internet connection
Concast did it again!
First complain (May of 2009)
I subscribed for internet services through Comcast. The technician came by, and wanted to install a software that was downloaded from there website. I was a bit reluctant, based on my previous experience (second complain). I said fine, i had to give them administrative privileges. The someprogram.exe installed a whole bunch of things, changed my registry etc. Same day that night i wanted to start the computer, and it wont let me open the control panel/my documents etc or uninstall any program (I keep my computer protected and quite up to date) . (PS I had a file sharing program that I use for non Pirot file sharing ie documents etc) I had to send the computer to manufacturer, now they tell me the HDD is corrupt and needs to be replaced. I can’t prove that it was this idiotic program, but i smell something is wrong here.
Second complain: (Nov 2007)
I was installing Comcast again. This time they wanted me to have their own wireless service, which i didn’t need, i had my own router. Once i hooked it upto the modem, it only worked once, the router was dead! I took it back to best buy, they were saying they weren’t able to resuscitate it, and gave me a new one (the router was 6months old and has used successfully before).
At that point i complained to Comcast that somehow their internet connection has ruined my router, and that i don’t wont it happen again. Afterwards I complained, i installed the new router, and was working fine.
So, not that I believe in ridiculous theories, but I feel that Comcast is using some kind of software to disrupt your hardware if they see it as being against their believes.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
Comcast offered a special where you get all three services for $139 a month. My first bill was $200 for the month. Everything I was getting free before I signed up for the special was taken off and i was now being charged more for the services I had previously. I was told that the service I had would not change for at keast one year and the free services I was getting would stay in tact for the same year with the special I was going to receive. They are a monopoly and they are getting away with it. Time to speak up people and, or boycott Comcast.
The complaint has been investigated and resolved to the customer’s satisfaction.
I currently have Comcast for my cable, internet, and phone service. Since signing up for their service in June of this year, I have had monthly issues and interuptions in service. To be honest, the cable is not bad. The internet and phone service is TERRIBLE! The most recent (and still occuring) issue has lasted over a week. I have been without internet and phone service for about a week. The most frustrating thing is that I work from home and rely on having reliable internet and phone service to do my job. This is a concept that apparently no one in the customer service department at Comcast can understand. I have been forced to call my cell phone provider and increase my minutes for the month in order to avoid overages. Obviously this costed me about $30.
Sick and tired of calling Comcast, I decided to start shopping the services around. AT&T has the same services and offers more perks (DVR and more channels) for the same price. Unfortunately, the Uverse system is not available where I live and I have get the aesthetically pleasing :) dish attached somewhere, but hopefully I will have reliable service.
Bottom line...STAY AWAY FROM COMCAST!
krispix318 Call Dish and AT & T. They now have a new device that does not require installation on your roof. It is like a camera and it can be hooked up with ease without you having to worry at all about a Dish. I am switching to this service and getting three play for $98 monthly. I worried too about the dish but that is not a worry any more. Call them. Ask for that tripod cam thingy they have out now
We usually pay are bill online. This last month when we went to pay our bill we entered the bank information and the website cam back with an error and told us to try later. The next day we went back onlin and made a "successful" payment. A few days later we should two charges from Comcast on our bank statement. We contacted Comcast and they told us they were unable to reverse the direct deposit payment. Finding this unexceptable we got online and "chatted" with an analyst. He told us he could make a credit or bank card. After a week with no credit to out card I got online and "chatted" with another analyst. She informed me that it would take 10-15 days for this credit to show because the finance department had to confirm that they received the money. So now it has been two weeks since this error occurred and we probably won't receive a credit for another two weeks. By this time are next bill will be due.
WITHOLDING MAILED PAYMENTS AFTER DUE DATE TO COLLECT LATE FEES CHARGES, CUSTOMER SERVICE REPRESENTATIVE PROMISE TO MAKE ADJUSTMENT ON NEXT BILLING... NEVER HAPPENENED!
a very unscrupulous practice!
With non existent customer service, and deceiving practices, why do people continue to complain about their service. It does absolutely no good. I will tell you what will make them change their business practices. Everyone on this complaint list needs to cancel their service and go to satellite service, which is exactly what I am going to do. They have absolutely No customer service.
If this is the kind of service you have, it's for the birds. I have been using your email service since we signed on to your service and it stinks. I should not have to go through a half hour of your dumb letters or what ever they are to get into my e mail. My security should be the same unless I change it. Just let me on to your service with out putting me through the ropes. About every other time I have to go through this crap and for one half hour I still have not got into my e mail.
esrass@comcast net
I hate Comcast! They screwed my bill up 3 times in the last 12 mo. Most recently I changed my service. My new bill was supposed to be $90. Instead I get one for $165! I was never told when I called to change my service that I would be charged any fee for changing my service, yet my new bill has a $75 "Early Termination Fee"
What a bunch of BS! Thank God I do not have my payments set to be automatically withdrawn from my account.
I paid my bill (minus the $75) but it will be a cold day in hell before they get that $75 from me. I can't wait for my contract to expire with them.
I have not not had cable since I was a kid, but honestly I am thinking of going without for the first time in almost 20 years. That is how frustrated I am with them.
Comcast=Rip off
Comcast is the worst phone/cable/internet company you can imagine!
They overcharged me several times so someone could get free service off of me.
They are no better than someone impersonating your bank and taking your social security and withdrawing money without authrization.
No other phone/cable company will charge $182.00 a month.
What company do you know charges you one month in advance for their service.
Who eles makes false claims of their bundle package of $84.00 a month in truth the package deal is $150 a month instead. They forgot to tell you that one! Oooops! They will not credit for a mistake on their part. The customer service is horrible beyond its image.
