Menu
For Business Write a review File a complaint
Cleverbridge Customer Service Phone, Email, Contacts

Cleverbridge
Reviews and Complaints

www.cleverbridge.com

Learn how the rating is calculated

2.4 238 Complaints
Claimed
Cleverbridge has claimed their business profile
Write a review File a complaint

Cleverbridge Complaints 238

ComplaintsBoard
S
9:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge malwarebyte subscription

Noticed on my credit card bill that I was charged 2707 within two days of each other for a subscription to a malware bites so I notified the company plan for bridge and told them about it but instead of taking one off they added another I got an email saying that a third charge of been made for the same amount please take care of this mistake immediately thank you

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
W
12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge nero platinum 2019

I purchased Nero 2019 Sept. 1 2019. I received the licence number but when I tried to set it up it came out that the seriel number was for a different product so I contacted you.
I revceived the response you would amend this and that I could download the product.
My computer wound up with irreparable damage and I have only just received my new computer.
I am still getting notice that the seriel number is incorrect and I cannot download it.
The reference number is AKD [protected]
Please help
thanks
w puddicombe
[protected]@yahoo.co.uk
[protected]

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
J
7:31 pm EST

Cleverbridge unauthorized charge for a software update, I did not authorize this...

This company Cleverbridge charged my paypal account $49.00 for a software update, to a software program I've been using in the FREE version for several years now. They even added themselves for Auto payments on my account : (
I unclicked their auto payment option and contacted payapl refund my payment, as I was not aware and DID NOT Authorize any payment for a software upgrade .
More Low Like Scumbags trying to F. over people.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
C
9:25 am EDT

Cleverbridge avira antivirus

I paid $83.93 CDN on Oct 5 for my renewal of Avira and now it appears for some reason I am paying again with another deduction from my Paypal of $44.99 US? What is going on? I want the second payment refunded since I did not authorize it. What does it mean when it says a split payment? I want the second payment returned since the renewal on Oct 5 was for a full year for 5 devices. The second payment was for only 1 device so it does not make any sense. I expect a refund of the $44.99 US as soon as possible.

Carol Campbell
[protected]@gmail.com

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
L
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge account verification

I have also been asked for my account detail for verification, I do not have a problem with this in principle. The bit I have a problem with is the amount of money they say I must have in my account for them to be able to verify my account £300.00 (almost $400.00) This amount is in no way necessary for account verification. In fact it is more than the total of many peoples weekly wage.

Please can you explain and justify why such a large amount of money is required by yourselves for account verification, your stock answer of it is the rules is in no way an explanation.

Read full review of Cleverbridge
View 0 more photos
Hide full review
ComplaintsBoard
E
11:01 am EDT

Cleverbridge avira.. a security package

There were 2 charges on our August chase card from Cleverbridge which I believe is for Avira...this was for a renewal we did not authorize. I would like both charges refunded and also to make sure Aivra does not charge us for any other product...everything should be cancelled. The Avira program allowed my computed to be hacked and almost destroyed.

Ellen & Paul Fein

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
D
6:15 am EDT

Cleverbridge paypal payment

I have notified Chase Bank that I have noticed 6 payments of $14.95 coming out of my checking account thru PayPal or my credit card on or about the 15th/16th of each month since January, 2018 until August, 2018. I would like this matter closed and if possible the money refund back to PayPal or to Chase checking account.
If you need to contact me my email address is: dennis.[protected]@yahoo.com.
Thanks in advance, Mr. Dennis Wear

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
S
7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge unknown/unauthorized charge

My credit card statement shows a charge of $49.99 from CBI Cleverbridge. I have no idea who this person is, nor what service they alleged to be provided. A Google search indicates that they are some sort of a software provider. All of my software I have purchased independently and installed myself. Nothing has been purchased from CBI cleverbridge. I work at Cal State University Northridge, and purchase all of my software through them using my educator discount.

Read full review of Cleverbridge and 1 comment
Hide full review
1 comment
Add a comment
E
E
Edward Manley
US
Sep 09, 2018 6:04 pm EDT

My credit card was charged illegally Edward Manley eshagboy @aol.com.

ComplaintsBoard
C
1:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge charged 59.00 for something I never ordered!

