Coles Supermarkets Australia
reviews and complaints

24 /8 /2019 10 am walked into shop at coles toowoomba wilsonton as usaul the shelf empty you have to get down on your hands and knees to get a item from shelf pineapple soft drink then special not stocked in shelf naming dare milk specials of all things.elderly poeple can not get there items i had to help .today sprcaily i had to go shop at woolworths now that is bad for your business. this is been going on for weeks you go ask someone then you get a story . no we are sorry so that is why . i did spend any money at your shop someone got it so your dont mind handing over money to other people. not mention pepsi no stock in shelf had walk to the cold ice section to get a carton of pepsi what a joke staff numbers down customer numbers will fellow not mention seen other shelfs empty not hard to get a staff member pull stock foward this how you sell even i no this just thought i wood mention it to help you store stay afloat

Good afternoon,

I went to Coles on Grenfell st Adelaide where I normally do my shopping at lunchtime. I was to get one bakery item riviera peacan bun or slice (cannot recall the exact name) which is normally $1.50 and today $3.00. Which is double the cost. I went to approach a young lady who has confirmed that it is now $3.00 not $1.50, however I could purchase a pre packaged 2 of such items for the same price of $3.00, claimed to be better value. I find this price increase exorbitant and bordering to extortion. needless to say that the item was left in the basket in the bakery section. In addition I got a wholemeal roll the size of a dinner roll which turned out to be white bread for the privilege of the same prize as a normal size roll. There is an habitual practice to empty pre packaged rolls into the empty basket when empty. m However staff do not take much attention as to respective sizes when emptying the product in the basket for self help by customers.

Go to order 4 tins milo on special, click click then cant buy because minimum $50 order, cant some wizz kid accountant work out some pensioners are not flush with money, live out of town, and probably buy more goods when they go to town to pick up the goods, impulse buy so i click click on Woolworths Lismore . ALL GOOD And i will buy the accountant a pack of sandwiches as he is one sandwich short of a picnic [ dumb ] Greg Rona
And will accept $ 50 Coles voucher for telling the truth

I deliberately spent over $120 to get the free Toys Mini Shop 2 Box. Coles advertises that spend $60 or more can get 1 free box. So, as a customer, I though if you spend $120, you can get 2 free boxes because they also advertises that we can get 1 free Toy Mini Shop if we spend $30 or more. And I get 4 Toys mini when I spend $120 but I didn't get to have even 1 of the free box. Than I asked why? The staff said you have to do it before I paid not after I paid. But, I didn't know it because we normally get the free Items after showing the receipt. Than I go to the customer service. The lady called the Customer Service Manager to handle my issue. However, she was not happy and started talking to me not in a nice way and without smile and with an annoying face.
I patiently explained to her because I know this would caused a bit of trouble for them to fix my issue. However, I expected her to help me out because I'm already paid $122. I explained to her that I didn't know your rules because it doesn't say on the Ad. I expected to be the same as collected the Toys Mini items. I asked her nicely if she could give me 2 free boxes as I already Spend $122 deliberately just to get it for my 2 daughters. She said ‘NO, it's too late. You have to spend another $120 with 2 x $60 transactions again'. Of course I said No. Than I said, ‘I would like to return it all and buy again'. She said ‘NO". So, I got really upset with her attitude. Therefore, I insisted to return all the items I bought and refund my money. Than she did it.
As a Customer Service Manager, she didn't perform a good Customer service by giving attitude and refused to give other options. She is not professional at all with her title.

4 times now I have gone to collect my groceries and have had the same team member who is for a lack of better wording is bitter
No hello or welcome
Gets annoyed when asked to put things in particular bags
Just handed me the clip board and didn't say a word when handed the clip board back dropped it down on pallet in an aggressive way
Rolls eyes is very rude and has a lack of customer service skills
It is putting me off using this service which is very convenient for me
I expect better treatment from staff