You can never reach these people unless you file a police report or file a complaint with the Better Business Bureau. They never return your calls or e-mail you back!
I hope the rest of us will run this company out of business for unfair business tatics.
At least have the FCC have compeitor to run against Comcast and lets see if they still are in business. Please call the Federal Trade Commission and file a complaint and maybe somebody will investigate them for unfair business practices.
Fraud Fraud Fraud Fraud Fraud Fraud !
Scam Scam Scam !
They are monoploy like you said and need to run out of business!
well lets see if you got a 200dollar bill you probably had a prior balance there is an install charge and the 1st month of svc is prorated comcast is great once you take time to look at your bill
I absolutely despise Comcast. I wish I could avoid them but, as you said, they are a monopoly. Unfortunately, I live in an apartment complex and in order to get another service (DirecTV, Dish Network, etc.), I would have to pay a $250 security deposit to the complex. The way I calculated it, the money I would save by switching wouldn't even come close to that. But if I could get away, I would in a heartbeat. There's no reason basic digital cable and internet should cost $100 a month.
doesn't provide rebates they claim
They offer a great deal with rebates, but when you buy it and try to get the rebates, they are completely unaccessible. They hide the rebates deep in rebates.offerwire.com but you need to register with them and THEN you can order to get the rebates, something not mentioned even offered at all in the comcast advantage website. Basically it means the rebate offer is a huge scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please keep letting us know more about all the rebate scams that offerwire.com has been done.
Why every rebate company is using the same dirty trick!
wow...I ordered Comcast (triple)...says it has a $250 rebate...that is the reason I am switching from
Verizon/Directv...am I making a mistake. Please respond...LRJCicero2@aol.com
Comcast is a bloated, corrupt, politically coonnected corpputing force.
I stopped having anything to do with them. I had high speed internted and got the rebates.
If you call and call and complain and complain - time consuming I know- you will win out.
What I can suggest is call customer service, read a littany of errors, poor service, incompetence, greed, monopolistic impulses, and make fun of Suzanne Roberts. Then demand a check. And escalate it through the ranks, they will give in. I have gone up the chain alot when I had problems. Then when they call about selling more services tell them you will consider nothing until they own up to their other debts. Also, I have threatened to charge THEM a service fee for the time and effort I had to invest to resolve their problems. I say with greta frequency that I do not work for Comcast, and I am resistant in investing my time and money in enabling them.
My motto with everything nowadays is to buy nothing. I have stripped my purchase on non-essentials - and face it- comcast in one GIANT non-essential.
Vote with you dollars.
t. nosack
I'm sorry that you are having problems with your rebate. I'm an employee of Offerwire/Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.
Regards
Mark Ballard
mark.ballard@bridgevine.com
Above note from tomnos@comcast.net
I did the Comcast-Offerwire rebate, which sounded too good to be true because it was so much money; in fact it has been too good to be true, requiring five separate rebates to five separate locations with two different timing requirements. I made the sales person send me the forms before I would complete the transaction, because the silly site would not allow me to download them. I meticulously completed the forms, copied them and when sent in one was "lost" and one "lacked the original proof required" although it was taped to the form. I got the second issue fixed with a call - when I said I had a photocopy, they said, "gee it is right here" and processed it. The lost one would not process so I sent it in two more times - then it processed after I send a letter threatening to sue (I have cheap, good legal service available).
I still have only received three of the five rebates, and each time I call they move alone the process another step - but not before. Oh yea - and the online rebate system has been offline more than half of the times I tried to track status.
It has been a horrendous waste of time, with a process that is designed to lose people along the way (not a surprise) I am willing to bet you are able to maintain less than a 30% payment rate on the complete rebate package overall.
I will tell you who I am because I am still missing two rebates (and they are after the wait time) and this has become a personal challenge. I am actually looking forward to needing to sue over a $50 rebate - if I do I will make it a complete, detailed accurate and entertaining story on a web site that gets offerwire, bridgevine and comcast noticed on search engines. I am kind of anal about details and documentation, so it would be really fun.
Hi foolmeonce,
I too am sorry that you're having a problem. I work at Offerwire.com and can help get this resolved quickly. Please email me your confirmation code and the phone number that the service was ordered for. I can assure you that this NO SCAM!
Thanks
Mark Ballard
mark.ballard@bridgevine.com
Hello,
I am sorry to hear about your recent troubles receiving a rebate. I would be happy to have this reviewed further. Are you able to send me you account phone number, service address and best contact number/time?
Thank you,
George Lunski
Comcast Corporate Office
Comcast Customer Connect
George_Lunski@Cable.Comcast.Com
can't cancel service
I moved from my home 1/18/2009. I called comcast and place me service on vacation hold because there was a chance I was moving back to the address. I called Comcast back on 3/1/2009 and told them I was offically not moving back to the residence and they should cancel my account as of that date. After 4 more calls they finally cancelled my account, or so I thought. I received a refund for the amount they had taken from my credit card after the account was closed. The next month they charged my credit card again. I called they said it was a error and they would correct it. Each month they continue to charge my credit card for services that are not rendered. I've spoken now to 15 employees and have documented all thier id #'s. I still have no confidence that they will cancel the service at my prior address. I making a official complaint to the state's attorneys office but I just want to be done with these people.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
I have read lots of complaints on this site about Comcast's lousy service, bait and switch pricing policies and deceptive sales practices. All in all it paints a picture of a company culture that rewards incompetence and cares more about acquiring new customers than taking care of the customers they already have.
My story is about outright corporate theft! We cancelled our Comcast digital voice account by phone on March 10th 2009, and returned the hardware March 24 2009 to the Hayward California facility. We have the receipt. Despite this cancellation Comcast continued to bill us for the Digital Voice service on the April statement. We contacted Comcast by phone May 9th and was assured the account would be cancelled, the amount in question would be credited and a supervisor would call to confirm.
