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Cohen's Fashion Optical
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Cohen's Fashion Optical
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1.7 50 Reviews

Cohen's Fashion Optical Complaints Summary

9 Resolved
41 Unresolved
Our verdict: With Cohen's Fashion Optical's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Cohen's Fashion Optical reviews & complaints

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9:07 pm EST
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Cohen's Fashion Optical mislead about when glasses would be ready

I visited this store on Tuesday, 2/8/11 to have my prescription filled. I was told that the order could take up to 5 days so I told them I wanted to cancel. the manager promised that she would put a rush on the order so that I could have them on Friday, 2/11. On Friday, 2/11, I called to find out when I could pick the glasses up. the salesperson and manager told me that they weren't in yet. The manager promised to follow up and let me know the status. On Monday, 2/14, the sales person told me tha they still were not in and she could not tell me when I should expect them. I told her I wanted to cancel and I wanted a refund because I needed to order another pair of glasses. I asked to speak with the manager who was expected in after 3 p.m. called back after 3 p.m. the salesperson told me that they would only issue me a store credit the manager would not be in. I spoke with a man and again requested a refund. this group is most unresponsive. I do not want a store credit because I do not want to do business with Cohen's ever again.

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Josh S., Cohen's Brand Ambassador
New York, US
Feb 18, 2011 4:33 pm EST
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Dear Theresa,

Cohen’s Fashion Optical is committed to delivering the best possible customer experience and we’re sorry to hear that you had an issue at our store. We’d love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at sharonv@cohens.bz or call [protected]. We look forward to hearing from you.

Regards,

Josh S.
Cohen’s Fashion Optical Brand Ambassador

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12:29 pm EST

Cohen's Fashion Optical bad service

Cohen's Optical in Hato Rey P.R. promised on 08/20/2010 that I would receive my contact lens in DE, USA, in 2 weeks from that date. It is 1/12/2011. I've called 6 times. I've been told they'd call me back but never did.On 11/18/2010 a woman tells me she has the lens and will send the the following business day.Again, I waited a week and got nothing from Cohen's. I was told lies and I paid for my product. I can't see well.Until yesterday I used the sample lens given too me but they are too old and hurt my eye.

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2:39 am EST
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Cohen's Fashion Optical seriously overpriced pair of glasses

This store do not show the prices of their glasses on display. Got a pair of ALAIN MIKLI eyeglasses which I paid $950 (minus $100 discount) only to find it elsewhere, including 2 other Cohen's Fashion Optical stores for less than $300... and at most, way below $500... and definately nowhere near the $950 charged. This store does not give refunds so I am hoping to work with the BBB to get back at least my $500 overpaid for this overpriced item. I am African-American and wonder if that's a "Black Tax which was imposed...sorry but I could not help but feel seriously hurt and discriminated against.

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Sharona Foox
, US
Jan 18, 2023 11:01 am EST

Sold me lenses that always crack next to the screws .I found out that the lense they use on my rimless is not the correct one.

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Josh S., Cohen's Brand Ambassador
New York, US
Dec 03, 2010 3:29 pm EST
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Dear Overcharged Customer from Queens,

Cohen’s Fashion Optical is committed to delivering the best possible customer experience and we’re sorry to hear that you had an issue at our store. We’d love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at sharonk@cohens.bz or call [protected]. We look forward to hearing from you.

Regards,

Josh S.
Cohen’s Fashion Optical Brand Ambassador

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8:07 pm EDT
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Cohen's Fashion Optical cohen's is a nightmare!

I had a contact lens fitting exam in April 2010 at Cohen's Fashion Optical in Shirley, NY. The first time I went, the doctor tried some brand of lenses that were totally uncomfortable, so he asked me to come back in a few days so he could order some other brand for me to try (apparently they only carry one brand in the store?). Part II of my exam, I tried and liked the brand (1-day Acuvue Moist). So, the exam was over and I was at the front desk getting ready to pay for my exam and order the contacts...the woman at the desk gave me some ridiculous price for the lenses - so I said yeah, no, I can't afford that...so I just paid my insurance copay for the exam and left. Didn't think to ask for my prescription at the time (and, of course, now I found The Fairness to Contact Lens Consumers Act issued in July 2004 - which requires prescribers to give patients a copy of their contact lens prescriptions at the end of a contact lens fitting, even if the patient doesn't ask for it).