PayPal logo July 24, 2018, 7:56 pmPDT
Transaction ID: 78101078JT05ib1cL
Hello [protected]@outlook.com,
You sent a payment of $59.88 USD to cleverbridge, Inc
([protected]@cleverbridge.com)

It may take a few moments for this transaction to appear in your account.
Merchant
cleverbridge, Inc
[protected]@cleverbridge.com Instructions to merchant
You haven't entered any instructions.
PayPal Credit. It's About Time. Get 6 months special financing on purchases of $99 or more when you check out with PayPal and choose PayPal Credit. Subject to credit approval. See terms. Apply Now.
Description Unit Price Qty Amount
MacKeeper Premium - #[protected]

$59.88 USD

1

$59.88 USD

Subtotal
Total

Payment
$59.88 USD
$59.88 USD

$59.88 USD
Invoice ID: [protected]
Issues with this transaction?

If this not your transaction, we will help the process of recovery refund and protect your account. press the button bellow

Recovery My Account
.

Questions? Visit the Help Center at: www.paypal.com/help.
Thanks for using ΡayΡaI Expres Checkout the safer, easier way to pay and get paid online.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

Cοpyright © [protected] ΡayΡal. All rights reserved.
PayPal Email ID PP120 - 9aae19e2301b1

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
W
9:19 am EDT

Cleverbridge tuneup utilities 2014

I purchased tune up utilities 2014 on 10/07/18 and immediately tried to install which said would only take minutes. 6 hours later I was still having problems, I couldn't use my PC for important work that needed doing. I tried un-installing and this eventually worked overnight. I tried installing again but with no luck . I contacted your support department and was told 'you are aware its 4 year old software, hence the "2014" reference in the name and definitely not Windows 10 compatible nor does it claim to be Windows 10 compatible' Not the answer I was expecting from a Customer Service point of view. I replied that I'm not tech savvy and wasn't aware that it was incompatible. I received no reply. I emailed again and requested a refund so that I could purchase something that was compatible. Again no reply. That was 5 days ago and I have heard nothing from your support department. I look forward to hearing from someone from your company who can resolve this matter. Mrs Jackson Ref no [protected]

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
B
5:26 pm EDT

Cleverbridge cbi*pc/mackeeper

I have four billings on my Credit Card Statement from Mackeeper are a part of CLEVERBRIDGE. I have one billing dated June 9, 2018 for $118.80 that was apparently submitted through PAYPAL. I don't even have PAYPAL. I have another charge for $118.80 submitted on June 18 for the same amount, $118.80.

I have two other charges. One listed as PADDLE.NET MACPAW.COM for $39.95, dated
July 6, 2018; and the other same title for $27.97, dated July 6, 2018. I complained to them about these charges and they said they would refund them, but it never happened.

How were they able to do this through Cleverbridge? I have called my Bank and given them this information. It is my strong desire to clear this up immediately.

Read full review of Cleverbridge and 1 comment
Hide full review
1 comment
Add a comment
L
L
llinda c
Montreal, CA
Feb 19, 2022 1:10 pm EST

I had Mackeepper 3 y ago. And, closed it with the purchase of another Antivirus. Suddenly, last week, Feb.18, 2022 (3 years after) I see that they have withdrawn from my card, the amount of $178.84. That without my permission.

I have taken pleasures.

People have to know that.

ComplaintsBoard
K
8:06 am EDT

Cleverbridge cbi*winzip

Duplicate charge. Probably my fault. Purchased software for my grandson - TWICE!

FIRST TIME:

CBI*WINZIP
Account ...5127
$34.95
35 TrueBlue® points

PURCHASED BY
Kenneth Munson
TRANSACTION DATE
Sunday, Jul 1st, 2018
POST DATE
Monday, Jul 2nd, 2018
MERCHANT LOCATION*
[protected] IL 60654
MERCHANT CATEGORY
COMPUTER SOFTWARE STORES

SECOND TIME:

CBI*WINZIP
Account ...5127
$34.95
35 TrueBlue® points

PURCHASED BY
Kenneth Munson
TRANSACTION DATE
Sunday, Jul 1st, 2018
POST DATE
Monday, Jul 2nd, 2018
MERCHANT LOCATION*
[protected] IL 60654
MERCHANT CATEGORY
COMPUTER SOFTWARE STORES