You can probably guess what happened next: we received no call from a supervisor, and the account was once again billed on the May statement. We contacted Comcast on 5/21 and talked to 4 representatives, the last was a supervisor who said he couldn't help us. Each of the reps we talked to referred us to the cancellation department, which of course you cannot dial directly, so we were transferred telephonically and then were forced to sit in call hold hell for a total of nearly an hour. Each time we were disconnected without ever talking to a rep.
I suppose that when the June bill comes we will still be billed for digital voice service we no longer receive. Because we pay by an automatic debit from our checking account, Comcast is, in essence, helping themselves to $50.00 of our money every month while refusing to rectify the situation. Taking money from someone without providing anything of value in return is theft, which is a crime whether it's an individual who perpetrates it or a massive soulless corporation.
We posted a letter to the corporate VP of customer support at Comcast - here's that link if anyone wants to try it.
http://www.comcastsupport.com/forms/contact/RickGermano/Default.aspx
Because there is little in the way of any real competition, we are still Comcast cable TV subscribers. Our next move would be to cancel the automatic debit bill payment from our checking account. We certainly learned our lesson there.
I say "we" throughout this missive, but it was basically my wife who was pursuing this. She is a customer support manager for a small health technology firm and knows the ins and outs of how customer support works. She insisted on handling this in the belief that a calm, cool and professional approach would get results. She made all the calls as if she were dealing with a company that took customer support seriously (like her company does). After the last contact with Comcast she was nearly in tears. So now I'm trying to take care of this. I am not nearly as controlled and businesslike about things like this as she is. If I have to call Comcast, someone's ears are going to get blown off.
Comcast has been basically stealing around $50.00 a month from us. We have taken efforts to stop this, but the behavior continues. Comcast would have me arrested and take steps to ruin my credit rating if I tried pulling a similar stunt on them.
The complaint has been investigated and resolved to the customer’s satisfaction.
own modem
This is an attempt by a debt collector to collect a debt and any information obtained will be used for that purpose
Account :
Your information and transaction are safe and secure on cpa directpay. Click here to learn more
Name : ibn ali
Cpa reference : [protected]
Zip code : 80247
Account status : paid in full
Creditor : comcast communications
Creditor address : po box 34227
Seattle, wa [protected]
Original current
Item count : 1 0
Item amount ($) : 99.99 .00
Service amount ($) : .00 .00
Collection fee ($) : .00 .00
Total amount submitted ($) : 99.99 .00
Return check charge ($) : .00 .00
Paid amount ($) : .00
Balance ($) : .00
To print a copy of this account for your records, use the print command from your browser
Copyright & copy; [protected] cpa, l. P. All rights reserved
This isp charged me $99.99 for my own modem. Though I did contact them thru phone, e-mails, live chat to tell them this is an owned modem, and their promise to remove this discrepency, they did not for about two monthes and their collecting agent said he reported the amount and my name to the ncb. But when I e-mailed mr. Richo office on a saturday, the amount was taken from my account on the next monday morning. It appears here as if I paid the amount in full. Let me make it clear for everybody: I paid nothing for the claimed debt because originally there was no such debt and anyone who claims otherwise, let him prove that I paid that amount.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
I order cable T.V. from Steve 1sh on 3/16/09 at 1012 amfor 60.93per month which is cable 39.99 + T.F.C 11.99 + DVR 8.95 A few days later a bill arrvied for 83.25 I call and talk to Sylvia and she reduced the bill to 62.95 which I'll paid4/10/09. The next day I recieved a bill mark PAST DUE FOR 166.50 I call and talk to Cerissa on 4/10/09 she says pay the full amount or cancelled the services which I did. as she transfer me to robb 1r4 at 1455 he xcel the services and schuled a pickup for 4/13/09 with no funds due on account. no pickup up was made I call and talk to donna fdd she reschuled a pickup for 4/20/09 did not happen call again schuled p/u for 4/30/09 again did not happen call and talk with Lee ffe schuled for p/u on 5/4 Postal Express p/u at 1305 . than a bill for 536.70 arrvied I call and ansked for a superviser Lee ffe came on the line and says the is to be paid. I own this complany nothing and thay could refund my 62.95 and say sorry.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not bundle with this company. I made that mistke, believing what I had been told about the $99.99 bundle package. From April 15, 2012 to une 11. 2012 my bill is $600.00. My first bill was over $300.00. No one can tell me why other than to say it was prorated. As a senior citizen on a limited income, it is imparative there be no hidden charges. Needless to say I returned to Centurylink where there are no hidden charges. What am I doing asbout this? Well, the FCC, the Better Business Bureau, an attorney and word of mouth is quite effective as well. I will never do business with Comcast again.
hit-and-run damage
A Comcast van sideswiped my parked car on 3/27/2009, and kept on driving. Witnesses saw the accident, and saw the van leave the scene, but did not get the plate number. I filed a police report (report #040557, First District DC Police), and I've been in touch with the following people at Comcast:
Marlene and Harold at customer service [protected]), damage claim #1158320
Mark Allen - [protected]
Stephanie Wilkins - [protected]
Jason Grimes - [protected]
I continually get a run-around. It seems people think that no plate number means no responsibility. Someone at Comcast better step up and help resolve this situation, otherwise I will continue pursuing the issue via publicity on the web and elsewhere, through the police investigation, and through small claims court.
My blog about the problem is here: http://comcast-hitandrun.blogspot.com
The complaint has been investigated and resolved to the customer’s satisfaction.