So, I've been wearing my glasses exclusively for some time now, but still had a few pairs of my old contacts left - so I wore those once in a while. Ran out of those in June 2010...so I called Cohen's in Shirley last week to get my contact lenses prescription, so I could order them online. I got some super snot (Dominique) on the phone who said the doctor was on vacation through July 5th, and there was nothing she could do...my prescription was never "finalized." I asked if there was another doctor that could look at it and "finalize" it...she said no doctor today, but one would be in the next day and she'd call me back. She didn't. I called either the day she said she would, or the next day, and she said "oh, the other doctor said he can't get involved...you'll have to wait until the doctor gets back from vacation." I said, well, I'm out of contacts and I don't really understand why my prescription wasn't "finalized" - since I was standing at the counter ready to order them after the exam...she said there was nothing she could tell me.

July 6th, I call back and say I was waiting for a call on my prescription...she says "oh, the doctor won't be back from vacation until tomorrow..." I call around 11 this morning (July 7th) and ask for my prescription again. They say they will call me back, the doctor is busy. I call back at 5:30pm...she says the doctor said he will match whatever price I found online. So, I pull up the website I was planning on ordering from and tell her the final price per box I would be getting it for. She puts me on hold for a few minutes, then comes back and asks if she can call me back in about 10 minutes. She calls me back and says she can order them for me tonight and put a rush on the order, but for ~$25 more than the price online. So I said, OK, then I just need the prescription information so I can order them online...then she says, oh, well, you can pick up your prescription tomorrow and do whatever you want with it.

At this point, I have really lost my patience with this place. I tell her that I have been calling repeatedly and trying to order these contacts for over a week now and she says she knows. I quote from the FTC.gov Act that it is federal law for them to release my prescription to me - and that it was federal law to give my prescription to me after my exam (which they didn't do). She says it is the law for my prescription to be signed off on by the doctor, but it isn't signed, so she can't do anything. I ask her "how were you going to order my contacts tonight for me, if the doctor hasn't signed off on my prescription? Or is it just that you won't give it to me now because I'm ordering them from someone other than you?" We kept going back and forth, each time I got more mad and she got more snotty. She kept talking over me...and I started to lose it (I was shaking at this point). I finally hung up on her.

AVOID Cohen's - please! This isn't the first time I have had an issue with them...it is just the most recent, and the most against the law...

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Mumumu
Garden City, US
May 24, 2013 8:23 pm EDT

I had a very bad experience at Cohen`s too. They are very rude, do not know how to treat customers. I hate that optical. It was in Garden City Mall. People do not go there, they want to cheat, no service, everything is very expensive, and they think they are smart and you are stupid.

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6:10 pm EDT
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Cohen's Fashion Optical money hungry

I went to Cohen's @ 50 East 42nd Street and was treated very nicely the first time. Not knowing the procedure for the insurance, I was told by one of their sales persons that I would have to pay upfront and then complete the forms for reimbursement...no problem, I did that. Found out that they young lady scammed me! She needed to accept my insurance first and then I'd be responsible for any co-pays.

Today - 06/30/2010 - I have a refund in the works. Their "manager" was not very happy. I paid $539.93 for my exam, frames & lenses...of course, when I was buying them, the frames were half off ($149.99). Now that they have to reimburse me, the manager is telling me that they have to use the full price of the frames, deduct what my company will allow (because they are not "insurance brand" frames...I was not given the option of seeing those frames!) and give me back the difference between what I paid and the balance - great! I get back a whole $13.99 on the frames!

So, needless to say, I will be writing to the CEO, Chairman, and Marketing VP at the management firm to complain.