On August 16 approximately 4.45pm I was checking out my purchases at Coles Mona Vale.
I had 3 recyclable bags in my trolley that I had brought into the store with me. Two Coles $1 recyclable bags were folded up and placed in a Bakers Delight hessian/cloth bag.
I put the 2 x Coles recyclable bags on the conveyor belt on top of my purchases and proceeded to take my trolley to other end of checkout aisle ready for scanned/completed purchases.
The checkout operator asked me something about tags. I did not hear her properly at first or understand what she meant. She then asked me did I have the tags. I said what tags? The operator indicated my 2 x recyclable Coles bags and said they were new bags and where were the tags as I would have to pay for them.
I replied I did not have the tags as I had brought the bags with me into the store.
The operator replied that that she had had to unfold the bags and they were new bags.
I indicated to my Bakers Delight bag in the trolley and said the bags had been folded up inside that bag.
The operator then called over a man, whom I presumed to be the floor manager, and told him that the 2 x Coles recyclable bags were new and indicated I must have removed the tags.
The floor manager was very non committal and muttered something about we can not afford to lose/accuse (it was unclear) customers and left. He did not apologise to me.
The checkout operator then proceeded to scan my items.
I am a middle class 60 year old and have never stolen anything in my life. I was by this point absolutely embarrassed (this all took place at the checkout in front of other customers). By the time my items were scanned I was in tears and just wanted to leave.
Before I left I said to the checkout operator that she should have the CCTV checked which would clearly show me entering the store with my bags, By this stage she was apologising to me.
Whether I had taken the tags off the bags or whether I hadn't; surely a checkout operator should not accuse a customer of theft purely on what they thought and certainly not in front of all other customers and staff.
An apology from Coles is required.
I will no longer shop at Coles which is upsetting because this store is within my community shops and where I normally shop daily.

I live in somerville vic. the nearest swap meeting is in southland witch would take 40min. drive so all our shoppers living on the morning ton peninsula would have to drive there or to miss out on the swap meeting so if that is what you think on our business we will now be shopping at Woolworth and every body said the same at the school meeting could have had one at mornington or frankston

My family loved your home brand soft liquorice ... we would buy it by the bags full...We thought it was the best out of all the liquorice brands available on the market...
We went to coles tonight to replenish our liquorice supplies... and bought a bag load of your Coles soft liquorice to find out once home and starting to eat it that it was disgusting... rubbery with no taste... when we checked the packaging we noticed in the corner that it is a new recipe... We were very disappointed and will be returning the numerous bags we bought and will not be buying any more in the future... We just hope that other people express their opinion like us... and you bring back the old recipe to the shelves again...
Kind Regards
Sue Antonie

To whom it may concern,

I bought a Superfood Salad Bowl today, 14 August and nearly choked on sharp plastic item that was in the salad. The broken piece of plastic has a very sharp edge that could have caused internal injuries had it been swallowed.

I would simply like to alert you to this issue should there be other contaminated salads.

Secondarily, I would request a Coles Voucher to make up for the contaminated salad. I can be contacted at [protected]@gmail.com.

Best

Margarite clarey

6:30 on 13/08/2019 was waiting at 1 of 2 Checkouts running out of 10 cues were 4 deep which normally isnt a issue the Staff member on my register was having a great chat with a customer and her scan rate wads at about 6-8 the staff in the next register had put through 3 customers with the same amount of items . I asked for less chat and more work which the staff member gave me attitude but her scan rate increased to a normal level Next thing I had was a manager berating me for yelling at staff which I didnt.
He walks of no offer or maybe opening another register .Another young staff member then took over and continued to berate me and say they had done nothing wrong and when I suggested maybe Coles would not like my business she said we dont care I spend at your business over $600 a week I have worked for Coles Myer and worked in retail for over 30 Years I know the standards this is not good enough not by a long way .

On Saturday 29th July 2019, a staff member of Coles Goulburn - Emma Piovesan, made false allegations to her supervisor Kim Hollingshed (supervisor), stating that she had been intimidated and verbally harassed by me, whilst she was at her work place.

As a result of the fictious allegations made by Emma to her manager (Kim Hollingshed); without investigating it further herself prior, she proceeded to contact Goulburn Police and attempt to have a ban order issued on me that would prevent me from entering the Coles Goulburn store and possibly the shopping complex.

Goulburn police refused to serve the requested ban notice, as I was in the store with an out of uniform Officer at the time of the attempted false allegation.

Supervisor (Kim) was asked to provide cctv footage evidence to support the alleged incident. Coles Goulburn were unable to provide any cctv footage to support the allegedged incident and upon further questioning Emma conceded that she had lied. Emma has made false statements about me in an attempt to bring criminal charges against me.

I hold a government position of employment and cannot have ongoing un provoked fictious allegations made against made against me without it affecting my employment.

I have taken the matter further however, believe you as the employing company should be made aware of the negative behaviour actioned by some of your Goulburn Staff.