They have to check their vans... I am sure there are a ton, but someone at the company knows about damaged vans.
awful service
A mentally ill man I care for recently ordered phone service from Comcast. He called the company to place his order for the phone service but I spoke with the customer service representative to confirm the details concerning his service. I always do that for the gentleman to make sure that the information he is provided is correct.
The phone service was scheduled for April 4th between 8:30 AM and 10:30 AM. The technician was late. He was excellent in his demeanor and I have no complaints about him or his service. The young man called Comcast to inform them that the technician was late. As a result of the fact that the technician was late he was entitled to a $20.00 discount off his bill. He was promised a $20.00 discount by the CSR from Comcast. I documented everything because I wanted to be prepared in case there was a problem.
The young man received his Comcast bill a few days ago and guess what...the $20.00 was not deducted from his bill. Today we called Comcast and after about a 20 minute wait on the phone he spoke with a CSR. The CSR he spoke with at Comcast was professional and courteous in his demeanor. He informed him that the request for the $20.00 deduction from his bill was never requested by the previous CSR we had spoken to. That made me feel quite frustrated because were it not for me checking his bill with him he might have never noticed that he did not get the deduction and a promise that was made to him by a CSR at Comcast might not have been kept. The gentleman we spoke with at Comcast today did put in a request for the deduction and the $20.00 will be taken off his bill. And you can be sure that I am going to check his bill to see that the $20.00 is taken off his bill. And it is not the matter that it is only $20.00 which is a small amount of money...it is the principle...when people who work for a company promise their customers something they should deliver what they promise.
This is not the first such experience I have had with the Customer Service department at Comcast. I am very disappointed with how the Customer Service Reps at Comcast provide incorrect pricing information, billing information and make promises that are not kept. Or they make a promise and then the only way you can get the management to keep the promise is by calling the company back and requesting what it is that they promised the customer in the first place. This is not right.
I am going to follow up with the Customer Service Management at Comcast and inform them again of the problem they are having with their Customer Service Department so that hopefully they can educate their CSR's to provide accurate information to their customers as well as to do what they promise when they make commitments to the valued customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you ever had any chance of winning me back as a customer, yesterday pretty much killed it.
There was a massive snowstorm here in late October that knocked down trees and ripped utility lines from poles and homes. I was already a former Comcast customer by then, but your cable was still attached to my house. A piece of it still is. When my power returned, I contacted Comcast via the Web requesting that you either remove or repair your line and included full contact data.
The response? It should have been "we'll schedule a technician to come take care of it". Instead, I was told to either visit my local office or call the 800 number. The wire, or at least a piece of it, has now been coiled on the pole by my house for over a month.
I visited the local office on a Wednesday afternoon only to find a horrendous wait time. I finally asked one of the overworked, and understaffed, customer service reps for the 800 number and burned some cell phone minutes. A technician is finally scheduled to come to my house. Had your service been on a par with the repair technician I spoke to yesterday I would still be a Comcast customer.
What do I want you to do? For the sake of the customers you still have, get some useable customer service. Start taking repair/service requests via internet instead of just overworked stores or annoying 800 numbers. I am now paying more for a FIOS connection, which I can ill afford, but it's worth it to be rid of you. Second, remove the wire, as promised. A reply would be nice, but I'm not expecting much. Comcast doesn't deliver much.
overcharged/poor product
I signed up for Comcast internet at one of these kiosks in the mall and was told it would cost $25.00 a month for 6 months as their introductory offer. Well instead I was paying $43.00. The saleswoman lied to me just to get me to sign up because I told her I was going to sign up for Qwest because they had a special running at the time. Anyways, then my service was constantly interupted and continuous problems they kept reconfiguring my modem etc. When I did try to talk to a tech or a person I would be connected to some non-english pakistani that I would have to ask to repeat what they just said to me. Finally I just stopped paying them, returned the modem and they are threatening me for a $149.00 balance. The McAffe product they provide for free "sucks" and the home page videos rarely play through without stopping. Never again will I do business with this rip-off, lying, poor service of a company again
The complaint has been investigated and resolved to the customer’s satisfaction.
These people owe me a refund for unnecessary charges.
They said I paid for abook that I didn't recieve. So I want every refund that they charge me. Including the bank charges of every $35 that my account was overdrawn. My confirmation number is 080309-[protected] and I want my membership withdrawal.
Thank you,
Ms Theresa D. Davis
When the web page loads you start looking at the headlines then the whole #@$#@! page shifts down jerkiing you eyballs out of their sockest so that Comcast can tell you they are going to change their page.
I also signed up for Comcast Internet and Cable. It has been six months and it is still not working right. I was told I needed a new modem, which I purchase. Then they said it was my router and I got a new one. Then it was the speed (the speed was the same as my DSL and I had never had issues with that) and I upgraded. I have had at least 7 tech appointments and today, after waiting around for several hours, I was told that the automatic dialer had called and left a message and since I didn't get the call, the tech skipped me. I called them thirty minutes into the window to ask when they might be by since I had told them when I set it up that I needed to leave right afterward. They said they couldn't call anyone, it's a big secret. Evidently, according to them, the automated call went out a few minutes later. I have been glued to the phone for almost four hours. There are no missed calls or messages on my phone, either the main recorder or the backup. They confirmed the appointment two times. And they still didn't get it right. I am a single mom, kid in college, and work for myself so when I stuck here waiting for Comcast, I am not making any money. I live in a rural area with no other affordable options or I would be out of here even though I have so much invested in all their upgraded equipment I had to buy. We're powerless and they know it.
COMCAST BILLED ME FOR AN "UNRETURNED EQUIPMENT'--SUPPOSEDLY UNRETURNED
Billed for an equipment that supposedly was not returned. In fact, it was not only returned, but picked-up by a Comcast technician.I kept calling and telling Comcast that I had returned it but still, my bill was sent to a collection agency, who obviously ignored the proof that I sent them about the return of the equipment. In the end, I payed so I the debt collector would stop calling and sending me letters of collection. I needed to move on with my life. I also didn't want my credit score ruined.
