The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Coast Dentalpatient/doctor privacy

G
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a verified customer
Verified customer

As soon as I sat down the dental assistant told me I was getting a cancer test for my mouth and it would be $64.00 instead of the $5.00 I was told the visit was going cost. When I asked if I had to have the test she stated "no but It would be foolish not to since mouth cancer is the number one cause of cancer deaths(or something like that). when I told her I could not afford it she looked at me as if I was this loser of a person and stated very loud "oh so it is a money issue" and made sure all the other patients could hear her reply. While I was waiting for the next person to look at my mouth I heard all the other patients problems with their teeth and what it would cost to have them fixed. one assistant told this guy" none of your bottom teeth are any good and they all need to come out". She said it with a tone of insult to the poor guy whose businees every patient knows about now. I know he must have been humiliated. I know I was humiliated when they started to list off the problems with my mouth for every one to hear. then finally the actual dentist comes in and does not even say hello. she tells me to sit back and starts listing all my problems to the assistant. I felt like a cow being herded into and out of the barn for the daily milking. Coast dental and any dental facility that runs their business in such a fashion should be shut down for the lack of privacy never mind the very impersonal care you get. Coast dental get a big F for FAIL

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Mark Regan · May 17, 2011

    Geotracy,
    I’m sorry that you had this experience at Coast Dental Crystal River. Patient privacy is very important to us. Please contact me directly at [email protected] so that we can discuss the situation.
    -Mark Regan

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