Please do not hesitate to contact me if you wish to discuss the matter further.

Kind Regards

Kelly Hannifey
E: [protected]@hotmail.com
M: [protected]

I am writing regarding an order that I made for my cat food..It was a $100 order which I placed from overseas as the new owner of the cat's is very bad with money and unreliable in this area.

I requested 20 sets of the 3 cans of food
Equalling 60 cans of food. The stock for the beef variety of purr was unavailable and I only received 5 lots of the cans. The other cans of 3 lots was replaced with some 5 or six sets of chicken. And the remaining supplement was replaced by 3 sachet boxes.

My cat's don't like chicken purr. and the sachets cover much less days of feeding.
What I intended to be a supply of wet fofood for my cat's to be ladting 5 months was reduced to a supply was reduced to 2 and a half months. I was given 5 sets of the 3 tin pack that i desired of the beef purr cat food that I could use for my cat's out of the 20 that I had ordered, keeping in mind that the chicken purr delivered will not be eaten by my cat's.
Insttead of this insufficient delivery to have taken place it would have made sense to inform me so that I could have made a decision on how my $200 purchase would be further processed. This in fact became an order restrospectivly as a misinformed consent of my money.
I would have preferred to have waited 2 weeks until the stock of my order had arrived in stock.

Also replacing the rest of my order with a a few boxes of sachets was not an economic decision for me as the cans stretch much further.
I wrote to the delivery service and was offered just $12 as a recompense.I found this an insulting amount. Given that only a quarter of my order for the supply of purr beef order was all that was fulfilled.

I am handling this matter from overseas
As a gesture to their new owner I have offered to pay for the cats food for a year
So the online ordering I saw as ideal when in fat it was very lacking and has caused me much stress and frustration

I sent 3 comprehensive messaged to the online order people. I replied and stayed the insult in their offer of $12 voucher
This long very clear email fell on deaf ears as I merely received the same self generated reply. My time and energy was wasted on that one.

I am writing hoping that I will receive a more suitable outcome go this very misguided order resolution and would have expected a delivery of my original orders shortcoming to be offered.

so hope to hear from you very soon

Angela Forsey

[protected]@gmail.com

We are coconut water consumers. We know coconut water from living in teh tropics and Brazil. We regularly buy actual coconuts for the coconut water inside.
Today while visiting Coles at Pacific Fair, Broadbeach Qld, we saw a product Raw C Straight up 2 litre coconut water for $6.00. The bottle said it contained 100% PURE coconut water - Label says "sourced in Vietnam".
As soon as we returned home we opened the bottle and tasted it. It looks like coconut water - but the taste was terrible. It tastes as if it has added artificial sweeteners, aromas and is very un-cocnut water in taste. It cannot be "100% pure coconut water". It is impossible.
Please taste/test this product and you will see it is totally misrepresenting what it actually is.

at just before 6pm on Friday 9th August I visited Coles Supermarket at Labrador Park Gold Coast Qld to buy orange juice and strawberries for my wife. Next to the strawberries were cherries with a price tag clearly showing the price of $5.50 and as my wife loves cherries i picked up a packet of the cherries for her.When I went to the self serve checkout I found there was no bar code on the cherries so I asked the young staff member to assist me and he told me Ihad to weigh the cherries, and when I tried that a messge came on the screen saying the scale was not working, so the staff member did something to the scale and it then weighed the cherries and gave a price of $12.I told him the price was clearly marked $5.50 and he told me that the packet was in the wrong place, but as the cherries were all together and about the same size and quantity of cherries I told him that couldnt be so. I feel I was ripped off with an advertised price of $5.50 yet they cost $12. He told me to go and select a different bag or dont take them, and as I was in a hurry and wanted cherries for my wife I had to accept the price of $12 which is not easy for me as an 81 year old pensioner with limited means, but I really had no option and just accepted the price of $12.As a customer of this branch since the mid 1980s I feel that I have been cheated, and will seriously consider whether I will continue to shop at this Coles Supermarket at Labrador Park at all any more, as they are not fair to their customers if they con people into believing a price then more than double the price at the checkout, and when I returned home and washed the cherries I found about 20% of the contents of the bag of cherries were bruised and had to be thrown in the rubbish

I was in my local taree store and had a concern that I want to speak to the manager about only to be fobed of on to a staff member told the manager was not in the store I seen the store manager not fifteen minutes later leaving why was I lied to not happy this is not the first time the staff have done this I think that the staff should stop this sort of thing not happy at all