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FunSportsman
Greenwich, US
May 09, 2012 2:09 pm EDT

Did you really expect more?

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12:17 pm EDT
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Cohen's Fashion Optical worst experience ever

Worst eyeglass shopping experience of my entire life! I had been there once before and had no problems besides for their horrible glasses selection for my insurance and then if i wanted other ones it cost me an arm and a leg to get semi nice ones. I just went back to Cohen's to get an eye exam on sunday because i hadnt gotten one in 4 years. I had bought designer frames at costco because i knew i could get really nice glasses there for cheaper than any gross pair i could get at Cohen's. So i go and i get my perscription and then i go to order lenses so that my insurance can pay for them. I have a really high perscription so i always have to pay a little bit extra to get the lenses thinned but its been 4 years since i got new lenses and frames that i didn't remember how much exactly. The woman than informs me that to get them 25% thinner is $50 to get them 40% thinner is $100 and to get them 75% thinner is $200 but then says it is impossible to know how thick they are going to be without anything. If i cannot know how thick they will be how do i know how much to get it reduced? they want me to spend $200 thinking that they are going to be hideously thick, no way. So i asked her to check what i did last time and apparently they dont keep your records after 4 years? I thought it was supposed to be 7. And that there was no way to know how much thinner i got them last time. Well can you tell me anything? No! So i decide to screw them and i will take my prescription somewhere else to get my lenses but they refused to give it to me. Withheld my own medical information from me! Can you say ILLEGAL. She said since it was sunday the insurance was closed and she cant call it in and get payed for the exam so she cant release my prescription. That is not how this world works. My insurance doesnt cover it you send me a bill. Thats how the world works and you cant hold my prescription hostage. So than she tried to scare me into thinking that if i didnt get lenses right then and there that i would miss out on my chance to get lenses from my insurance altogether. Lies. She told me i could come back monday and it would be called in.I called my insurance and they told me that they are not allowed to withhold my prescription and whether or not the insurance company is open makes no difference. And they also told me i can get my eyes checked wherever i want and get my lenses wherever i want so long as they were in the insurance network. I walked back in there today which is tuesday and there was no record of me even getting an eye exam because that fat slob didnt put it in the coputer and she didnt call it in. And the woman "assisting" me said she'll be in at 1 if you want to come back. Excuse me i cannot spend my entire life walking in and out of cohen's to get my prescription. So i asked to speak with a manager and aparently one wasnt there. she than decided to cll the girl who originally helped me and i demanded that i get my prescription. It is not my problem that somebody didnt do their job and it has been the most inconvenient 2 days of my life. After causing a scene and demanding that i get whats rightfully mine i got it and will never go back there again. This is a poor excuse for a business and they have 0 customer service. I hope this complaint saves the readers from watsng their time there.

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Tara Doring
, US
Dec 31, 2016 7:35 pm EST
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I will never go there.

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against cohen too
Brooklyn, US
Feb 16, 2011 12:15 am EST

I had a bad experience at Cohen Fashion opt on 7th ave Brooklyn, The lens perscrition they perscribe was too strong. After paying 260.00 for thick lenses and tint they wanted to charge me another 140.00 to change it back to my old lenses. The guy was so slick in trying to sell me a whole new pair lens frame all the works for another 300.00 and he gets to keep an expensive frame that he filled with the wrong perscription . This would have totaled 560.00 Plus my frames which were 175.00. So I have a pair of glasses that I can not use. My eyeglass plan can't be used for another two years. Now I am left with my old broken frames but good lenses until I can come up with enough money and go reputable place . I wish I would have read your complaint before going to cohen

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ivorycassiopeia
East Moriches, US
Jul 07, 2010 8:25 pm EDT
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I would LOVE to join a class action suit against this place...I've been to 3 different Cohen's locations several times over the years (my vision insurance isn't great), and I have had nothing but problems EVERY time...

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Martin Singer
Staten Island, US
Mar 30, 2010 4:52 pm EDT

Thank you sooo much. I was going to purchase glasses but now, I will never go there!