Read full review of Cleverbridge and 1 comment
Hide full review
1 comment
Add a comment
D
D
DennyG
US
Dec 20, 2019 7:15 am EST

Since have WinZip System Utility Suite I've lost my Registration Key at least five times. Finally WinZip told me my licence ID is based on BIOS+CPU+System ID+Baseboard (Motherboard)+Disk Drives (HDDs). I have several external Hard Drives and Flash Drives that are not always connected. The drive letters change depending which drives are connected and in what order. WinZip Help is no longer responding to my requests to reset my key. I have four months left on my subscription and I wondering if others have the same problem with WinZip. I also have WinZip Disk Tools and have no problem with my registration key. I only have one computer that they are both installed on. When I try to re-input my key it tells me to buy a new key because the key can't be used on multiple computers. If they are so high tech why can't they tell the two programs are on the same computer?

ComplaintsBoard
P
8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge malwarebytes: not authorized charge on my bank card

Bought and paid for one year's service (two computers) last year. Malwarebytes charged my bank card. OK. I notified them hurricane Harvey flooded business and home in August -- killing all computers, programs, files, etc. No response. I got a renewal email from them several months ago. "Congratulations we renewed your account have a nice day!" I replied -- sorry no thanks. Your program was lost with all computers last August. No need or desire now. DO NOT CHARGE MY BANK CARD AGAIN! Again, no reply. Today I note on my bank card CBI has charged @24.95 for Malwarebytes. Fraud! Not authorized! Refund what you stole. I have notified my bank card holder --- not I've notified you. Refund what you debited and do not EVER DO THAT AGAIN! Do it now or I'll complain to the BBB in your state and township!
Putnam Richardson

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
T
11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge malwarebytes

ref [protected] The Bag Ladynm
tried to renew my subscription using my Lloyds Bank business account VISA debit card Your system asks for an issue number THERE IS NOT ONE . Message then states " this type ofcard is not supported " IT IS A NORMAL VISA BUSINESS DEBIT CARD, SO WHAT IS THE PROBLEM ?

I am not prepared towaste money phoning the USA ans the english number I wa given does not work [protected])

Please respond urgently to ensure I get continued cover

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
P
1:37 am EDT

Cleverbridge winzip

You have charged my finnish visa-account (ref.nr. [protected]):
30.03. eur / deu 49, 54 osto deu cleverbridge. cbawinzip 49, 54
04.04. eur / deu 49, 54 osto deu cleverbridge. cbawinzip 49, 54
i have not ordered these. please find out why this has happened and let me know what i must do to get compensation and end this. i have been a user of the zip/unzip software but have not ordered malware protection because i use f-secure.

Pentti saastamoinen

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
R
10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge cbi*malwarebytes

On my citi bank charge card I show a charge of $24.95 and it is said to be recurring. I never ordered this and when I called to cancel and get a card credit the number sent me to your organization. Please cancel this charge and issue a credit of the $24.95. I do not know how this charge was made but I did not do it and do not need any Malwarebytes.

Read full review of Cleverbridge and 2 comments
Hide full review
2 comments
Add a comment
W
W
Walter Sellers
US
Apr 28, 2018 10:21 am EDT

AGAIN I DON'T WANT THIS SERVICE FROM MALWAREBYTES REFUND MY CHASE ACCOUNT ASAP $24.95

W
W
Walter Sellers
US
Apr 28, 2018 10:20 am EDT

There is a charge on my Chase Bank Account for $24.95 I want this refunded to my Chase Account asap. I don't want this service from Malwarebytes. Please refund this amount asap thanks

ComplaintsBoard
K
5:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge unauthorized purchase for $29.99 on 2/28/18

My credit card was charged $29.99 for software I did not authorize, nor did I purchase for "security reviver". I want the charged immediately refunded or I will contact my cc company and file a dispute. I have never heard of the software nor the company. When I called the number on the invoice #BKD-[protected] Reference #[protected]. "CB*REVIVERSOFT.COM, only referred me to cleverbridge.net which was not helpful!