Bottom line is, I got cheated of $150 by Comcast. This is just totally wrong! There is no justification for this.
I absolutely hate the AOL Internet Service. It is slow and difficult to maneuver through. Comast, you are ruining a good thing. The same holds true with the "Blue Zone" or "Comcast Zone." You are going to lose a lot of customers if you don't go back to the way you used to do business.
internet
I've had nothing but trouble since swicthing over to comcast internet services. It's always done, your techs are lousy, no help at all. The main reason I'm complaining is that Dennis the night supervisor, badge #[protected] is the rudest person, definitely not a helpful customer service rep or people person. I explained the situation that the internet is always down and I started online classes tonight. I told him I was a 100% disabled vet and cant walk or drive. He said he could cares less about that I'm a disabled vet and I have no priority. That's funny because my handicapped sticker lets me go to the front of any line any where. I thought that was rude and unprofessional. He did schedule me for maintenance on Friday, by then I will miss 3 days of school. If your company likes to hire rude people that's on you. But now I shall go to Senator Kyl's office and file a offical complaint. Is there anything your company can offer me in services? Will my internet ever work? I want Dennis fired! Can't someone come out earier.
The complaint has been investigated and resolved to the customer’s satisfaction.
lied about cost - bait and switch
I have been a Comcast customer for 10+ years. I have called a few times over the years to see what deals were available. Most recently we decided to add digital voice service as we already have tv and internet through Comcast. I called and spoke with someone in sales and we went over our current service and compared what our bill would be like under different options. We were looking at a Triple Play package with lower internet speed and were told that if we took that package our two DVRs that are included at no charge in our current service package would not be included but that if we opted for the more expensive premiere triple play that the two DVRs would be included along with a year of all premium channels for 179/mth. We decided to go for it and the installation was completed that week for the digital phone. While the tech was here he called Comcast and tested both of our DVRs with them over the phone, I signed the work order provided by Comcast that listed the serial numbers for both DVRs. About a week later my bedroom DVR stops working.
I contacted Comcast customer support. I ended up spending two hours on the phone and spoke to two tech support people, one was a lvl 1 and the other was his 'Floor supervisor' named Cara. The lvl 1 began by telling me that he only sees one DVR on my account and that this one must have been turned off as a result (remeber, the serials are both on my work order from a week ago so this is utter BS) and that it will cost me $15/mth on top of the 179 if I want him to reactivate this for me. So I press and ask to speak to a supervisor, before transferring me the level 1 asks to confirm my phone number and reads me my old phone # that was just replaced by Comcast. I expressed my amazement that he would not know the phone number that his own company just installed for me and that the automated voice in the call menu just identified when I navigated the menus on their phone system. I think I made him mad after holding for a few minutes his supervisor 'Cara' came on the line and started off by explaining that she apologizes but that there is nothing they can do about the charge but she can wave it for 2 months. I explained our conversation with the sales person and that we took her at her word in what is essentially a verbal contract and all that a customer has when adding service, when she said that the new bill would only be 179. Cara told me that this was a 'Sales Technique' and that she apologizes but that there is nothing more she can do. I couldn't believe my ears! She pretty much implicated Comcast as using 'Bait and Switch' as a 'Sales Technique'. I admit that I lost my cool and started to tell her to cancel everything, but instead I told her that I would need to call back and speak to someone that 'has a clue'.
Then I waited 30 minutes and called back and talked to a billing rep and his "Sr. Acct. Mgr" named Juanita. Ironically while I was talking to the Billing Rep the other line on my phone rang and it showed as Comcast calling me! I decided to let them leave me a message as I was pretty sure it would be the girl without a clue. I checked after my call and it turned out to be Cara's supervisor 'Stephanie who even in her voicemail sounded condescending but was clearly in either 'Damage Control' mode or call back and make her self sound tough in front of her employee mode. Either way I have no interest in talking to her as I was able to have the Billing rep get me to Juanita the 'Sr. Acct. Mgr'. Juanita as with the previous three began by telling me that she is sorry but that she can't credit an entire 2nd DVR for the 12 month introductory period to make it so that all comes out to 179 as promised. Instead she first stonewalled, second offered 6 mths at $6/mth for the 2nd DVR, third upon further debate added $35 credit which would end up making the 2nd DVR free for 6 mths rather than 12.
Now some of you may think this is a good deal, and if the sales person in the first place had pitched this we probably would have accepted, but I feel that because of the sales person specifically stating that we had to go with this high end package to keep our two DVRs free that this is a matter of principal. We based our decision on this pitch and now I am being told that they are going to 'Do me a favor' and only charge me $6 for 6mths for the box.
I explained to Juanita that she can't make it so that Comcast lives up to the verbal contract from the sales person, I have no reason to expect that she will live up to what she is promising me on this call and that as a result I am not interested and that I will return the second DVR, explore Dish, DSL and other VOIP and once I find other service in the next week or two I will cancel all Comcast service. In concluding the call I asked if she can provide me with an e-mail or name of someone higher up in the organization that I can give some exit feedback to and ask that they review all the recordings from my experience to better understand why I am cancelling. She told me that she would have someone contact me in 24 to 48 hours so that I can give them feedback. I've already priced out alternatives and even though the internet connection will be slower it will still be cheaper and I can get multiple boxes for free.
