Columbia House / Edge Line Ventures reviews & complaints
Columbia House / Edge Line Ventures complaints 31
I have been trying since May 2015 to resolve an issue regarding DVD's that I did not receive but am being charged for. I have emailed them, I have written letters however, they just keep sending me...Read full review
Columbia House / Edge Line Ventures - Lied about nonexistent order
DBI Columbia House charged me $50 for some DVDs. I called them and asked where my DVDs are and they told they haven’t got my order. Then I asked them why they charged me money in that case. They had nothing to say, so they simply hang up. I will return my money sooner or later.
Columbia House / Edge Line Ventures - Was tricked into a Columbia House membership, which still haunts me four years late
I, like many others, was tricked into a Columbia House membership, which still haunts me four years later. After I learned I had to decline their "director's choice" DVDs every three weeks, under...Read full review
Columbia House / Edge Line Ventures - I did not order what they said I did
They have turned an account into collections said I order CDs and or DVDs I did not order anything from this company now its in a collection agency I want a copy of the order My name is Shirley Sherwood address Box 73 Jasper NY 14855 The women that called was very rude I couldnt under stand her and I had too had ask her too slow down again I did not order anything from this company. Again I would like too have a copy of this order if someone is ordering in my name I need proof too have something done about this
Columbia House / Edge Line Ventures - Bad service
I would like the account people at Columbia house to get their stuff together. They tell me my account is closed but keep sending me directors choices. If you throw it away they charge you for the dvd and bill my credit card. I've tried contacting them with no response. This really ***. I'm wasting stamps every month because they won't let me stop the account. I'm just letting everybody know about this so you don't get wrapped up in this mess. Thanks for letting me vent and I hope this helps someone down the line.
I have today received an invoice for some good selection number DOC00003/LPC11111. Dated July 2009, and late payments September 09. I have never ordered any goods whatsoever from these people for at...Read full review
I have been a loyal customer of Columbia House for several years, with a large purchase history and impeccable payment record. On Wedenesday, June 24, 2009, I called the company's DVD customer...Read full review
Columbia House / Edge Line Ventures - Unknown Debt Collection
My husband and I have been receiving calls from Takhar Group for nearly a year. We are both disabled and are unable to deal with the constant harassing from them. From what I have learned online, a number of people have posted complaints about this company but not with you. The representatives are terribly rude and accusatory and are not forthcoming with account numbers from Columbia House, dates, etc. but only want my/our social security numbers, credit card information, and/or payments sent to them. Can you stop them?
Columbia House / Edge Line Ventures - Avoid at all costs
I am soo over their bs..first I enter their club and they try to renege on their own agreement by trying to make me pay for my intro package and two advanced orders before I even received the intro package..I complained to the Attorney General and they were forced to send me my intro package..I paid and am now trying to get them to send me my first few orders so I can kiss their club bye bye..I placed two orders one twice coz they ignored the first order..then I requested a replacement be sent for a dvd title they no longer had that was suppose to be a part of my intro package...I placed a second order that would get me closer to fulfilling my obligation..they sent me my first order one item would count toward my obligation the other item would not..of course the item that did count was heavily damaged..my request for a replacement item is being ignored, by them, they removed the charge for my obligation item, so I'm now no longer one step closer to fulfilling my obligation...they sent me my replacement title plus the dvd set I bought from them does not count toward my obligation and the orders I have placed that would count are being totally ignored..they are trying to back me into a corner..I sent them one last email and gave them 3 days to ship all of my orders or I would be contacting the AG..COLUMBIA HOUSE IS A RIP OFF, AVOID AT ALL COSTS!
Columbia House / Edge Line Ventures - Fraudulent Charge
Columbia House has submitted a bill they say I owe to a collection agency. I do not owe Columbia House any money. They have brought my credit score down 100 point for a charge of $23...that I do not owe them. In addition to that, I have no contact information for Columbia House. I am in the process of trying to refinance my home, and this fraudulent charge is preventing me from getting a good interest rate. Can anyone help?
