Cobblestone Remodeling
reviews and complaints

I've been really happy with the work done by Cobblestone Remodeling, Inc. Every job was done on time and to my satisfaction. They've done a bunch of jobs for me and I would totally recommend them.

We had Cobblestone do a big kitchen and first floor remodel. We were super happy with the quality and how fast they did the work, especially when the pandemic started. They were awesome to work with, always on time and really trustworthy.

DO NOT USE COBBLESTONE. RUN THE OPPOSITE DIRECTION. We contracted with Cobblestone to remodel our kitchen and fireplace. We worked with Jennifer M, who took our vision and created a lovely rendering. She assured us that Cobblestone's service, professionalism, and attention to detail more than makes up for the premium charged over other bids that we received (1.5x as much as the other bids). After we signed the contract with Cobblestone, things went downhill quickly. What follows is a cautionary tale. Do not work with Cobblestone. First, there were two delays in starting the project. Once because the cabinets weren't ready on time and the second delay came when the crew showed up to start demolition of the kitchen, only to learn that all of the cabinets still weren't available. At this point the cabinets had allegedly been ordered two months ago and still weren't in. After the cabinets were installed we immediately notified Cobblestone that the cabinet material and color were not what we ordered. We met with the owner of the company (Bill Conforti), and gave him the opportunity to rip out the cabinets and start over, or keep going and make a financial adjustment at the end. The owner elected to keep going. Jennifer mis-ordered kitchen shelving and the matching mantel, and proceeded to lie to everyone, her own colleagues and us, about what happened. She blamed the vendor for the mishap, even after the vendor proved to us that they shipped exactly what Jennifer ordered. Even when faced with documented evidence of what she'd done, Jennifer continued to lie and claim that she had a telephone conversation with the vendor where they agreed to her request, but she did not obtain a revised work order from the vendor showing it. Jennifer incorrectly measured the kitchen and the cabinets were installed wrong. We pointed this out to the crew, who informed us that they installed according to the measurements. One of the drawers and a cabinet could not open due to their placement. The crew had to take out the cabinets, move plumbing, and reinstall the cabinets in order for the drawer and cabinet to be functional. This caused several days of delay, due to an error that could have easily been avoided. Beyond Jennifer's mountain of mistakes, there were craftsmanship issues with the work that was completed. To the credit of the subcontractor, each time we pointed out a craftsmanship mistake they came in and did it again. Some of the mistakes were the result of the materials ordered (failing to order proper stacked brick to wrap around the fireplace), and some of the mistakes were on the crew. But they tried their best to make everything look as nice as they could with the materials ordered. During our final meeting with the company we sat down with Bill, Jennifer, the project manager, the crew supervisor, and a different project manager that had never been involved on our job and never stepped foot into our house. During this meeting Jennifer told more lies, accused us of misremembering the design meetings, and claimed others had screwed up. The mystery new PM that has never been in our house suggested lots of easy and quick fixes for each of our complaints. Even as he is suggesting these fixes, the crew supervisor is shaking his head no because he actually knows what materials are in the house, and knows that these fixes won't work (also, where was this PM when the problems were happening). In the end, Bill offered a very insulting discount on the work, and when we declined he suggested that they could come and redo the cabinets, shelving and mantel. Only after we pointed out that he is suggested redoing the entire project did we get any traction on a more reasonable adjustment to the original quote. The project ended up taking 13 weeks from the day they actually started. This is after everyone at Cobblestone assured us that this kitchen would take 3 weeks from start to finish. We always felt like 3 weeks was unlikely, but never imagined that it would take 4x as long as quoted.