I am amazed that over a 15/mth dvr charge that was omitted as result of their own error, Comcast is willing to lose not only the 179/mth I would spend for the first 12 months but also the 200/mth x 12 mths ($2400/yr) that I was willing to pay them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for the triple play and was told I will get $250 gift card reward. I waited three months according to the application form which direct you to select fastest $150, or $200. Or $250. I checked $250 box and mailed it with the first month bill as directed. I called and also went to the office which after an hour of research the front office told me I should have signed up for the HD Preferred and not just HD Starter package. Does any one else see this clause on the advertisement. I signed up in April 2011. FTC should make such a non disclosure illegal or the fine print should be more transparent.
I've have avoided Comcast for years and got roped in with an introductory offer. The service is fine but I recieved a late fee for $7.99 on a $26.99 bill. They don't disclose late fee information and claim it's a standard fee. Isn't around 30% late fee a illegal fee? A standard fee? according to who? I see Comcast just settled a class action law suit in Oregan for ripping their customers off for millions to unlawful late fees. I'd like to add my name to a class action lawsuit in Washington if I could. Their service is good but their customer service sucks and business tactics suck even more. For the same money I'll go with someone else.
According to Clark Howard, cable companies are repeatedly ranked in the bottom percentage of customer service scores out of any other industry in the United States.
Further, Comcast is regularly ranked second to last, only one above Time Warner Cable when it comes to providing customer service and having happy customers.
A special rate for Internet service is offered through broadbandoffers.com. The deal is stated as $19.95 per month for 6 months with no contract and service can be cancelled anytime without penalty. They also advertise a free modem, but you must buy the modem and then mail in rebate forms to receive reimbursement minus shipping cost. The online application takes you through some hoops and indicates that service will be activated after the modem is received. I received the modem and then called the phone number that was provided, which connected to Comcast customer service. They had no record of the order and do not offer any deals such as what was stated. After an 1-1/2 hours of the runaround, I was finally told that broadbandoffers.com is a third-party service and I would have to go through them for activation. I went back to the beginning, which was an advertisement at comcastoffers.com, which links to broadbandoffers.com. I could not find any phone numbers. There was an online contact form and I submitted a request for activation. An email response the next day indicated that broadbandoffers.com does NOT handle service activation. They referred me back to Comcast customer service. The box that the modem came in clearly says "Comcast Corp" at the top of the shipping label and directly underneath this it says "broadbandoffers.com". I finally realized that the whole thing is an elaborate bait and switch scam, which appears to be operated by Comcast. I sincerely doubt that I was the first customer to call Comcast and attempt to activate service based on the broadbandoffers.com offering, but the operators played dumb and led me around and around as if to wear me down so that I would get tired and give up. The catch is that once you have payed for the modem and received it, you are not likely to return it at your expense, wait for a refund, and also forfeit the original shipping cost. Broadbandoffers.com cannot activate the service for the stated price and Comcast bumps you into a higher price plan (with a contract?). At that point I decided that I will NEVER DO BUSINESS WITH COMCAST AGAIN!
I called up for one of their deals on a tv advertisement and was told that the deal did not exist even though I had just watched it five minutes before. I signed up for the service anyway at a higher charge. When the ad came on again an hour later, I called up again and they said they would fix it. Several weeks and many phone calls later, it was fixed, but...
I had to pay $175 to have them come out and hook it up (even though I insisted that I could do it myself) plus the $5 router rental that was not listed in the ad but they insisted I had to pay for. I came in and found that the representative had gotten on my computer, hooked it up online to the wall (not the wireless I was paying for the service and installation on), gone on facebook (yeah, I pulled up his facebook account because the ### left it open) and then just left without finishing the job. Several phone calls later I hooked it up myself. I demanded that they credit the $175 but they refused. It gets worse...
I got two bills within the first month. I called up and stated that I would not pay a month and a half in advance and I would pay the one bill on the next month's due date (September's due on October 15). I continued doing this until this month when I noticed that my amount due and amount owed didn't match and that there was an "unbilled" amount of $7.95 listed on my bill with a misc of $8.34. I called and asked what was going on and was told I'd been getting late fees every month for not paying on time and in full. I went round and round with two reps and one supervisor about how I was told this was acceptable that I pay the monthly amount by the next month's due date instead of an additional month in advance and that it shouldn't say "unbilled" if it's being billed. I was called crazy and told it wasn't showing up on the bill that I was looking right at during the entire conversation. I was told by the supervisor that "representatives cannot make the type of arrangements to allow you to avoid late fees". So the supervisor herself admitted that they cannot stand behind the promises of comcast's "customer service". I cancelled. They don't care. They said they're going to take my $31.26 in late fees and put it in collections and then on my credit. I said I and my family will never be customers again. They still didn't care. I told them I'm never going to use their shady company again and I mean it.
Their customer service is a joke. I asked to speak with a manager and was told I couldn't. The fact that they are all foreign and hardly speak English isn't helping matters any. There's a lack of communication not just because of the language barrier and culture barrier (I'm pretty sure they hate me for being an American), but also because they have obviously been taught that the customer is wrong or lying and to do everything they can to screw the customer over more. I've worked in call centers before and would've been fired on the spot had I spoken to any customers (even the irate ones) like they spoke to me...and I was calm the entire time just trying to get them to understand what I was saying (because you usually catch more flies with honey).
I'm calling corporate on Monday. The number online is listed as [protected]. Hopefully they speak English and are able to at least listen to me when I explain that I paid the full balance prior to the due date each month and therefore shouldn't be charged a late fee for arranging in advance not to pay more than one month ahead.