Columbia House / Edge Line Ventures - Bait and switch fraud
I received a advert which stated buy 7 dvds for .49 each plus shipping which should have been about $25 in total..I ordered the following dvds at .49 each plus shipping...Single white female, the silence of the lambs, red dragon collectors edition, sibling rivalry, psycho collectors edition, father of the bride, and urban legends Bloody Mary..these were suppose to be sent in my introductory package per their own terms..I also placed two advanced orders..the first was Urban Legend the second was Blind Fury..what I received instead of my promised introductory package of 7 dvds I received "Silence Of The Lambs" one of my .49 dvds, Urban Legends priced at $16.95 and Blind Fury priced at $11.94, (they charged me more for my two advanced orders to top it off..$2 more for each title)..Columbia House pulled a bait and switch on me..instead of getting my welcome package of 7 dvds paying for that should I decide to join they sent me the two advanced orders (charged two dollars more for each dvd) I would have gotten had I decided to join and paid for..they sent me the advanced orders first along with a single dvd from my welcome package..they gave me no choice in whether I join the club or not..I opened that package thinking my welcome dvds were inside instead inside was two dvds I was suppose to get AFTER I made my decision about whether I was staying in the club or not..they took my choice away from me now they want me to pay not only for the two advanced dvds now, but also for my welcome dvds I never even received..I emailed them and received the same canned dumber then a box of rocks response both times..Columbia House pulled a bait and switch on me..they have lost ALL of my future business..I DID NOT receive my 7 dvds priced at .49 a piece plus shipping instead what I got was three dvds only one was from my welcome package plus a bill for the welcome package I never even received..I will pay what I owe, but I will NOT buy another thing from them..another thing that angers me two dvds I ordered Psycho collectors edition and Red Dragon aren't even listed on my invoice as being owed to me!
Columbia House / Edge Line Ventures - Legal Racket? Consumer BEWARE of their fraudulent business practices!
The worst experience ever! I am struggling to comprehend why this company is still in business. Their business practices are border-line fraudulent. Please, BEWARE. Don't purchase anything from this company, DO NOT give them your credit card info if you want to avoid long battles to refund unauthorized charges!
I've recently received their demand to pay them $75 of Due on Contract charge, since I failed to purchase 3 more DVDs. I don't even understand how the 2 years contract with 4 DVD's obligation became a year contract... Well, they sent a leaflet along with their threatening collection letter.This leaflet listed all the crappy movies in the world I could buy for their exorbitant prices in order to fulfill my so-called obligations. I wasn't going to purchase any of this crappy titles forced on me so I tried to get an access to my account on their site to peruse their full selection, when to my surprise I've discovered that they de-activated my account. Meaning I didn't have an access to the full selection on-line. The only titles available were the half-a-dollar movies qualifying for their membership. I immediately called the customer service number on the letter [protected] -- what a run-around. You can never reach a live person -- I pushed every option available to try to get a live person on the other end of the line. So after spending more than an hour on the phone I tried to contact their web-site. What a joke! I'v lost a count of e-mails I sent to their Customer Service. I've got an impression that I bunch of parrots was hammering away on the keyboard buttons or they simply have an E-mail robot, which selects the answer by identifying some key words. All my explanations were rebuffed by the demand to pay the money first and then they would send me the CERTIFICATES for the DVD' purchase. Listen to this irony! I don't have an access to their selection because they canceled my account. They force me to choose the titles that I don't want and don't need and then they offer certificates that I can't use since I don't have an access to the full selection without an account. Is this legal? Can somebody help me with an advise? I am going to file a complaint with FTC and Attorney General of Indiana and my State. I've sent a letter to Columbia House DVD Club headquarters regarding this situation. NO reply! Class action, anyone? I am in!
In Jan 2007, I was a victim of identity theft and Internet fraud. I received DVD's from Columbia House that I did not order. I got billing from them for the amount of $106.76, with threats of turning...Read full review
Columbia House / Edge Line Ventures - Illegal Billing
I have received notice after notice from Columbia House for a membership I never signed up for. They're claiming I owe $124.70 for DVDs and a membership I've never signed up for. They claimed I signed a contract with them which I've never done. Columbia House also fails to have anyway to contact them besides an automated telephone line. I've yet to speak with a real person. They also don't seem to accept any letters that are complaining their charges. I've never received anything nor ordered from this company and am wondering how they got my name and address. If Columbia House turns this over to a collection agency I just may place a punitive damages charge against the company if they fail to respond to my letter. Also this seems to be the 5th Final Notice I've received from them. I also do not want my credit score hurt by the irresponsibility of Columbia House.
