ClassPass review: Working with classpass support is a nightmare

If I could give ClassPass zero stars, I would.
As a small business owner, I expected ClassPass to be a partner, instead, they’ve been a nightmare. When I encountered a major issue that directly impacted my clients and my revenue, I reached out multiple times for help. Guess what? Crickets. No support, no follow-up, nothing.
I ended up fixing the issue myself, without a single ounce of help from their so-called “responsible” team. And let’s be honest, their customer service is practically nonexistent.
ClassPass talks a big game about supporting studios, but behind the scenes, it’s clear they’re only in it for themselves. Shady practices, terrible communication, and zero accountability.
If you're a studio owner considering partnering with them, don’t. And if you're a client? Just know the businesses you’re supporting might be getting the short end of the stick.
Do better, ClassPass.