This company is filled with scammers. Just google "comcast scam" and see all the other people who complained about similar things!
service and security
Comcast is a horrible company! Not only is the customer service bad (both rude and untrained), but also they don’t protect personal information or security. They let someone access my account and change my service. This person ordered two cable boxes, upgraded to the highest cable TV package possible and added playboy to my account. Comcast actually distribute equipment to someone. As soon as I received a $300 cable bill, I called them to figure out what was going on. They said that my husband had made the changes. Too bad I am single. They did even have a name of the person in their records. The person was able to just tell them he was Mr. (my last name). Turns out all you need to know to change an account is the address and a phone or account number. Not real secure. I hope criminals don’t know how to read the phone book because that is all they need. Comcast offered to add a PIN to my account for security. I’ve called three times since the pin was added and not one rep has required it to access my account. They still have not refunded my money in full. Needless to say, I am cancelling my service. Bad customer service is one thing, but this is a whole new level of incompetence. Avoid Comcast at all cost.
The complaint has been investigated and resolved to the customer’s satisfaction.
"Frustrated" logged his/her complaint over a year ago (2009). First, I am not a Comcast customer. I have been trying to have Comcast correct their records/mailing list(s) concerning an erroneous addressee and possible identity theft. The frontline of what is termed "customer service" tows the corporate line well. During two seraparte telephone contacts, I was informed in monotone that corporate policy precludes sharing or revealing any customer information. I am pleased to know that, at least in theory, such policy is in place and adhered to. However, in my case, I provided Comcast's representatives with the name in question and the address wrongly attached to the address. All I needed was for them to direct me in how to correct their erroe. Instead of the representatives transferring me to a department or providing a corporate policy/approach to addressing the specific issue, they tried to sell me a package. Wouldn't common sense dictate that I be transferred to a supervisor who, theoretically, would be able to respond to the issue about which I was providing notification? Subsequent to my telephone contacts with Comcast reps, I sent an email to the general electronic contact address. To date I have not received a response to my inquiry/notification. I have absolutely no confidence in an entity or its agents when the simplest of matters has no procedural redress. Until Comcast tightens it's approach to customer service, including prospective customers, and makes customer service an "out loud" priority as opposed to a merely whispered suggestion, I will not consider becoming a customer and I will share my experience in all appropriate venues.
Truth and Justice
comcast rips me off!!!
I purchased the NHL sports package through Comcast. They decided not to show the playoffs, even thought that is included in the package they sell. After an hour of trying to explain what the problem was to 3 customer service buffoons, I finally talked to an upper level supervisor. She placed me on hold while she contacted someone to clarify the problem. In the end, she explained that Comcast didn't have enough channels to air the NHL playoffs, so they chose not to show those games, even though I prepaid for those. In other words, they sold me something and failed to provide what was promised. Rip Off!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm in miami, fl the comcast service is SUCKSSSS.It's sad i have been without T.V for 2 day and i have a child of 3 years old that is sick just because THECNICAL PROBLEM.I WILL CONTINUE THIS MESSAGE JUST TO OPEN OTHER PEOPLE AND WARNING THEM TO USE THIS SERVICE that is a NIGHTMARE call them [protected] comcast
false advertising
Comcast is still playing the $100 Cash Back for digital Voice but after you order they say that your vendor does not support the $100 rebate. That is false advertising.
When I write to them they respond with nonsense e-mails that make no sense. They said they were sorry that I found their ad offensive. What does that mean?
I want to join in a class action suit against them for false advertising.
The complaint has been investigated and resolved to the customer’s satisfaction.
When I signed up for this package I was told that I got channels that I have never been able to access. When I call the CSR tells me yes I should have the channels and calls out a service guy. Then the service guy gets here and sais no they do not have those channels for my tier, and handed me another paper different from the one the CSR sent me. How can they say they offer more channels with a package then local say that it is not part of the tier? That is False Advertising. It would be like buying a car with a V8 then finding out its a 4 banger. I recorded my last call with the CSR saying I should get the channels. So maybe I can get somewhere with the next service guy coming in 2 days.
i received a new channel lineup guide from comcast in the mail, i called about the new channels listed under my plan and the customer svc rep told me that is not true and that i will continu to receive the channels i am currently receiving.
Comcast told me that I should have read the disclaimer on the bottom of the ad. I would like to know if anyone can read that? They are liars, cheats and will advertise false statements to trick customers into signing their contracts.
Although to order on the ad it says to call 1-800-Comcast but they told me that they don't give rebates. The third party advertisers do that. Well, actually they don't . It's a trick. Anyone fooled by Comcast false advertising please file a complaint with the Attorney General of your state.
over charging customers
In 2008 my promo ran out because I did not pay attention to the date. I ended up paying a nice size cable bill until i got another promo. this year I called comcast ahead of time made arrangements so i would not have to deal with a large bill again. Well guess what i still got a large bill and was told by comcast rep that there was no record of my calling even tho i had the persons name and ext i talked to. The rep said that some calls are not recorded. I could go with a very high bill with a 50.00 credit or pay the full bill for 2 months and disconnect service. This is a RIP OFF in the purest form. They should not be able to rip off customers like this
greddy
The complaint has been investigated and resolved to the customer’s satisfaction.
I HATE those people with a PASSION!
They are all foul (over-priced) demons straight from the pits of hell.
failed to receive $150 amazon gift card
Submitted rebate form for $150 Comcast Double Play on September 22, 2008 and received delivery confirmation a few days later. Company claims processing time is 10-16 weeks and it's now been 27 weeks and I still have not received the gift card as promised. Two calls to Acceller resulted in a promise that a supervisor would contact me shortly to resolve the issue but never did anyone call me. My confirmation order for the initial qualifying order was [protected] and the rebate form and required copies of my Comcast bills were submitted IAW the requirements of the rebate form.
The complaint has been investigated and resolved to the customer’s satisfaction.
Digital Landing Complaints - Never Received Rebate
If you have not received your rebate. Please do not hesitate to contact us at www.activationcenter.com . There you can submit your concern and we will contact you in 1 business day. You may also contact us via e-mail at CSR@DigitalLanding.com. We look forward toward resolving your concern.