Columbia House / Edge Line Ventures - collection agencies
I signed up with Columbia House, ordered the movies that I wanted and fulfilled my obligation. I went on-line and cancelled as well as calling them to be sure the account had been cancelled, which I was assured that it was. After about 1 or 2 months I started receiving calls from a collection agency because according to Columbia House I still owed them $25.94. I told the agency that I had cancelled the account and they told me that they would not call again, that was in July of 06 and lo and behold in May of 07 I started getting calls grom a different agency and the same thing happened. This summer once again a different collection agency started calling me and they will not even listen so I will not answer their calls. I simply want Columbia House to cease and desist or I will turn this over to an attorney and they will pay me for harrassment, pain and suffering since I had major back surgery and the calls are never ending, day and night. They are not getting another penny from me and they are a bunch of low life cowards and I do not know how they even stay in business.
I recently became aware that someone had utalized my credit card to become a member of and order DVD from Columbia House DVD Club. RE: Membership #[protected]. I am reporting this as fraud...Read full review
My name is Dorselene Humphries, my grandson Shane Pike (whose name is on the account) is underage (a minor) and had no ones permission to order any DVD's on line. We have not received any DVD's nor...Read full review
Columbia House / Edge Line Ventures - i owe them money
I keep getting bill from Columbia House that I owe them 43.88. I keep sending payments to this Company I, m paying by credit card and still getting notices. what should I do? The payment is sent to Indianapolis, IN [protected]
On 05 / 31 / 07 i received a small box in the mail from a po box in greenville sc. I assumed it was some type of free sample to i opened the box only to find a dvd from columbia house dvd club with...Read full review
Columbia House / Edge Line Ventures - Ridiculous!
So I heard about one of those free iPod touchs/iPod nano sites that actually give away iPods, IF you sign up for 7 offers they provide, sign up meaning give you credit card number. Columbia house had an ad stating 5 DVD's for 49 cents each. I assumed that'd be the cheapest route to go, versus 70 dollars for some strange language dvd or NetFlix, which I saw as potentially costing me a lot of money.
The registration was simple, I entered my credit card and the five DVDs I wanted. However, upon further reflection I decided to cancel my account, literally 5 minutes later. I tried to click around on their site to get some help with this, and was astonished when I discovered that this webpage that sells thousands of DVDs had only one page! the page you enter your credit card number on. I googled "Columbia House" and a bigger website popped up, with 3 pages, a login page, a registration page, and a help page, with no contact information besides an address and an email addressed that bounced back at me when I tried to write them. Finally, I googled "columbia house cancel account" and a few phone numbers came back to me on complaint pages like this one. No where on the website is there a phone number to call. I called the number, [protected] for the publics information, and tried to fight my way through the automated responses to eventually reach a person, even MORE difficult then it sounds. I just want to cancel my account! I canceled all of the other stupid offers I signed up for in a matter of seconds, but Columbia House has no contact information other than an address that's probably out-dated and a sketchy website that I should of known was a scam ahead of time. Throughout the telephone battle, I sent them a question in their question box, which by the way has no way of contacting them independently of their website. It has two or three dropboxes that ask what kind of question you're asking and what the question is about, and finally a space for your email address. I selected "cancel my account from the menu, and a window popped up with a telephone number! it's about time! No where else on the site is there a phone number. I submitted about 25 "questions" in capitol letters sharing my feelings about how difficult it has been dealing with Columbia House. I asked them to cancel my account. Battle of the robots on the phone finally succeeded, by pressing 1 for "english", 5 for "more options" and 5 again for "cancel my account". I listened to horrible violins play for about 15 minutes, while thinking that there's probably a whole lot of other people calling to cancel their accounts, too. A woman answered. I explained the situation in a calm rational voice, explaining that I'd like to cancel my account, like i had done for several of the other offers. She than tells me that I can't cancel my account until AFTER I pay for the 5 DVDs! I don't receive an account number or an invoice for the movies until after they get to my house, so I can't provide an account number. I have to wait 3-4 weeks for the movies to arrive, request a return postage from Columbia house (based on how difficult everything else has been, how can I expect a return postage to come in any reasonable amount of time), mail the movies back, than call the number back, and THEN cancel my account. I have never dealt with such a crazy scam in my life. And it's obvious it's a scam, let's call it what it is. It's not even that great of a deal! Buying movies at BestBuy or Costco or renting with BB or Netflix makes so much more sense that I'm so surprised a company like this is even around to scam anybody! She said "obviously you didn't read the terms and conditions, I cannot cancel you're APPLICATION until after you've received the movies" Oh my god. My request to buy movies from this sub-par fake "deal" site is now an application, and being as such, cannot be canceled!
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