ClarinsAdvent callander

Hi
I purchased an advent calendar for my wife and have been extremely disappointed to find that the product has been packaged upside down so that non of the products inside match with the resepective window on the day of opening and with different sizes and shapes are unable to remove.
I am sure you will agree that with such an high end product this is not acceptable and given the amount of products my wife purchases from Clarins has left her very disappointed in the brand.

Please could you advise your remedial action to one of your loyal customers . Photo attached

Regards
Paul Brooks

4 Wentworth Drive
Dunholme
Lincoln
LN2 3UH
p.[protected]@btinternet.com

PS
I have no idea what the relevance is of the category selection on this form

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.