all my information as requested and on time. How is someone to recover and focus on what’s most important when there’s a lack of professionalism and follow thru on the company that’s to handle your claims.? This has been a utter nightmare!

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5:00 pm EDT
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Comcast / Xfinity Contract cancellation

The sales person that sold me the business contract for internet, phone and TV for my small business did not cover the financial consequences of an early termination. On their work order, despite a lot of room to do so, they choose not to put their outrageous early termination charges on the actual work order you sign. Instead, they hide it in contract language on the web, hoping you won't notice it. Then they demand 75% of the remaining term of your contract to cancel. In my case, they are demanding over $2, 000 to cancel! Beware. It's one thing for them to be on solid legal ground to make these charges, but it is another to be an ethical company with good business practices.

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11:00 pm EDT
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Comcast / Xfinity Programming

Comcast was carrying the WETA program, "Eastenders" on Channel 99, here in Culpeper, Virginia. Without any warning the program went away. WETA insists Comcast carries the program on Channel 265, but it doesn't. The program is not in Comcast lineup on any channel, on any day, at any time, despite the adverts to the contrary. Comcast reps "Blow me off" and insist programming is out of Comcast hands, completely. The program "Eastenders" is broadcast on WETA UK. Comcast doesn't carry WETA UK, but claims it does. I'm frustrated with the "run around" from Comcast and will definitely be cancelling at the end of my two year contract.

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8:57 am EDT

Comcast / Xfinity Billing

OMG - Comcast is a total nightmare! I have been a Comcast customer for over 30 years, where is the love?

The nightmare began when I moved. I signed up to have my services transferred and was amazed at how easy it was to accomplish. Then I learned the difference between signing up and actually getting the services transferred to my new address.

I scheduled the service for the weekend I moved. The tech was suppose to come out, turn the service on outside and I would try to hook up my services myself inside to avoid a $75 installation fee. Simple right? He shows up on the wrong day which is no big deal. He turns the service on outside and leaves, or so I thought. The next day, we attempt to get the service hooked up and the TV, etc running inside the house, no luck. So we end up having to have a tech out to install, turns out, the 1st tech never turned the service on outside. So we should not be charged the $75 install fee.

The month we move, we receive 3 bills. One for the place we move from, the other for the place we move to and a 3rd for the next month. I send them $100, the next month I send them $200. 2 weeks after I sen them the $200, they suspend my service for nonpayment. I call and call and call and explain the situation to numerous different agents a request, on 3 separate occasions to speak with a supervisor to get the problem straighten out. I also explain that I am disabled on SSDI and only get paid once a month on the 3rd. Therefore I can only make one payment each month on the 3rd.

The first month I post date a check to the 3rd. Comcast then charges me for post dating the check, for late fees and for shutting off the service, and for turning on the service. They charge me 6 times, once for each action, for all three services (I have the triple play). All totaled, they charged me an additional $60+ dollars on top of the precious $75 installation fee and a late fee of (not exactly sure which fee is the late fee). So I explain all this numerous times to all the different billing agents and explain that if we just move my sue date from the 27th of the month to the 3rd of the month (6 days), all this could be avoided. Oh no she says, but we will be glad to accept a post dated check each and every month. I'll bet they would.

Over 30 years as a loyal customer, now disabled, and this is how I am treated. Unbelievable.

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2:05 am EDT

Comcast / Xfinity Security

I was seated in row K seat 9 section 3. Thoughtout the like Bryan concert (7/24/17) I was discriminated against by a security agent whose number was 5134. Toward the end of the concert this hostile individual put his hand on the back of my left arm and physically "removed" me from the aisle. I was completely in shock and asked to speak with s supervisor right away. He refusef to find me a supervisor, I found another security guard to find me the supervisor and I ended up speaking with "Michael Cexton" whom I was told was head of security at cfonity center Boston. I now have what looks like the forming of a bruise on the back of my arm and I would like to formally press charges against live nation and that security guard. I can be reached at [protected]. My name is dianna lesage.

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4:21 pm EDT
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Comcast / Xfinity English standard

Poor Customer speaking technique and customer service. The best is use Chat service with print out/ or paper write it down.

And their passion about their job is questionable.

I don't like it.

They provide nothing for children, and nothing really good product for family.

May be it is just only for adult sex and violent program. These days is worst, I moved out of that place now even.

But who will improve and give that place a fair offer.

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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