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
G
5:35 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Cleverbridge cbi*malwarebytes

2/17/2018
transaction # might be [protected]
I was charged $39.99 for this, but this is a bogus company to start with. There are multiple complaints against them. I would like to have my money reimbursed, as there is no service being rendered. This was supposedly for Malwarebytes protection, which I have through another company. Please expedite the reimbursement.

Thank you for your immediate attention to this issue.

Read full review of Cleverbridge
Update by graciemom
Mar 17, 2018 5:37 pm EDT

2/17/2018
transaction # might be [protected]
I was charged $39.99 for this, but this is a bogus company to start with. There are multiple complaints against them. I would like to have my money reimbursed, as there is no service being rendered. This was supposedly for Malwarebytes protection, which I have through another company. Please expedite the reimbursement.

Thank you for your immediate attention to this issue.

Hide full review
ComplaintsBoard
P
6:53 pm EDT

Cleverbridge taking monnaie from my credit card, not authorizing

My debit card (4530 91* * 4015), caisse Hochelaga-Maisonneuve, Montreal, QC, was charge for 49.95 for some computer software. I didn't authorize this charge and want it credit back to my acct. Immediately. I don't know who authorized it but I didn't. I don't even know who you people are and expect my refund to be posted today. Or refund me from my paypal : pat. [protected]@editiondimensionneuve.com Contact me, please, for best marketing for you. Let them know about your company. Thank you.

Patricia Marcoux
3473, rue Lafontaine
Lac-Mégantic, Qc
G6B 2K5
pat.[protected]@outlook.com
pat.[protected]@editiondimensionneuve.com

Read full review of Cleverbridge
View 0 more photos
Hide full review
ComplaintsBoard
K
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge malwarebytes order

Please do NOT withdraw money from my account for products I did NOT order; on March 5th, your company withdrew $39.99 for CBI Malware Bytes...which I didn't order. I cancelled my account with you on March 12th #[protected].
Please have some compassion ; I am disabled and on a VERY Limited income...please refund my money asap, for both programs...(the only information you supplied me with for the MalwareBytes is; CBI Malware bytes IL 03/03.) Thank you very much, Katherine Lengyel

Read full review of Cleverbridge and 1 comment
Hide full review
1 comment
Add a comment
C
C
Carol Sheffield Hughes
US
Mar 28, 2018 11:07 am EDT

CBI*Malwarebytes was charged on my Sam's Mastercharge in the amount of 27.26 without my authorization. I would like a refund as I am not renewing this software and did not download.

Cleverbridge Reviews 0

Looks like Cleverbridge has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of Cleverbridge complaint handling

Cleverbridge reviews first appeared on Complaints Board on Jul 1, 2009. The latest review Cleverbridge company was posted on Jan 19, 2024. The latest complaint unable to download reviver software llc was resolved on Dec 30, 2014. Cleverbridge has an average consumer rating of 2 stars from 238 reviews. Cleverbridge has resolved 86 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.2
1351 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Cleverbridge Contacts

  2. Cleverbridge phone numbers
    +1 (312) 922-8693
    +1 (312) 922-8693
    Click up if you have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 7 7 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number
    Chicago, United States
    +1 (415) 612-2806
    +1 (415) 612-2806
    Click up if you have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 10 10 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number
    San Francisco, United States
    +49 221 222 450
    +49 221 222 450
    Click up if you have successfully reached Cleverbridge by calling +49 221 222 450 phone number 4 4 users reported that they have successfully reached Cleverbridge by calling +49 221 222 450 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number 2 2 users reported that they have UNsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number
    33%
    Confidence score
    Germany
    +81 368 692 200
    +81 368 692 200
    Click up if you have successfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +81 368 692 200 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number
    Japan
    +886 226 566 018
    +886 226 566 018
    Click up if you have successfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +886 226 566 018 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number
    Taiwan
    More phone numbers
  3. Cleverbridge emails
  4. Cleverbridge address
    350 N. Clark Street, Suite 700, Chicago, Illinois, 60654, United States
  5. Cleverbridge social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Cleverbridge contacts
Cleverbridge Category
Cleverbridge is ranked 12 among 794 companies in the Internet and Software category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.