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2:05 pm EDT
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Cohen's Fashion Optical cannot fit glasses

When I received the call to pick up my new glasses, I called to confirm their Sunday hours. When I arrived, I was quickly handed my glasses and no offer followed to fit them. When I noticed that the edges had not been polished I was told that the optician had left early and was given the hours that I could return for fitting and polishing. Remarkably, they have no one licensed to adjust glasses on Saturday, so I returned the following Sunday. Guess what? The optician had left early, AGAIN. I was told to come back. When I asked for a better solution I was given the owner's name and told to call her on Monday. I did...got an answering machine and left a message. No one returned my call for 4 days, so when the lens popped out of my new glasses, I called again. Still no response. I called corporate who encouraged me to make an appointment with the owner for a fitting, which I did. She pretended not to be in when I arrived so she could "surprise" me with her expert polishing skills, but still did not notice that the glasses sat on a 20 degree angle on my face. I had to ask for an adjustment and ASK for an apology. Absolutely the worst experience in my 50 years of wearing glasses!

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Cohen's Fashion Optical - customer service - none

On Sunday 3/1/09 at about 2:40 PM, I waited for about 15-20 minutes for service to purchase new eyeglasses. One Salesman was occupied with a customer and his 2 companions. A 2nd employee who earlier told me to indicate when I was ready, quickly disappeared into a back room when I did. A female salesperson was squatting down looking thru a drawer for about...

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6:18 pm EST
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Cohen's Fashion Optical scam

Cohen's Fashion Optical at this location charged me a $59.99 copay for a basic exam, even though I am fully insured. They also overcharged me for frames and lenses and mislead me about my insurance coverage.

Overpriced product. Overpriced exams. A yuppy decor and indifferent Israeli staff does not justify ripping people off.

I was a fool for going there, don't let yourself become one.

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1:03 pm EST

Cohen's Fashion Optical poor service

Do you know that the Optomitrists within these franchised locations are unaffilliated with the company?
My complaint is that I went back to the store where I received an eye exam and purchased my glasses to get a copy of the prescription so that I could buy some contact lenses. I was told, brusquely, by the clerk, "That doctor don't work here no more...and she took her records with her". When I complained the clerk said, "That's not my problem" and walked down to the other end of the counter to talk to her boyfriend. As I walked out, I heard her say, "Jerk" under her breath! Wow, what a spectacular customer service moment!

How can a store allow a doctor to leave without maintaining a copy of the medical records? Basically they told me "tough luck"...and now i have to start all over again with a new doctor. Well, guess what, it won't be the one currently working in their back office!

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Ted Lew
, US
Dec 03, 2022 6:24 pm EST

Ordered lenses at Port St Lucie Store, FL on 10/31. Visited store twice since, no lenses, no excuses, just wait... They have my new frames also.

Now What?

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ruben mercardo
new yory, US
Nov 15, 2010 3:16 pm EST
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i went to the cohens optical in white plains new york, at the galleria mall.
i see what look like a doctor come out of the edging room and say to the cvounter person, " hold on i am almost finished cutting lenses".
i have used cohens for almost 10 years and i have never seen a doctor cutting lenses.
i asked him his name and he said Dr Dee with double e.
i said thats not a real name, and he said that i could not pronouce his real name and refused to tell me his real name. i believe he was a phony and they use unqualify people at that location. i called cohens and reported it and they said they will look into it. i don't want someone unqualified cutting my lenses

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FunSportsman
Greenwich, US
Dec 15, 2009 10:09 pm EST

New Jersey like many states protects the patient by requiring the "optical store" doctor to maintain separate records. Ideally, your eye exam is a "private matter" between you and your doctor- free from the pressures of "just" selling glasses by the staff. Unfortuneatly, doctors who
work with "corporate" locations often terminate their relationship for various reasons. Next time- find an office where the doctor is treated well and enjoys the "location of pratice".

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Phone number

+1 (516) 395-9825

Website

www.cohensfashionoptical.com

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