Dear Coles,

I went to Coles North Sydney branch last Sunday 03 Aug 2019, and I withdrew money from your self checkouts to the amount of $AUS10 to give to the homeless man sitting on the outside of your store. I accidentally walked off and forgot to take the money from the till and didn't realize until I exiting the store that I had no money to give to the homeless man. I immediately went back inside to check the register and asked the cash attendants to help me, which they asked the nearby customers who all denied seeing the cash. I grew increasingly annoyed at the lack of empathy towards my situation and requested that the attendant (of Oriental origin) go have a look at the video which she went to do. She left me waiting for an extended length of time, and upon her return, admitted that one of the customers had taken the money, and didn't seem to care at all about my situation. I have to admit I was shocked at the atrocious level of customer service and lack of empathy to my situation. I admit that it was my error and the amount of cash was only a minor amount but when Cole's films a customer committing a criminal offense and their customer service team doesn't appear to care about the consequences, that is a red flag. For a former employee of the Coles Supermarket Brand for 6 six years (Through high-school and university) I have to admit that the high standards of customer service which I relayed back in my youth appears to be declining leaving me most disappointed. I will not be going back to the North Sydney store again and will be telling all my friends about this too.

Desirable resolution: Retrain your customer service staff. Customer should always be right!

Mel

Tonight upon cutting up my capsicum I found an alive parasite in my capsicum. Luckily I was able to find it and get rid of it before using it as I have had friends who have had these in there food before and become really really I'll. It is simply not good enough and it isn't the first time I've found such things in your products! I need to see action or I will be speaking out publicly about this!

SMS received 3 hrs before delivery time to advise "the" van had broken down & my delivery was cancelled. My payment had been taken from my account and a delivery charge applied. On contact to Coles Customer service they advised me they would cancel my order, refund my money (back to my account in approx a week) and they would apply the delivery charge back to my Coles account for my next order. I need my order tonight as I have ill children & cant leave the house as my husband is away on business. Requested a call back from Management - hasn't come. I won't be using Coles online again. What a farce. Imagine the ill & or elderly that rely on this service. Shameful !

I recently bought a packet of 2 chicken pasties from the fridge section of Coles in Butler WA for $9 believeing that it would be a change from sandwiches. However, after I followed the cooking instructions and took it from the oven, it was welded to bottom of the foil tin and attempt to wrestle it out resulted in the filling coming out and the pasties falling apart. Because the pasties were overlapped in the tin, part of them both (particularly the one on the bottom) were uncooked which did not help as these bits were soggy.

This is more to let you know that that the product is not really working rather than a complaint. If you dont know the problems of a product, you cannot fix them and if it had worked I think my children would have had two very tasty pasties for their lunch tomorrow. I would love to see the product on grase proof paper so that it can be taken from the foil and placed apart on a tray or put in a bigger greaseproof tray.

Unfortunately I bought the product five days ago and have a log fire on which I burn the outer packaging not thinking for one minute I would need it or the receipt, but, I just wanted you to know so that the issue could be resolved.

I have 2 photos that I would like you to see however, im not tech savy and don't know how to get them from my phone to here.

I do hope that you can find the product with my limited information so that it can be sorted as they smell lovely and would I like to give them another go.

Kind regards
Mrs Debbie Wood

At Coles at 5:30 / 6pm on Thursday night to do weekly shopping with my children and was very disappointed in the service.
Not one register was open, after parking at one I walked around trying to find a worker without any luck. After about 5 mins I lined up at 12 items, trying to get the attention of the service lady, she had her head down and no clue as to all the people lined with full trolleys. The girl at self serve stood staring at the crowd but didn't do anything.
There was about 5 people at the smoke counter and about 5 full trolleys lined up. One other bloke grabbed someone from produce who disappeared to get someone. About 5 mins later, and still no acknowledgement from the service lady, so I unloaded my shopping at 12 items. She was so rude in serving me, she didn't even attempt to pack my bags and just stacked my shopping on the counter, I couldn't pack the bags fast enough so everything just got thrown in. On top of that I was made to feel like a dick for taking a full trolley through 12 items. By the time I got served another register had opened so the others waiting moved over. What was worse was a disabled gentleman was stuck behind me. I felt horrible as he was making comments about me using 12 items. The service lady was Kerry and needs a lesson in awareness if in that position. Pick up your game Coles!