Sincerely,
Customer Service
Digital Landing
I am also a victim of this scam. Every time I call, I get a new person who takes my conf# and says "We'll send your gift card out, you should get an email soon."
No email. no gift card.
I've filed a complaint with my attorney generals office.
I've filed a complaint with Comcast.
& I filed a complaint with Amazon (who wants to be associated w/ scam artists?)
Comcast still uses this company to sell their services, and since they also directly benefit from this scam I included them in my report to the AG's office. Please send a complaint to your AG if you've been a victim of this scam!
i signed up for the comcast triole play at Walmart mainly because I was handed a walmart gift card and was promised a $200 rebate. Now I can't my rebate because I don't have the employee verification #. I'M PISSED!
I've signed up for Comcast double play for internet & cable service with a rebate of $200 on August 31, 2009. However, when I called comcast in October for furthar information about my rebate, the repersenative told me I had to use Comcast for at least 90 days. Since December would be my 90th days, the rebate paperworks should be sent home with my bill. I waited, yet I never received my rebate paperwork. So once again i called Comcast & the representative told me she would ask her manager to call me back for further information. I never got a call back so I decided to call comcast again, they transfered me to the rebate line & I was told my rebate has expired 60 days after I signed up for Comcast. I never got any emails about my rebate, & was informed the wrong information about my rebate. Is there anyone who could help me resolve my issue?
Thank you for your patience with us. We have sent your gift card in August of 2009. Please let us know that you recevied it.
Acceller Team
I also submitted a rebate for the $200 gift card and still have not seen anything and it has been 20 weeks now.
there making me pay $800 to move there box out of my yard
My complaint is that comcast cable tv has a service box in my back yard right on the easement but in my back yard and everything goes wrong they come and go at any given time accross my yard, without even asking just come in on my property and spend hours fixing nothing when I am laying out sunbathing they come in and out, in and out all day for nothing. So...
Read full complaint and 12 commentsamazon gift card
Digital Landing resells Comcast and other providers promising rebates and gift cards when you sign up. I signed up in June 2008 and never received the Amazon gift card promised despite multiple calls and emails. They will promise to call you back but they never do. Avoid Digital Landing owned by Acceller.
poor service/overcharging billing/no support
Since august of 2008, I have been having problems with our internet and cable service. Comcast has sent out over nine (9) tech. To fix these problems and still charged my account. These problems consisted over the next 5to 6 months while comcast continued to bill me for services they knew I wasn't receiving. On dec 27 of 2008, they sent a tech out who replaced the three modems they had previously installed and to make the system work, he had to install a non secure internet site. Comcast continued to charge my account. I have called in the comcast phone system over 15 times trying first to correct the service and now to correct the billing. I think this is an example of an american company losing there basic customer service skills and ask that comcast stop with there blatant actions of taking advantage of there loyal customers in the name of higher profits. This is one of the main reason made in america is losing it's effect as a brand. Finally my bill was suppose to be no more than 116.00 dollars aa month. I have paid comcast since dec.27 thru feb over 500.00 and the still claim I owe more than 600.00 dollars. Comcast I think it's time that you stand behind the standards that made you one of the leading cable companies and not act like the wall street ceo's who are taking this country down. Signed tired of being abused!
The complaint has been investigated and resolved to the customer’s satisfaction.
yes they are a terrible company and the cost is way to much i cancelled comcast around june 6 2014 owe about 73.00 i pay them 10.00 a month topay it off i notice money missing i my account i get a copy of my bank statement for the 2 mo. comcast on 8-2-14 took out 102.22 dollars on my debit card i did not owe i dispute the charge with my bank they take about 111.5 weeks i get a letter that says they find no error on the charge other complaint would have to be to comcast the it starts 13 phone calls to SO-CALLED billing 2 faxs bank letter bank bill shows debit of 102.22 comcast says they dont show that charge on my ex- account i tell them i sent my bank statement it was took out i cancelled that debit card because they could do it again twice i was told a manager will call me back a solve this no call back i called again this morning 12-10-14
Comcast is horrible. I recently found out that they have overcharged me for over 2 years. They will only reimburse me for 6m. I have escalated the issue to a supervisor and have had to call 3x with no results. Each time we are promised that a supervisor will call me back but they don't.
HORRIBLE - don't get comcast as a service. Once you get them for internet, it takes a lot of time to start a new email and ensure that everyone has your new account - can be difficult if you have a business. I will be taking those steps and dropping comcast.
Comcast - you are a horrible company!
Most discussed Comcast / Xfinity complaints
customer service is god-awful!Recent comments about Comcast / Xfinity company
Unwanted upgrade cable box
Shaw Communications
213 reviews
Sirius XM Radio
304 reviews
Virgin Media
69 reviews
![South African Broadcasting Corporation [SABC]](/images/business/48-48/120698/sabc-tv-licences.jpg){kind=small}
South African Broadcasting Corporation [SABC]
170 reviews
DishTV India
185 reviews
I know this post is late in the making...but I have had weird issues with comcast as well. The router issues is no joke...I have gone through 2 routers wihin a year one was a DLINK gaming router which cost alot of $$ and the other was a Lynksys. Now the thing that is weird is at both times when routers went out comcast was having issues with their internet service after hours and hours of internet being out (usual time frame for them) when service was back both routers were DOA...DEAD DEAD DEAD. Cant access internt but I can hard wire comcast modem to pc and get linked fine..so Im wodering what the deal is. Seems odd to me...I would change providers in a heartbeat if this service wasnt so monopolized where I live..I have no other option but to choose them nothing else in my area. im thinkin to move just so i can change ISP...